Sales Technical Support

Facinet Toure

Advanced Technical Support

& Customer Relations

AREAS OF EXPERTISE

HTML & CSS

E commerce

Search Engine Optimization

Photoshop

Dreamweaver

Content Management Systems

Debugging

Social Media communication

and management.

PROFESSIONAL

Front End Developer

Content Management Expert

3 Years of technical support

Freelancer on

Peopleperhour.com

http://pph.me/cmsdeployed

PERSONAL SKILL

Adaptive

Easy Learner

Attention to detail

SUMMARY

A quick learner and disciplined technical person with strong background in customer support who can work well under stress. I am looking to grow within a dynamic IT company and earn my position as a resourceful team member. WORK EXPERIENCE

DHL Supply Chain. - Groveport, OH

Aged Order Management - Clerk September 2016 - December 2016 Performs administrative tasks to support the logistics group. Responsible for performing routine clerical duties such as researching trouble orders, late orders, and other indexed records arranged in a file according to an established system. Retrieves data or schedule production works as requested within an appropriate time frame.

Duties:

Create and close daily work reports.

Distribute assignments and schedule work loads.

Liaison between management and associates

Train associates and oversee daily assignments

Assist supervisor with daily reports and assignments. Cheryl’s and Co. - Westerville, OH

PROCESSOR October 2016 - December 2016

Worked as a data processor, verifying and entering sales information into spreadsheets and Salesforce. Used software tools like AS400 and Jira to process and close sales. Strong liaison between sales team and accountants. Duties:

Data entry of sales information into spreadsheets.

Verify product availability, prices, and shipping methods from orders submitted by sales team.

Convert Excel spreadsheets into readable format for AS400.

Closed won sales into Salesforce.

PERSONAL DETAILS

Facinet Toure

1934 Forest Elm Ct

Columbus

OH 43229

T: 614-***-****

M: 614-***-****

E: *************@*****.***

CMS Deployed. - Columbus, OH

FREELANCE WEB DEVELOPER 2011 - Present

Work as front-end developer and build dynamic websites and ecommerce using content management systems like WordPress, Joomla, Drupal, Zencart, Opencart, Magento.

Duties:

Install content management systems on shared and cloud hosting.

Remove hack and viruses from websites.

Secure websites using plugins and configuration

Optimize website loading and content delivery.

Develop websites based on business process.

Customize WordPress and other content management systems through branding and additional functions.

Make websites responsive for tablets and smartphone devices.

Perform search engine optimization.

Training and Support

Front-end web development with HTML, CSS, and JavaScript. EXPRESS Fashion. - Columbus, OH

SEASONAL SALES SUPPORT October 2015 - February 2016 Work as a seasonal online sales support agent who takes phone orders and guides customers on using the online orders forms.

Duties:

Enter phone orders for customers and corporate stores.

Adjust prices, process credits and refunds for new and older transactions.

Help resolve membership issues

Ecommerce Inc. - Columbus, OH

ADVANCED TECH SUPPORT October 2011 - November 2014 Worked in a fast paced web hosting environment - high volume 24x7 technical call center - data center environment supporting clients through emails, chats, social media, and video meetings - monitoring services. Supported sales team by providing answers to questions concerning cloud products and trained team members on resolving website issues.

Duties:

Account migration from shared hosting to cloud.

Diagnose, troubleshoot, and resolve multiple softwares, hardwares and connectivity issues. Expert on asking probing questions and researching, analyzing and rectifying problems.

Microsoft Office 360 on a cloud

Performed webserver configuration of Apache and IIS.

Create access to mail server and mailing list.

Trained customers on how to take control of their products

Provide consultation and recommend appropriate services and products based on client needs

Correspond with customers through emails, chats, and social media.

Serve as a liaison between nontechnical and technical people like system administrators located outside of the US.

Training and orientation of level 1 and co-worker on how to troubleshoot the WordPress content management system.

KEY SKILLS AND COMPETENCIES

Strong PC and Mac experience.

Proven experience of XHTML, CSS, JQuery.

Aptitude for quickly learning new technologies.

Strong knowledge of LAN and WAN, DNS and HTTP protocols.

Google webmaster tools.

Debugging.

Web Standard.

Contact this candidate