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Customer Service Data Entry

Location:
Jacksonville, Florida, United States
Posted:
January 06, 2017

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CYNTHIA JIMERSON

**** ********** **. ************. ** 32244 (904) ***-**** acx499@r.postjobfree.com

PROFESSIONAL SUMMARY

Administrative Support: Professional experience in working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects. Able to multitask effectively.

AREAS OF COMPETENCY

MS Word / Excel

ACSR(Billing Software)

Microfiche

Report Store

Remitco

Paymenttech

Outlook

Data Entry

Ten Key by Touch

Attention To Detail

Multi-Task

Document Retention

Prepare Reports

Bank Deposits

Customer Service

WORK EXPERIENCE

Service Associate Stein Mart Jacksonville, FL 03/2014-Present

Welcome and greet customers, modeling a positive customer service spirit, exhibiting a friendly and helpful attitude with customers and associates.

Answer customer questions regarding products and services; assist customers with buying decisions.

Operate cash registers to complete customer transactions.

Display merchandise and maintain a clean shopping area to maximize store appeal.

Assist in the receiving of new merchandise from vendors.

Prepare merchandise for the selling floor.

Assist in minizimizing loss of company assests.

Clerical / Data Entry Comcast Cable Jacksonville FL 01/1996 09/2012

Worked weekly refunds report to verify accuracy of refunds being submitted.

Prepared invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.

Supported check-in of vendor technicians to accurately charge customers for work performed and to pay technicians for work completed.

Utilized several support systems to provide resolutions to customers with complex and aged inquiries or requests.

Manually processed credit card payments and returned / insufficient checks

Assisted Call Center with research of equipment, missing payments, billing disputes, etc.

Processed document storage weekly and monthly by properly cataloging items for quick and easy retrieval.

Strictly adhered to the guidelines regarding privacy and proprietary information.

Reconciled daily payment batches with bank deposits to confirm revenue was being accurately accounted.

EDUCATION

Wolfson High School Diploma Jacksonville, FL



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