Customer Service Sales Associate

Malbert Lewis

Customer Service Agent

Houston, TX

*************@*****.*** - 281-***-****

To obtain a position that will enable me to utilize my acquired work skills and abilities. Authorized to work in the US for any employer

WORK EXPERIENCE

Sales Associate/Customer Service

Home Depot - Houston, TX - April 2016 to Present

*Greet, recommend, and close every sell within my department.

*Provide customers with knowledge of available products which service their needs.

*Maintain the in-stock condition and cleanliness of my department to ensure a pleasant and enjoyable shopping experience.

Customer Service Agent

Xerox Inc - Houston, TX - March 2012 to February 2014 Responsibilities:

*Respond to telephone inquiries and complaints using standard scripts and procedures.

*Informed customers about services available and assessed customer's needs.

*Gather information, research/resolve inquiries and logs customer calls. Event Staff

Contemporary Services Corporation - Houston, TX - June 2008 to March 2012 Responsibilities:

* Patrol assigned areas to ensure personal, building, and equipment were secure.

* Watch for security breaches, facility and safety hazards, and emergency situations.

* Inform and warn violators of rule infractions.

* Prepare routine, standardized reports.

* Respond to alarms and investigate disturbances.

Cashier/Bookkeeper

H-E-B Grocery - Houston, TX - September 1995 to February 2006 Responsibilities:

* Process customer transactions of goods and services while providing superior customer service.

* Collect cash, check, or charge payment from customer and make change for cash transactions.

* Monitor and manage potential front-end shrinkage.

* Answer product related questions for customers.

SKILLS

Microsoft Word (5 years)

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