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Technician Support

San Jose, California, United States
January 06, 2017

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Robert Barron

**** ******* ***

San Jose, Ca. ***16

Cell#: 408-***-****


In Summary: Solutions-oriented IT Professional with excellent planning and management

skills, strong analytical and problem solving experience with the ability to work

independently or in a team environment.


Milestone Technologies Fremont, Ca. 2008 – 05/2016

Site Services Sr. Technician, supporting eBay/PayPal Inc.

Managed PayPal’s Site Services work demands to include technical evaluation and research of client Deployments, ensure proper infrastructure availability and allocation prior to client approval.

Responsible for Layer 1 daily Rack and Stack Installation, de-installation and trouble shooting of devices, cabling (Fiber, Ethernet, Coax, Telephone Circuits, Intra-building cross connects) and peripherals within an Enterprise Network to support eBay, PayPal Campus and

Co- locations (Savvis SC4, SC5/Centurylink, Equinix, Quest/Centurylink) within the bay area. Maintained support for all campus IDC/BDC/IDF closets.

Represented department on major projects and/or emergencies assigned impacting Data Center or Campus Environments, provided accountability with Management.

Managed and assisted outsource vendors to complete customer requests, Data Center Infrastructure expansions and special projects. Point of contact for Telephone Circuit installs,

Provisioning and Installation into the network.

Milestone Technologies Fremont, Ca. 2008 – 05/2016 CONTINUED:

Site Services Sr. Technician, supporting eBay/PayPal Inc.

Worked with Development Business Units, Engineers, Operation teams and Managers on concepts to implementation of demand models for new services.

Worked with deployment tools Remedy ticketing system, rack elevations, IBIS (branch circuit monitoring), diagrams and capacity reports for build-outs, capacity planning, installations and project forecasting.

Performed periodic Data Center Capacity Utilization, Planning & forecast reports for Operational use to proactively run the business. Effectively communicated to and influenced concerns, trends or alarms to Peers and Management at all levels when applicable.

Pro actively determined efficiencies, deficiencies within the Data Center and continually strived to implement new ideas that resulted in stability and cost reduction. Applied in-depth job knowledge to a wide range of multiple and/or complex tasks.

VMC Consulting San Jose, Calif. 2006 - 2008

Infrastructure Support Lead Technician, supporting eBay Inc.

Current member of Site Services Infrastructure team assigned to projects and Business Units

for development support.

Implement and establish controls, policies, procedures and documentation to meet

Regulatory requirements for Fire Code, Sarbanes-Oxley and eBay/PayPal power audit


Managed planning, capacity planning and implementation of hardware migrations

assigned accordingly.

Performed rack & stack installations/de-installations, trouble shoot Ethernet, Fiber, Power

and device hardware.

VMC Consulting San Jose, Calif. 2006 – 2008 CONTINUED:

Infrastructure Support Lead Technician, supporting eBay Inc

Worked with cross functional business and engineering resources at all levels on special

requests, projects assigned.

EBay Corp. San Jose, California. 2005 - 2008

Internet Data Center Technician.

Rack and Stack, Installed/de-installed & trouble shot Fiber Optic, Ethernet cross connect

cabling to existing & new installs.

Responsible for implementation, installation and support of projects assigned within

the Data Center, Data Center Infrastructure and campus environments.

Assisted in Data Center planning, expansions and documentation of processes.

Performed inventories, audits, shipping, receiving & RMA duties when requested

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