Customer Service Manager

TO WHOM IT MAY CONCERN:

I am a person with varied experience in the field of Warehouse/Logistics Management and

Operations Management, I have considerable knowledge of all aspects concerning;

Logistics, negotiations of freight rates, freight claims, bills of lading, inventory control,

scheduling, product delivery, purchasing materials, ordering. I also have extensive customer

service experience, specially with big box stores and their shipping regulations.

I am a detailed oriented, dedicated individual with strong organizational skills who can

offer complete commitment to any all responsibility under my charge. I have the flexibility

to be a team player as well as a team leader.

I have enclosed a copy of my resume for your convenience.

Thank you for your time and Consideration.

Sincerely,

Joseph Lipari

8 Cotton Tail Court

Shirley, NY 11967

(631)395-5337home

(631)816-8577cell

*****@*******.***

Enc.

PROFESSIONAL PROFILE

Corporate level to privately held organizations, over twenty years experience with traffic and logistics,

including a wide variety of industries from retail, distribution and manufacturing.

AUGUST 2016 - PRESENT - LOGISTICS COORDINATOR - MT TRANSPORTATION & LOGISTICS SERVICES

Responsibilities include oversight of dispatch operation of local, regional and over the road drivers.

Properly track and document driver load activity in the dispatch management system. Report any issues or

incidents to dispatch manager and applicable compliance personnel. Manage record retention process including

rate quotes, confirmation and proof of deliveries. Monitoring of drivers through the Rand McNally System.

Update dispatch management system concerning new loads and load status. Inspect trucks when they return

at end of day. Other duties as assigned.

May 2015- MAY 2016 TRANSPORTATION-SHIPPING/WAREHOUSE MANAGER – SHERAVLEN ENT.

Manage a team of 25 engaged in various shipping and receiving operations. Well versed in shipping operations for inbound/outbound cargo across domestic and international trade lanes. Experience in cargo management and traffic management. Established strong working partnerships with transportation providers that ensured availability of sufficient resources. Administer transportation contracts to ensure provider adherence to pick-up and delivery schedules. Proven track record in routing of shipments to retail customers. Detail oriented, organization skills and ability to control large volume of incoming and outgoing freight. Effective communication skills with strong analytical skills. Comprehensive knowledge of the policies, methods and procedures of shipping management. Ensured quality control for outbound shipments. Prepare, maintain and evaluated employee performance reviews. Familiarity with parcel carrier software like specifically UPS and FedEx. Shared responsibility of complete warehouse management encompassing over 145 people and a 200 hundred thousand square foot facility. Hazmat certified.

MAR/11 – JUNE/2014 LOGISTICS COORDINATOR – ANA LOGISTICS

Responsible for the coordinating the shipping and receiving of finished goods and raw materials between shipper sand consignees. Utilize various transportation provider software systems to facilitate material movement planning and schedules with customers. Re-route freight as needed to meet the demand and utilize back hauls to minimize costs. Ensure goods are shipped in the most timely and efficient manner, including planning the transportation route, selecting the mode of transport, road or rail and some drayage dispatch. Tendering orders for shipment tracking shipments from pick up through delivery. Determine equipment and service needs to satisfy customers. Negotiate rates and availability with carriers. Pre-qualify new carriers customer service and follow up. Data entry. Heavy phone and e-mail communication.

MAR/07 – FEB/09 TRAFFIC MANAGER – FRANKLIN STAINLESS CORP.

Negotiate freight rates and discounts, routing all domestic shipments using various LTL and OTR carriers.

Responsible for all house drivers and trucks, DOT safety compliance. Audit freight bills as to accurate rates

and classifications. Preparation of shipping documents, data entry and customer service. Assisted in yearly physical inventory, performed inventory cycle counts. Inspect and receive inbound material. Inventory control and entry. Arrange distribution of cargo in excess of two million pounds per year.

MAY/04 – AUG/06 TRAFFIC MANAGER/SHIPPING MANAGER – WIN-HOLT EQUIPMENT GROUP

Primarily responsible for all interaction with common carriers as to the negotiation and implementation of tariff and or contracts, this includes less than truckloads as well as full truckloads. Conduct monthly evaluation and analysis of rates, transit time and services of carriers to insure maximum profitability. Set up and maintain carrier matrix for all shipping locations. Maintain an open dialogue with carrier representatives to provide timely resolutions of any or all problems. Supervise all day to day activities of all shipping and receiving staff, which includes training, hiring, evaluations and monitoring to insure all operational procedures are followed. Serve as a liaison with other departments in the resolution of day to day administrative and operational issues.

NOV/02 – MAY/04 OPERATIONS MANAGER – CESARE FRUIT COMPANY

Receiving of goods from market, setting up orders, taking orders, dispatching/routing of trucks, multiple daily tasks,

customer service, daily inventory. Supervision of warehouse staff and delivery drivers. Responsible for maintaining

the Fifo inventory policy.

NOV/98 – SEPT/02 OPERATIONS MANAGER – AMALGAMATED CORDAGE

Hands on service with day to day activities. Extensive customer service of all operational functions from product presentation to customer receipt. Strong telephone communication. Resolve shipment problems. Assist salesmen in timely fulfillment of orders and price quotes. Responsible for all manpower and activities with the warehouse which includes receiving, storing, shipping, picking for distributions in a timely, safe, clean efficient manner. Insure the highest level of accuracy in warehouse material movements. Evaluate warehouse with regard to inventory. Billing, accounts receivable, claims, tracking of all imported goods. Heavy freight trafficking and negotiations. Handling of sales team, office personnel.

APRIL/87 – OCT/98 RECEIVING MANAGER – F.W. WOOLWORTH CO.

Supervised stock, receiving, housekeeping associates. Involved with unloading, price verification, labeling

and department distribution of all incoming freight. Maintained flow of merchandise to selling floor. Review

receiving reports. Responsible for supervision of sales floor staff, security, customer service. Maintained

facility in top condition.

EDUCATION: St. John’s University, Jamaica, NY

Bachelor of Science Degree – Administration

HAZMAT CERTIFIED

References available upon request.

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