Customer Service Manager

Objective

Aiming for the position of a bartender that will allow me to explore my bartending skills and come up with innovative varieties of drinks to offer at the bar, and provide excellent customer service to the guests thereby living up to the reputation of the company.

Experience

City Vineyard Aug. 2016 –Present 233 West St. New York 10013

Combine and serve a wide variety of beverage using ingredients like water, alcohol, fruit juices, soda bitters, herbs and fruit garnishes.

Serve alcoholic drinks such as beer, liquors, wine and nonalcoholic drinks to the guest.

Responsible for operating the bar, cash accounts and inventory efficiently.

Opens and close the bar in the standard as company policy.

Verify the age of the guest and ensure they meet the legal drinking age.

Prepare new recipes by making new concoctions and adding them in bar daily specials.

Wash, store and maintain the glassware and tools used on daily basis

Riposo 46 Oct, 2014 – Present 667 9th Avenue New York 10036

Set up the bar counter and the lounge for the day operation.

Served drinks mostly wine as well as food per requested by the guest.

Responsible for operating the bar, cash accounts and inventory efficiently.

Verify the age of the guest and ensure they meet the legal drinking age.

Prepare new recipes by making new concoctions and adding them in bar daily specials.

Wash, store and maintain the glassware and tools used on daily basis

Rosa Italiana Feb. 2013 – Aug. 2014 Garfield New Jersey 07026

Set up the bar counter which includes liquor bottles, juices, garnishes, ice and glasses

Make the requisition of all the items needed in the bar

Keeps the entire bar area and lounge cleaned and sanitized

Do inventory every end of the shift

Submit and report the total cash sales to the Manager/owner everyday

Mix drinks, & cocktails for the guests and

Controls the beverage costs of the bar handle

Do daily briefing with the bar servers about the bar promotion

In charge of the whole restaurant whenever the Manager/owner is not around

Provides a very positive guests satisfaction and service.

Check with customers to ensure that they are enjoying their meals and take action to correct problems .

Collect payments from customers.

Take orders and enter orders into the kitchen for transmittal to kitchen staff

Prepares checks that itemize and total the meal costs and sales taxes.

Check customer identification that they meet a minimum age requirements for consumption of alcohol beverage.

Prepare and serve drinks to all the customers in the restaurant.

Assist in making the weekly specials .

Order all the liquor and wines for the restaurant.

Assist on answering phone calls for reservation and to go order

Education

University of Santo Tomas April 1991 Manila Philippines Bachelor of Science in Hotel and Restaurant Management

Canossa College March 1987 San Pablo Laguna Philippines High school Diploma

Skills

Over 12 years experience as Bartender

Skilled in the art of mixing, garnishing and then serving drinks based on guest needs

Knowledge about wines and service

Experienced in stocking, doing inventory in the bar.

Understanding of the regulations for beverage serving

Ability to speak fluent in English

Knowledge on using POS system such as Aloha, Micros, and Genesis

Adaptability as per the personalities and needs of customers.

Certification

Qualifying Certificate in Food Protection

Date issued : June 2016 No. 16-09937

TIPS

Date issued: June 1, 2016 ID#: 4269522

Expires: June 1, 2019

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