Customer Service Project Manager
Resume:
Michael Mathews
**** ******** ****, *** ***, Austin, Texas 78748
************@*****.***
SUMMARY OF SKILLS AND ATTRIBUTES
Demonstrates effective and professional verbal communication and interpersonal skills
Adept technical competency
Fosters the ability to adapt and overcome in difficult, time-sensitive, and unexpected situations
Practiced in the successful completion of multi-facet projects from start to finish
Exhibits proficient time management, organization, and problem solving skills
Quickly and comprehensively learns new concepts and information
Displays a unique propensity to be both detail oriented and mindful of the overall plan
PROFESSIONAL EXPERIENCE
Google OSP, Austin, TX 04/2015 to Present
QA/QC Inspector
Quality Control Inspector: Responsible for oversight of assigned crew(s) for safety, education of materials and instillation. Responsible for company equipment: vehicle, locator, various tools, tablet, cell phone, laptop, etc. I regularly oversaw the education of new crew member on what we were looking for according to specifications brought in by Google all while adhering to any and all safety regulations. Responsible for being available to subcontractors for any questions, preproduction walk throughs, and preconstruction meetings to answer any questions. Regularly dealt with city inspectors, private locating companies, and divisional field supervisors to follow up on design changes, specification changes, and changes made to field policies the city would/could make.
Quality Assurance Inspector: Responsible for walking production validation with subcontractors, third party engineering firm, and Google representatives when applicable, to count and validate footage and completed work for billing. Routinely was responsible for making sure any production that had not been entered, was ready for validation and tasked with scheduling, overseeing, and maintaining the product until Google signed off for Substantial Completion (SC). I very often would do SC walks that would be the final inspection before turning over an area (LCP), over to Google.
Project ODS, Austin, TX 04/2014 to Present
Project Manager/Creative Director/Media Director
Project Manager: Responsible for authoring proposal, data analysis, building a team of professionals who would contribute on their own, while managing group input for optimal results. This proposal has been pursued to growing non-contact sports on a global scale, with the intention to gain major media attention while partnering with an existing sportswear provider.
Creative Director: Responsible for designing concept art and mock design ads with assistance from team as in input, ideas, art or designs of their own. Regular use of multiple software’s, and editing programs.
Media Director: As Media Director, having input on video direction, photography direction and managing both entities while allowing for those teammates’ abilities to be noticed professionally.
Time Warner Cable, Austin, TX 01/2004 to 04/2015
02/2001 to 02/2002
Broadband Technician/Service Technician/Quality Control Technician/Signal Security Tech.
Audit/Signal Security Tech: Daily use of PDA, laptop, Monitor software for retrieving work in Time Warner’s MSI Database. Managing customer accounts per level of service. Auditing aerial and underground taps, writing up new customers, trouble-shooting cable problems using Signal Loss Meters, and other leakage detecting equipment. Daily climbing of telephone poles. Daily driving of company vehicle. Routine stock requests and inventory control. Coordinate with proper authorities when necessary for theft.
Quality Control Tech: Responsible for managing installs done on customer’s properties; viewing and taking photographs and documenting problems with installs, disconnects, Special Request Orders, and downgrades by contractors for Time Warner. Manages daily logs for disputes and responsible for following up on technicians for possible charge backs. Responsible for staying up to date with policies and procedures and specification changes for contractors. Daily usage of company equipment and software such as Excel, CSG, ICOMS, Word Perfect, Kodak camera and flash drive/readers.
Service/Install Department of Tech Ops: Daily usage of computer and software such as Excel, Word, CSG, ICOMS and miscellaneous mapping software. Installing and troubleshooting of cable and phone accounts. Daily customer service.
K&J Woodworks, Uhland, TX 10/2002 to 01/2004
Manager Assistant/Shipping Department
Daily computer usage: managing and creating account logs, overseeing shipping, tracking and receiving of products. Quality control and inventory control over warehouse. Responsible for training new employees of all company policies and OSHA policies. Responsible for multiple employees and overseeing their daily duties to ensure compliance of safety rules and regulations. Daily client contact to coordinate shipment pick up and drop offs. Light engineering of cabinetry using AutoCAD.
Texas Lehigh Cement, Buda, TX 02/2001 to 10/2002
Utility Crew Member
Spill control, light construction, Sandblasting, Masonry, Inventory control. Air lancing; responsible for taking samples of materials and calculating formulas to measure fluctuations in density, temperature and consistency. Daily usage of miscellaneous construction equipment such as Bobcat, backhoe, jack hammer, man-lift, and ATV’s. Daily driving offsite company vehicles.
Warehouse Saloon, Austin, TX 09/2000 to 08/2001
Security
Customer service, assisting general public, crowd supervision. Responsible for disputes and coordinating with authorities during their investigations when necessary. Responsible for inventory control and re-stocking of inventory. Responsible for generating safety reports.
CERTIFICATIONS AND SOFTWARE
Splicer 2
Installer Tech 1 and 2
Senior Certified Tech
Understanding Voice & Data
OSHA 10 Certification
CPR Certification
Monitor Software Microsoft Outlook
Photoshop Elements Microsoft Word
CorelDRAW X6 Google apps
Adobe Reader XI Collector (Google-
Microsoft Excel -basemap software)
LibreOffice 4.2
EDUCATION
David Crockett High School Austin, TX
August 1992 - May 1996
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