Customer Service Sales

Kazi Mojibul Haque

Dallas, Texas ***** 972-***-**** ***********@*****.***

Summary of Qualifications

* *****’ Experience of Mortgage Servicing Specialist at Bank of America.

* ***** ****** ******** Service Experience.

Master Degree in Geography, Bangladesh National University.

I want to get opportunity for earn experience any new positions in Banking and Mortgage industry

Basic Skills

Mortgage Servicing;

Foreclosure Referral Review

Loan Modification

FHA Waterfall

Loss Mitigation

Workout Option

Short Sale Deed in Lieu

Repayment Plan

Legal Docs Binder

Note Endorsement

Assignment of Mortgage

Deed of Trust

Customer Correspondent

Property Inspection

Breach Notice

State Legislation Notice

Property Claims Review

Bankruptcy Review

SCRA Review

FRR Bypass Review

CFPB Status Hold Review

Professional Experience

Mortgage Servicing Specialist

March 2012 - August 2016

Bank of America

Addison TX

Foreclosure Referral Review. Review with HLBPM Full Check list Answer Accurately all Mortgage Servicing Activities before Approve Loans Referral to Foreclosure. Make Decision loan Going to Foreclose or Hold if New Servicing Require.

Review Default Servicing Loans verify Payment History and find out Current Delinquency Months and Loan Must Referral to Foreclosure 120 day of Delinquency. Work FHA, VA, Rural Housing, Freddie Mac, Fannie Mea, SFO, HFI, Heloc. Use The Federal and state Guideline and Company LOB Policy and Procedure.

Maintained Timing; Fulfilled Daily Goal; High Production and 100% Accuracy Quality. Trained new Employees. Ability to Problem Solves to find the best Solutions even in difficult situations.

Mortgage Servicing Specialist

August 2011 - March 2012

Aerotek Contractor of Bank of America

Richardson TX

Foreclosure Referral Review. Work all Non FHA Conventional 1st Level Loans; Exception Cleared and Defer to final level Foreclosure Referral Team. Hold the loan if require new servicing.

Review Default Servicing Loans Verified Payment History and find out Current delinquency Months. Review loan with Manual FRQ and Draw Check list Answer all Questions Accurately. Follow The Federal and state Guideline and Company LOB Policy and Procedure.

Maintained Timing; Every Day Present Never took Day off 7 Months at works. Fulfilled Daily Goal and Production and 100% Quality. Ability to problem solves to find the best solutions even in difficult situations. Top Performer in the Team, Bank of America Hire me as Permanent Employee in March2012.

Sales Associate

October 2007 - May 2011

Texaco

Dallas TX

Customer Service; Sales Products; Pricing; Ordering; Stoking.

Sales Associate

March 2008 - September 2008

7 Eleven

Dallas; TX

Customer Service; Sales Products; Pricing; Ordering; Stoking.

Sales Associate

August 2005 - February 2008

Shell

Dallas TX

Customer Service; Sales Products; Pricing; Ordering; Stoking.

Sale Insurance Policy to People.

Education & Training

Master of Science - Geography

June 2000

Bangladesh National University

Bangladesh

Selected Awards & Accomplishments

I have Lot of Global Recognition Award From Bank of America. Top Performer; Highest Production; 100% Quality; Maintained Timing.

Tools & Technology

Computer Skill: MS Word; MS Excel, Power Point. Ability to Updates Basic Software: Basic Photoshop.

Work related Tools and Software: HLBPM; AS 400; DM Portal; LPS; LAMP; Share Point; BLQ; BCLR. CRM Tool; Equator; Home Base; Home Saver. FRQ; DRAW. I Portal; CMS. ACCER, LMA. Black Knight.

Additional Skills

Strong Verbal and Personal Communication skill.

Decision Making; Critical Thinking.

Self- Motivated, Imitative, Maintains a High Level of Energy.

Accuracy and Attention to Details.

Tolerance and flexible, adjusts to Difference Situations.

Organization and Prioritization skill.

Problem Analysis, use of Judgment and Ability to Solve Problems Efficiently.

Language Skill

Language: English; Bengali

Residency Status

USA Citizen

Interests

I would like to work any Corporate Company, Bank and Mortgage Servicing Internal Office Job

Volunteer Work

Blood Donation, Charity Local Community, School Volunteer, School Donation.

Contact this candidate