Customer Service Quality Assurance

[RESUME]

Mr. Melvin Dean Jones **** W. Redbird Lane 705 Dallas, Texas. 75237

Home : [469]216-2849 Birth : 11 / 14 / 1963 Email : acx4g1@r.postjobfree.com

PROFESSIONAL EXPERIENCES :

Any non-management position, as a digital / analog electronics technician, in customer services support Rep. that would enable me to use my abilities, skills, qualification, professionalism, laboring, toward my advantages, in achievement, applying for successfulness, goals, with employee experiences required. SPECIAL SKILLS :

Electronics technician, customer service support rep.: Q.C. inspector, tester, troubleshooter, P.C. board Installation, Limitation installation, out-intake accounts, computer, wireless cabling cat 4. / cat 5. / cat 6., wire clamping, cable splitting, wall jacking, coax mounting, telephone wiring, telephone jacks, cable Color code wiring, fiber optic cabling, HUD switch plug embedding cabinets / main plug terminal, broadcast internet network consoles devices, routing / DSL installing connection, registers certification, framing, mail sorting / handling, merchandising, collector, incoming calls, shipping, dispatching, new paper carriers, programmer, inventory, tag merchants, document statement, ticket receipts, cashiers C.O.D, order puller, filer, stocking, email, outlook, word document, offices, excel, Hotmail, internet explorer

STRENGTHS :

Highly motivated, professional appearances, self-disciplined, high efficient, excellent communication skills, education background.

EDUCATION :

Modern electronics communication, digital telecommunication, amplitudes modulations transmissions, frequency modulation transmissions, televisions, fiber optics, oscillators, counters / registers. number codes systems, logic gates, Boolean algebra, flip - flops, memories, microprocessors, calculation / calculators, switch embedding, radio, deliveries, computer programming, schematics. QUALIFICATION :

18yr.Electronics Technicians, 20yr.Customer Services Support Rep. GRADUATED :

South Oak Cliff High, Dallas, Texas. 75216 Diploma, G.P.A. 3.0 / 4.0. May 29 1982. DeVry Institute Of Technology University, Irving, Texas.75062 Associate Degree, G.P.A. 3.0 / 4.0. June 13 1986.

EQUIPMENT :

Tools, digital storages oscilloscopes, digital multi meters, transistors curves tracers, AF/RF signal generators, computer/micro-processors, calculators, consoles devices, cars, bicycles, two-wheel dolly, truck CDL class B. licenses, rolling hampers, fork lifter, pack bags, mail trays, copies, faxes, telephones, pallet jacks, cables, components, machines,.

EMPLOYMENT :

Domino Pizza Inc. 1111 Camp Wisdom Rd. Dallas, Texas. 75237 214-***-****

{CUSTOMER SERVICES SUPPORT REP.} 1.

09 – 15 – 2012 / 09 – 19 – 2016

Responsible for technical supports

Analyzed technical issues to determine proper functionality of equipment Ensured quality assurance procedures for efficiency and accuracy purposes Test equipment and program to determine devices

Troubleshoot call and electronics devices to find issues Assist with intake calls

Responsible for all invoice in handling duties

Delivering proper order to home an issues

Wise Connect Verizon Network, 924 Country Club St. Plano, Texas. 75062. 760-***-****

{CABLING TECHNICIAN} 2.

04- 06 –2014 / 06 – 26 – 2014

Responsible for all field technical issues

Assisted in troubleshooting electronics devices to determine defects Repaired defectives devices

Installation fiber optic equipment in client homes Connected internet to client devices via in telephone Social Security Admin., 2475 Cliff Creek Crossing St. Dallas, Texas. 75237 866-***-****

{RETIREMENT} 3.

12 –01 – 1999 / Recent

Handling incoming calls

Responsible for all benefits issues

Assisting me with all benefits and retirement related issues Employment Staff Agency, 1301 Young St. Ft. Worth, Texas. 76202 800-***-****

{ELECTRONICS TECHNICIAN } 4.

05 – 29 – 1982 / 12 –01 – 1999

Responsible for all computer repair and testing including wireless devices Assembled devices including desktop and other electronics devices Handling all assurances issues

Configured and calibrated multiples electronics devices Cabling and fiber optics electronics devices

Register memories upgraded circuits boards

Handling troubleshoot issues in via telephone / cable using tickets systems Texas Commission Employment, 7330 Westmoreland Rd. Dallas, Texas. 75237 800-***-****

{GENERAL SALE } 5.

01 – 01 – 1967 / 05 – 29 –1982

Assisted with intakes calls

Responsible all invoices and cash handling issues

Receives call and electronics devices to find issues Ticket merchandise and program determine

Ensued quality assurance procedures for efficiency and accuracy purposes Analyzed technical issues to determine proper functionality of equipment Responsible for leaderships / management contribution SUMMARY :

Electronics Technicians : Q.C. inspector, over P.C. board inventory, mandatory, install component parts into component board, for final inspector quality testing repairs, the component were resisters, diodes, transistor, transmission, LED transmitters, capacity, transformers, relays, I.C. registers, gull wing QFP. MELFS, performed on wireless network cabling / via telephone parts, and fiber optics devices, excluding consoles, for internet broadband casting. Responsible for meter testing, testing probes, troubleshoot, computer process, frequency / amplitude signal indicate. For digital / analog electronics technology devices, design for development progress standard networking program. General Sales : customer service on retails market stores, administration, as a sale associates, in a professional experience leaderships skills advantages, supporting on money cash handling, registers tickets, deliveries, incoming calls / out coming calls, statement order, programming issues, responsible for inventory, inspection, budgets, shipment, document statement, order transgressing an transferring to the committed boards.

REFERENCES RESPONSIBILITY :

I am available as a Electronics Technicians, or a Customer Services Support Rep. For 1st,2nd, or 3rd, shift Employment employee, am willing to accept training to go along with my professional experiences if needed. Concern

RECOMMENDATION :

Salaries – Wages : 45,000.00 / 50,000.00

SIGNATURE : Mr. Melvin Dean Jones.

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