Customer Service Microsoft Office

EXPERIENCE

Chevron Upstream (via U.S. Computer) *1/2012 – 11/2016

Senior IT Analyst and Deskside Technician

Performed hardware deployment and workstation setup

Led project to transfer local helpdesk to new Cisco phone system

Provided mentorship over new hires and trainees

Created and maintained documentation of troubleshooting methods

Most common tools used: Active Directory, Varonis, Microsoft Office, GSCE NewEdge Engineering 8/2007 – 11/2012

Freelance IT consultant

Managing PC diagnosis, backup, and repair services in Houston, TX

Performed on-site repair and virus removal

Creating a new gaming device and attempting to develop it past its beta stage to eventually bring a product to market.

Provided source code analysis for several companies of their SQL databases

Developed software prototypes for new database tools Microsoft (via Flextronics) 6/2011 – 2/2012

Lead Repair Technician within Microsoft Retail Store

Coordinate between Answer Desk appointments and PC services

Provided training and mentorship for technical staff

Created and maintained documentation on all repair services Best Buy Geek Squad College Station, TX 5/2009 – 1/2011

Computer diagnosis and repair

Provided mentorship over new hires and trainees

Performed software installation, configuration, and data entry

Maintained documentation of troubleshooting steps performed Reynolds & Reynolds College Station, TX 2/2005 – 4/2007

TV/Monitor Repair Technician

Documentation of repair steps

Fabrication and maintenance of rental audio/visual equipment

Maintain inventory of supplies and equipment

EDUCATION

Texas A&M University May 2008

Bachelor of Science in Electronics Engineering Technology CHARACTER HIGHLIGHTS

Volunteer experience with Konami Digital Entertainment since 2005 as a Yu-Gi-Oh! Trading Card Game judge across the United States

Over a decade of customer service experience and leadership both professionally and in volunteer work

Inventor of the Game King card game table, combining RFID technology with trading card games (Link to demonstration video can be found on LinkedIn Profile)

Habitual multi-tasker and extremely fast learner PROFICIENCIES

Project Management

Resource Management

Strategy & Execution

Client Relations

Source code analysis (C, C#, Java, SQL)

Database prototyping

Microsoft Office Suite

Microsoft Visio

Active Directory

Microsoft Exchange

Varonis

RFID

Break/Fix Repair

TCP/IP Networking

Technical Documentation

Troubleshooting/Resolution

JOHN-DAVID DEKEYZER

4590 Beechnut St #309 Houston, TX 77096 832-***-**** https://www.linkedin.com/in/jd-dekeyzer *******.***********@*****.***

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