Customer Service Management

Negin Elmi

The Woodlands, TX 713-***-****

www.linkedin.com/in/nhome *********@*****.***

Entry-Level Engineer

Process Improvement Team Leadership Project Management

Energetic, detail-oriented leader with expertise in all facets of STEM knowledge, process engineering and management, and research and analysis within high-profile corporations. Skilled in collaborating with all members of the organization to achieve business and financial objectives. Instrumental in streamlining and improving processes, enhancing productivity, and implementing technology solutions. Fluent in Farsi. Technical proficiency in MS Office, FORTAN 77, SAP, Aspen, and Hysys.

Strategic Planning

Problem Solving

Research & Analysis

Information Technology

Continuous Improvement

Data Management

Relationship Management

Equipment Testing

Communication

Education & Affiliations

Master of Business Administration in Management, Sam Houston State University, Huntsville, TX Expected 2019

Bachelor of Science in Chemical Engineering (3.6 GPA), Prairie View A&M University, Prairie View, TX, 2012

Member, Engineering Honor Society – Tau Beta Pi, 2011 – Present

Member, American Institute of Chemical Engineers, 2007 – Present

Professional Experience

ARAMCO SERVICES COMPANY, Houston, TX 2012 – 2016

CRCC Team Member, 2014 – 2016

Managed the maintenance and logging of vital documentation including approval forms.

Decreased owner and contractor invoice entry time by implementing a new Skire entry process.

Reduced costs by reviewing reconciliation invoices and composing monthly forecasts.

Project Management Engineer Assistant, 2012 – 2014

Member of a project titled Sadara, which was a $20B Petrochemical Complex and joint venture between Dow Chemical and Saudi Aramco.

Increased safety amongst all FEED contractors by implementing new standards titled Beyond Injury Free.

Assisted with composing project budgets, while discovering various areas to cut costs.

Introduced Supply Chain Management, Plant Maintenance and EHS protocols utilizing SAP and receiving input from Project Managers.

Enhanced the SAP EHS functionality by restructuring to align with best practices.

SUNGLASS HUT, The Woodlands, TX 2005 – 2012

Assistant Manager

Assisted with Human resources and oversaw the recruitment, hiring, and training process of new hires.

Implemented team-building projects that increased customer service ratings.

Boosted store traffic with new content marketing techniques.

Additional Experience

PRAIRIE VIEW A&M UNIVERSITY, Prairie View, TX 2011 – 2012

Engineering Project Manager

Acquired team leader position for the Senior Year Design Project.

Composed the design of a Cyclohexane production plant with a reactor design.

Improved team efficiency and productivity through implementation of problem solving process.

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