Sales Data

RAJASHEKAR AMME

Mobile:201-***-****

Email: **********.************@*****.***

Over 8+ years of IT experience with around 6 years of experience in the Salesforce.com Administration / Developer and 2 years as JAVA developer.

Salesforce Certified Platform Developer I.

Strong experience working with Apex classes, Triggers, Controllers &Controller Extensions, Components, Test Methods, Application Design and Development on multitenant Force.com platform.

Analyzed Sales, Marketing, Customer Service and Customer Support business processes used by salesforce.com customers and recommended ways to improve their processes using salesforce.com.

Hands on experience in salesforce.com CRMintegration, developing and deploying custom integration solutions. Excellent skills in creating/troubleshooting/modifying Apex code and Visualforce pages.

Strong knowledge on Administration setup, Apex, Visualforce and experience with different SFDC development tools like Force.com Eclipse IDE.

Strong experience working on Mule Soft and Jitter bit for Salesforce Integration Projects

Developed test classes and test methods to ensure maximum code coverage in production instance.

Experience in developing client-specific solutions on force.com platform using Apex classes and Triggers, Visualforce, Force.comIDE, SOQL, SOSL.

Extensive experience in designing of Custom Objects, Custom Fields, Pick List, Role based Page Layouts, Workflow Alerts and Actions, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, Report folders, report extractions to various formats, design of Visual force Pages, Record Types, Dashboards, and Email generation according to application requirements.

Experience in Sales cloud, Service cloud, Custom Cloud, Chatter and App Exchange applications.

Having administration experience on CRMapplications like data exports &imports, application support security administration, maintenance, and user &security management.

Experience in Data integration using SOAP/REST API.

Experience in web technologies like HTML, XML, CSS, and JavaScript.

Experience with databases such as Oracle, SQL Server.

Extensive experience in configuring Jenkins for automation of builds.

Excellent communication and inter-personal skills, accustomed to work in both large and small team environments.

TECHNICAL SKILLS:

Salesforce Technologies

Salesforce CRM, Apex Classes, Controllers, Apex Trigger, SOQL, SOSL, Visualforce, S-Control, Offline Edition, Integration, Migration, Batch Jobs, Workflow & Approvals, Reports, Dashboards, Analytic Snapshots, Custom Objects, Custom Tabs, Schema Builder, Apex Web Services.

Salesforce and Integration Tools

Mule Soft, Jitter bit, Eclipse, Force.com Eclipse IDE Plug-in,Force.com Data Loader,Force.com Connect for Outlook, Force.com Platform (Sandbox, and Production).

Programming languages

C, C++, Apex,Java, Java Script, VB.Net, ASP.Net, SQL.

Web Design Tools

JavaScript, XML, HTML, XHTML, CSS, AJAX, SOAP, WSDL.

Operating Systems

Microsoft Windows, Linux, Unix.

Database

Oracle, MS Access, SQL Server 2008, TOAD.

IDE / Other Tools

SVN IDE, Force.com IDE, Workbench, Force.com Explorer.

PROFESSIONAL EXPERIENCE:

Client: Manheim., Atlanta, GA August 2015 – Till Date

Role: Sales Force Developer

Description: Manheim has set the industry standard for buying and selling used vehicles at live auctions and online. Manheim brings together qualified sellers and volume buyers of used vehicles that include automotive dealerships, banks, car rental agencies, car manufacturers and government agencies Manheim has set the industry standard for buying and selling used vehicles at live auctions and online. Manheim brings together qualified sellers and volume buyers of used vehicles that include automotive dealerships, banks, car rental agencies, car manufacturers and government agencies.

As a Salesforce Developer to Manheim worked on below Projects

Deal Shield Integration

Service Now Integration

Microsoft Dynamic Integration

Responsibilities:

Worked with Force.com developer toolkit including Visualforce Pages, Components, Apex classes, and Apex Triggers to develop custom business logic.

Worked on Salesforce Integration projects using Mule Soft and Jitter Bit

Installed Applications from App Exchange such as Incontact, CC Scanner and Configured and Managed Packages.

Managed User to add and delete App Exchange Applications.

Developed various Custom Objects, Tabs, Entity-Relationship Data Model, Validation Rules on the objects and tabs, Components and Visual Force Pages and Custom Approval Processes.

Created Custom fields, pick lists, dependent pick lists, Custom Settings and validation formulas to the custom objects.

Implemented Process Builder and custom settings to perform certain business Logic.

Added & configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication with customers.

Hands on experience in creating Email Templates, Email Alerts, Workflow rules to trigger Email Notification on certain data actions.

Created Page Layouts, Search Layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Hands-on experience on Stored Procedures, Entity Framework, Application Integration with Salesforce.

Good perception of Object Oriented Programming (OOPS) concepts.

Hands on Experience on Qlik View Reports and Data Analytics. Used Qlik View to run the Reports and analyzed object data from Qlik View.

Created profiles and implemented object and field level security to hide critical information.

Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.

Worked on Apex Data Loader to migrate data such as Accounts, Campaigns from Legacy system ACT.

Configured User Roles, Profiles, sharing settings, organization wide defaults based on updated hierarchical requirements.

Provided support for ongoing salesforce.com maintenance and administration services including custom objects, workflow, campaign management and triggers.

Maintained processes of CSV import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.

Effectively created the pick lists, dependent pick lists and junction objects to establish the connectivity among objects.

Used Jenkins for configuring automation of builds

Environment:Force.com IDE, Mule Soft, Jitter bit, Custom objects, Triggers, Batch Jobs, Validation Rules, Formula Fields, Data Loader, Visual Flows and Components, Qlikview Reports, and Dashboards, Workflow & Approvals, Apex Classes, HTML, CSS, Visualforce Pages, Call Center APP, SQL-Server 2012.

Client: NORFOLK RAILWAYS., Atlanta, GA Nov 2013 – July 2015

Role: Sales Force Developer

Description: Norfolk Southern Corporation is one of the nation’s premier transportation companies. Its Norfolk Southern Railway subsidiary operates approximately 20,000 route miles in 22 states and the District of Columbia, serves every major container port in the eastern United States, and provides efficient connections to other rail carriers. Norfolk Southern operates the most extensive intermodal network in the East and is a major transporter of coal, automotive, and industrial products.

As a Salesforce Developer to Manheim worked on below Projects

Customer Care

Oracle Integrations for Payment Adjustments

Contract Management

Deal Management

Responsibilities:

Worked with Force.com developer toolkit including Visualforce Pages, Components, Apex classes, and Apex Triggers to develop custom business logic.

Worked Mule Soft and Jitter bit for salesforce integration projects

Installed Applications from App Exchange such as Incontact, CC Scanner and Configured and Managed Packages.

Managed User to add and delete App Exchange Applications.

Developed various Custom Objects, Tabs, Entity-Relationship Data Model, Validation Rules on the objects and tabs, Components and Visual Force Pages and Custom Approval Processes.

Created Custom fields, pick lists, dependent pick lists, Custom Settings and validation formulas to the custom objects.

Implemented Process Builder and custom settings to perform certain business Logic.

Added &configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication with customers.

Hands on experience in creating Email Templates, Email Alerts, Workflow rules to trigger Email Notification on certain data actions.

Created Page Layouts, Search Layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Hands-on experience on Stored Procedures, Entity Framework, Application Integration with Salesforce.

Good perception of Object Oriented Programming (OOPS) concepts.

Hands on Experience on QlikView Reports and Data Analytics.Used QlikView to run the Reports and analyzed object data from QlikView.

Created profiles and implemented object and field level security to hide critical information.

Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.

Worked on Apex Data Loader to migrate data such as Accounts, Campaigns from Legacy system ACT.

Configured User Roles, Profiles, sharing settings, organization wide defaults based on updated hierarchical requirements.

Provided support for ongoing salesforce.com maintenance and administration services including custom objects, workflow, campaign management and triggers.

Maintained processes of CSV import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.

Effectively created the pick lists, dependent pick lists and junction objects to establish the connectivity among objects.

Configuring Jenkins for automation of builds extensively

Environment:Force.com IDE, Custom objects, Triggers, Batch Jobs, Validation Rules, Formula Fields, Data Loader, Visual Flows and Components, QlikView Reports, and Dashboards, Workflow & Approvals, Apex Classes, HTML, CSS, Visualforce Pages, Call Center APP, SQL-Server 2012.

Client: AIG, Parsippany, NJ July 2012 – October 2013

Role: Sales Force Developer

Description: This project deals with the modernization of Claims processing and adjudication system. It is an online application through which Claims Adjudicators process the claims and take the necessary action based on the certain set of business rules. It is the migration of existing Mainframe application screens as well as creation of new processes which are currently processed manually involving lot of paper.

Responsibilities:

Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization. Closely worked with other Salesforce.com consultants while implementing the solutions for the needs of organization.

Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects. Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.

Developed various Apex classes, Controller classes and apex triggers for various functional needs in the application. Used Force.com Eclipse IDE for developing Apex Pages, Controller Classes and Triggers for deploying the projects components into different Sandbox Environments.

Worked on Sharing Rules based on Role Hierarchies and created manual sharing for accessing records. Worked on different things like Components, Custom Settings, Sites and Static Resources, Debug logs and System Log.

Worked on various Salesforce objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.

Experience in developing Salesforce.com custom objects and work-flow business rules.

Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages. Developed and configured various custom reports and report folders for different user profiles.

Developed and implemented both the time dependent and time independent workflows as per the requirement. Developed and deployed Workflows and approval process wherever necessary. Created profiles, roles and implemented object level, field level and record level security.

Evaluated Data entry, import processes and ensured proper Data quality standards exist for the Salesforce.com application. Created multiple visual force pages for various requirement needs. Used sandbox for testing and migrated the code to the deployment instance after testing.

Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.

Administered and monitored the company’s Salesforce CRM application.

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom ObjectsTabs, Email Services, Apex Language, Visual Force Pages, Components and Controller, JavaScript, Eclipse IDE Plug-in, Data Loader.

Client: AT&T, Atlanta, GA October 2010 – June 2012

Role: Sales Force Consultant

Description: Service Entitlementsproject deals with creating and maintaining Service Contracts, Entitlements and milestones when a product is purchased by a customer.SPMproject deals with developing a set of tools, which helps sales teams to develop dynamic models, scenario based planning, optimizing and selecting a go to market decision. These tools improve cross-team collaboration by enabling managers with a single source of truth to focus planning efforts and goal setting.

Responsibilities:

Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design.

Involved in activities related to Saleforce.com setup, Configuration, customization, Administration, Development, Data Migration and deployment of application to force.com platform.

Configured and customized Salesforce.com using standard setup tasks as well as developed heavy Apex coding for Triggers, classes, controllers, schedulable and Batch apex classes, Apex sharing rules, Web Services, Email Services etc. according to the functional needs of the application.

Worked on VisualForce Language to develop VisualForce pages, overriding buttons, links and tabs, custom components, templates, integrating email etc.

Defined and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, actions, Auto-Response Rules, Page layouts, mini page layouts, search layouts, custom Components, custom compositions, Visual Workflows (flows), custom reports, dashboards Visual Force Pages to suit to the needs of the application.

Created several workflows by defining rules, approval processes and related actions which include creating real time and time triggered tasks, email alerts, filed updates to automate the business process.

Wrote several SOQL & SOSL queries in the apex coding with consideration to Governor Limits for data manipulation needs of the application.

Defined lookup and master-detail relationships on the objects and created junction objects to establish many to many relationships among objects.

Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users

Implemented Validation Rules, Assignment Rules, Sharing Rules, and Escalation Rules according to the application requirements.

Developed sites using Communities and provided an interface to manage the Chatter data in these sites using API Connect.

Worked on Force.com Explorer for querying Salesforce database using SOQL & SOSL queries and Data Loader for data migration, insert, update, import and export of data.

Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.

Implemented Email-to-Case, Web-to-Lead, and Web-to-Case according to the functional requirements.

Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.

Environment: Saleforce.com platform, Apex Language, Triggers, Visual Force, Salesforce.com Data Loader, Force.com Explorer, Work Bench, Force.com API, API Connect, Code Collaborator, Workflow & Approvals, Reports, Custom Objects, Batch Apex Interface, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Sandbox, Eclipse IDE Plug-in.

Environment:Web Sphere Server, Struts 2.0, JSTL, CSS, DB2, JSP, JDBC, EJB, RAD, J2EE, Java, UMLs, HTML, Joint, Log4j, JavaScript, J2EE Patterns, SQL, MVC, CVS.

Company: Capgemini, INDIAJuly 2008 to September2010

Role: JAVA Developer

Description:Provides technology based business process solutions, next-gen mobility solutions and product engineering services, specializing in the Healthcare, Banking & Finance, Telecommunications & Technology and Media & Publishing industries, for Fortune 1000 companies. Their solutions build on proprietary industrial frameworks that significantly reduce work effort and cost while providing faster go-to-market speeds and nimble responses to market dynamics, a solution they call Platformization™. Infinite has over 5,000 employees and 8 global delivery centers

Responsibilities:

Responsible for design and development of Web Application using Struts Framework and written Action Classes, Form Bean Classes and configure the Application using Struts Configuration file and implementation of log4j.

Developed the PUBLISHING and SUBSCRIBING mechanism in Java for the downstream and upstream systems.

Performed mappings according to the client requirement using the ETL tool Mapping Composer.

Extensively involved in gathering business requirements and system requirements and specifications. Provided conceptual solution. Translated conceptual solution into technical design. Extensively worked on system architecture. Used UML to create used cases, used case diagrams, classes &sequence diagrams.

Hibernate is used as persistent at middle tire for providing object model over relational data model.

Designed and developed the front end part using JavaScript, HTML, JQuery, DHTML and CSS.

Utilized message driven beans for message processing using JMS.

Developed and deployed Servlets and JSP's on Tomcat server.

Creating environment for user-acceptance testing and facilitating Integration and User Acceptance Testing with JUNIT, fitness Test.

Implemented various parts of FI GUI (Graphical user interface) using XML and used hibernate API for transaction handling, storing, retrieving and updating from MySQL database.

Maintaining the environment defect free for smooth flow of data from upstream to downstream systems.

Designed XML Schema in XSD files.

Implemented various batch processes using Quartz schedulers to send out packets for the filers with temporary passwords and also to send out email notifications.

Used Jira as Project management tool.

Environment: J2EE, JSP, Servlets, JavaScript, EJB, JNDI, JavaBeans, Java/JDK, JMS, JDBC, Oracle, PL/SQL, XML, XSLT, RAD, HTML.

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