DILIP R. CHAWADA

****, ***** ***** ****

DESPLANES, IL 60016

CHICAGO

Phone : 224-***-****

E-Mail:acx4b2@r.postjobfree.com

SUMMARY:

** *****’ experience as IT Operations, VERITAS NetBackup and Data Center (Versions 5.1, 6.0, 6.5, 7.1, 7.5). Have worked with NetBackup on both windows and UNIX servers. Involved in installation, configuration, upgrading, patching and troubleshooting on master, media and client server. Responsible for third level on call support. Possess excellent communication skills and problem solving skills, focused and hard working.

EDUCATION:

Degree in Electronics and Telecommunication Engineering.

CERTIFICATION

CCNA (Cisco Certified Network Administrator)

ITIL V3.0

Platform:

Hardware: M9K server, T2K server, AIX, HP, Dell servers

Operating Systems: Unix Sun Solaris 9, 10,, AIX 5.3, Windows 2008, 2012

Ancillary Skills: VERITAS NetBackup Administrator (Versions 5.1, 6.0, 6.5, 7.1, 7.5). Virtual Tape Library

TS 3584 Physical Tape library, DD990 Data Domain, SAS Disks,

HP MSL Tape Library, Quantum iscalar.

WORK EXPERIENCE:

Cognizant – Western Union. (Feb- 2016- Present)

Datacenter Operations and Infrastructure.

Worked as Datacenter administrator handling Data center operations and Infrastructure.

Worked as Datacenter administrator handling NBU Appliance, Storage Library, Network Devices, load balancer and EMC storage.

Maintain inventory of devices, (including UCS, IBM and HP servers, SAN devices, Cisco switches, Tapes,) Patch panel, Cabinet Capacity, Panduit power IP, Device count and third party vendor equipment in the Datacenter.

Maintain all operations systems and perform all emergency functions required for smooth operation

Assisting third party vendor who comes for on-site Break fix support for tape Libraries like IBM 3850 tape library, Quantum scalar.

Requesting user to log a DC call for any Problem, Incident, change management inside the DC.

Checking and verifying all server Inducted/D-induced inside/Outside DC and preparing the report for the same.

Handling VERITAS NetBackup Version 7.1 and 7.5 Administration both on Linux and Windows servers (Windows 2003, 2008 and 2012).

Working on Veritas NetBackup Version 6.5 on Solaris server.

Involved in installation, configuration, upgrading, patching and troubleshooting of Master, Media and client’s servers.

Upgradation of NetBackup master and media server on Windows servers.

Participate in regular Disaster Recovery and failover testing for the virtual and physical environments utilizing various backup technologies such as Symantec NetBackup.

Upgradation of NetBackup master server from 7.1 to 7.6.1. on Linux environment.

Troubleshooting NetBackup failures based on Error Codes and performing appropriate action towards resolutions.

Interface with building management systems and other automated tools and applications to ensure operational efficiencies

Allocation of Space and racks for new servers to be inducted for new Datacenter.

Keeping track of Capacity of the Cabinets.

Keeping the Inventory of patch panel up to date for all the connections.

Provisioning of rack space for the switches and Routers.

Allocation of switch port for the newly inducted servers in the Datacenter.

Administer all service requests and provide resolutions to achieve required goals.

Perform daily inspections and documentation of all infrastructure components as appropriate to all standard operating procedures.

Manage all reoccurring problems and ensure work within timeframe and according to capacity demands

Physical verification of Server tagging on monthly basis, also informing business to D-Induct servers not in use from datacenter.

Configuring Management IP on the servers as necessary.

DE assign and maintain space for Hot/cold aisle configuration.

Support the Facility Manager in the evaluation of space and capacity requests

Ability to multitask, establish priorities, manage conflicts

Work with business leaders to coordinate projects, manage capacity and optimize plant safety, performance, reliability and efficiency.

Keep tracking to closer of All DC related calls and maintaining records of every call.

Maintaining All MIS reports. DC Access Report. Application, Uptime/Downtime Report. Server Induction / D-Induction report, Hardware Failure Report. Backup Effectiveness Report, Backup Failure Report. Backup Media / Drive Failure report, Restoration Report. Maintaining, Application Error Logs.

Maintaining the Standard documentation for NetBackup and ensuring all the NetBackup standard are in place.

Maintained tape drives on Media servers, including adding and configuring new tape drives.

Worked on backup documentation procedures for the level 1 and level 2 support.

Prepare and maintain documentation related to downtime of master server/media server/Tape library/Virtual Tape library & technical reports.

Performing analysis of Backups and sending Backup Report to Client.

Review of Standard Operating Policy for Datacenter and Backup

TCS – HOSPIRA – Pfizer company (2014-2015)

Tower lead (Netbackup)

Working as tower lead for Backup administrator handling VERITAS NetBackup Version 7.1, Administration both on Linux and Windows servers (Windows 2003, 2008 2012).

Worked on NetBackup Version .6.5 on Solaris server.

Involved in installation, configuration, upgrading, patching and troubleshooting of Master, Media and client’s servers.

Upgrading NetBackup master and media server on Solaris and Windows servers.

Handling 22 remote Sites and three Datacentres.

Managing Tape rotation for 22 remote sites and 3 data centres

Keeping track of Backup media, freeze backup, Servers assets, Non server’s assets, Servers Restoration of data at the DR site for smooth running of the system in case of disaster.

Troubleshooting NetBackup failures based on Error Codes and performing appropriate action towards resolutions.

Handling and resolving connectivity issue between backup servers and clients.

Assisting third party vendor who comes for on-site Break fix support for tape Libraries like IBM 4500 tape library, HP MSL tape library and Spectra Logic.

Configured data domain 990 in as disk storage unit in NetBackup environment.

Setting up NetBackup Policies for File System (Windows and UNIX), Database (SQL and Oracle).

Maintaining the Standard documentation for NetBackup and ensuring the entire NetBackup standard are in place.

Maintaining tape drives on Media servers, including adding and configuring new tape drives.

Creating SLP's (Storage Lifecycle Policy) and monitoring the performance of duplication

Working on NetBackup documentation for level 1 support.

Facilitating the production and maintenance of the major incident restoration plan.

Acting as liaison and coordinating efforts between the contracted vendors and the offsite customers.

Assists the team lead in maintaining and updating documents on the Share point for the benefits of the entire team.

Auditing installed data center components. This audit will be used to verify the completion of the job scope by the vendor in addition to verifying the design documentation for the build-out and ongoing operations of the data hall space

Conduct regular Process Compliance Checks and Quality Reviews to ensure that the process is being followed consistently

Monitoring and maintaining tape volumes.

Troubleshooting escalated issues for backup, SLP’s and restoration failure.

Troubleshooting NetBackup master and Media servers and escalating the issues in terms of failure.

Working with remote and local team members to solve the issues.

Prepare and maintain documentation related to downtime of master server/media server/Tape library/Virtual Tape library & technical reports.

Worked on ticketing tool like remedy and service now.

Performing analysis of Backups and sending Backup Report to Client.

Take Active participation in DR drill.

3i-infotech Ltd (Formerly known as ICICI Infotech LTD) - 2004 – 2014

Senior Engineer /Datacenter Administrator.

Worked as Datacenter administrator handling more than 2000 server.

Involved in migration of ICICI datacenter from one location to other for Windows, UNIX server.

Allocation of Space and racks for new servers to be inducted for new Datacenter.

Maintain inventory for equipment’s keep records of warranty for all tools and equipment’s.

Maintain all operations systems and perform all emergency functions required for smooth operation

Requesting user to log a DC call for any Problem, Incident, change management inside the DC.

Maintaining and reviewing all Backup Policy. (Daily, Monthly, Yearly) Backups Report, assigning new implemented backup policy to concern team.

Checking and verifying all server Inducted/D-induced inside/Outside DC and preparing the report for the same.

Filings authorize and Un-Authorize Datacenter access report.

Administer all service requests and provide resolutions to achieve required goals.

Develop standard operation procedures for various operations.

Manage all reoccurring problems and ensure work within timeframe and according to capacity demands

Physical verification of Server tagging on monthly basis, also informing business to D-Induct servers not in use from datacenter.

Checking & Verifying AC/UPS reports on daily basis.

Ability to multitask, establish priorities, manage conflicts

Handled all audits (Internal and external) and was involved in ISO 27001 audit for datacenter.

Keeping track of server’s password, Backup media, freeze backup, Servers assets, Non server’s assets, Servers Restoration of data at the DR site for smooth running of the system in case of disaster.

Informing business owner for Disaster Recovery (DR) and planning accordingly for the same.

Work with business leaders to coordinate projects, manage capacity and optimize plant safety, performance, reliability and efficiency.

Keep tracking to closer of All DC related calls and maintaining records of every call.

Maintaining All MIS reports. DC Access Report. Application, Uptime/Downtime Report. Server Induction / D-Induction report, Hardware Failure Report. Backup Effectiveness Report, Backup Failure Report. Backup Media / Drive Failure report, Restoration Report. Maintaining, Application Error Logs.

Involved in installation, configuration, upgrading, patching and troubleshooting on Master, Media and client’s servers.

Working closely with SAN and Server teams to get the required infrastructure ready for NetBackup operations.

Troubleshooting NetBackup failures based on Error Codes and performing appropriate action towards resolutions.

Handling and resolving connectivity issue between backup servers and clients.

Setting up NetBackup Policies for File System (Windows and UNIX), Database (SQL and Oracle).

Maintaining the Standard documentation for NetBackup and ensuring all the NetBackup standard are in place.

Maintained tape drives on Media servers, including adding and configuring new tape drives.

Worked on backup documentation procedures for the level 1 and level 2 support.

Providing Backup Solutions for Servers having huge data.

Troubleshooting escalated issues for backup and restoration failure.

Prepare and maintain documentation related to downtime of master server/media server/Tape library/Virtual Tape library & technical reports.

Performing analysis of Backups and sending Backup Report to Client.

Review of Standard Operating Policy for Datacenter and Backup

Central Depository Services(I) Ltd (Stock Exchange,Mumbai) -2001 – 2003

Deputy Manager - IT Operations

As a Deputy Manager was responsible for monitoring and end user support for system.

Responsibilities included system monitoring for clusters, end user support for system, archival log shipping, application monitoring, and escalation of application problems to vendors.

On the network front was responsible for providing seamless connectivity to the end user via Leased lines, ISDN, VSAT as well as on Ethernet.

Initiating backup ISDN in case of failure of primary link through monitoring of network using HP’s NNM.

Personal Assessment :

Versatile and flexible in adapting to changes.

Humble, Diligent and Hardworking.

Committed to promises.

Sincerely,

Dilip Chawada

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