Customer Service Quality Control
Resume:
BEN DEZORZI
PO Box ***
Slippery Rock, PA *****
*******@*****.***
PROFESSIONAL PROFILE
Self-directed, detail-oriented analytical testing professional skilled and accomplished in sampling, analysis, quality control, materials, R&D, environmental testing. With demonstrated capacities to learn new processes; a thorough understanding of methodology and its underlying principles and concepts, and awareness to identify opportunities to improve the capacity of processes.
PROFESSIONAL EMPLOYMENT
Fulltime Caregiver
Westmoreland City, PA, 04/2013--- 08/2015
Provided home and healthcare support in my home for my father with numerous medical issues including a terminal illness until his passing.
Analytical Chemist/Process Engineering Support
Compunetics, Monroeville PA, 11/2012---04/2013
Produced and contributed excellent support services, for the manufacturing, development and production of printed circuit boards. Analytical chemistry-- AA analysis and method development, wet chemistry titration for process baths. Process engineering-- Enterprising of wastewater treatment system.
Analytical Chemist Independent Contractor
Monitor Instruments, Cheswick, PA, 01/2011--- 11/2012
Generated and provided support services, for the research, development and testing of Mass Spectrometers in the area of instrument design, prototype development, and component testing.
Clerical/Customer Service /Internal Support
PNC Corporate Tax Commercial Card Services Commercial Loan Document Control---Retail Banking Customer Support
07/2008- 06/2010---Downtown Pittsburgh, PA,--PNC Contract assignments / Kelly Services.
Support services to Corporate Tax accounting team members including filing, scanning, organization, data archiving services for the smooth integration of National City and PNC Tax Departments (6month assignment)
Support services to CCS team members. Faxing, scanning, filing, archiving, and online commercial card application initiation, and other clerical tasks as necessary 6 month assignment)
Proof reader for quality control scanned documents, proved the integrity and accuracy of document imaging and data entry in the support of PNC loan acquisitions in the commercial loan department. (3 month assignment)
Efficiently trained and answered calls from retail banking customers concerning accounts held at PNC.
Analytical Chemist
ALSI, Analytical Laboratory Services Inc., Middletown, PA 04/2008- 07/2008
Analyzed a variety of samples of environmental concern.
Performed elemental analysis by ICP-MS
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Analytical Chemist
Westmoreland Mechanical Testing and Research, Youngstown, PA, 10/2007- 01/2008
Analyzed a variety of metals, including alloys, specialty alloys and metals by ICP (SPECTRO Modula)
Performed elemental analysis by atomic spectroscopy.
Analytical Chemist Temp position Allstaff
SKC, Inc., Eighty Four, PA 09/2006---03/2007
Performed research support analytical chemistry (GC, Thermal Desorption/LC) --- industrial hygiene products manufacturer.
HP and PE GC’s and Totalchrome data station usage.
Improved quality by performing analytical chemistry-related research.
Researched desorption efficiency of sorbent materials.
Collected and tested ambient air samples for bag prototypes.
QC analysis on finished products Thermal desorption tubes
Chemist/Technician
US Filter-Siemens Water Technology, Cranberry, PA, 01/2006---05/2006 Temp position through Spherion staffing agency
Supported and enhanced wastewater treatability facilities operation through laboratory bench scale and pilot studies for industrial and municipal clients.
Analytical instruments included Varian AA and Hach wet chemistry spectrophotometer.
Analytical Chemist
NSL Analytical Services, Cleveland, OH, 12/2004---04/2005
Analyzed a variety of materials, including alloys, specialty alloys and metals by PE CCD-ICP.
Performed elemental analysis by atomic spectroscopy
Operated Sapphire brand LIMS system.
Analytical Chemist
RJ Lee Group, Monroeville, PA, 09/2002-05/2004
Lead Analyst for ICP-OES and FLAA and IC analysis in a very busy, industrial hygiene/environmental chemistry laboratory.
Emphasis on air, wipe, paint, and environmental samples.
Expertly operated SPECTRO and Perkin Elmer instrumentation.
Worked tirelessly and successfully on a very large and ongoing project connected with 911 and the World Trade Center Disaster and DeutsheBank in NYC in connection to the 9/11disaster.
Performed research related method development analytical chemistry.
Traveled and assisted in new lab operation business in Pasco WA in 2004.
Analytical Chemist 08/1998-09/2002
Several positions with companies between 1998 and 2002 including a NASA Contractor environmental lab at Kennedy Space Center in Florida and QC/QA analysis at major steel manufacturer support facility near Pittsburgh, PA
Analytical Chemist
ALCOA- ALCOA Technical Center, Pittsburgh, PA, 08/1989-08/1998
Member of the Atomic Spectroscopy group within the Analytical Chemistry Division of a World Class Research Organization.
Performed with a high degree of expertise FLAA, GFAA, ICP, CVAAS, ICP-MS, IC and associated sample preparation / digestion techniques.
Wide variety of materials studied for analysis
Performed industrial and environmental analyses.
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Analytical Chemist
The Chester Engineers, Coraopolis, PA, 05/1985-08/1989
Analyzed and characterized samples of environmental concern for organic and inorganic parameters through EPA approved methodology (RCRA, CLP, SWDA, and NPDES)
Performed wet chemistry, spectroscopy, chromatography, and microbiology.
Analytical/ Instrumental Experience
Quality control of chemical measurements NIST round robin contributor
Inorganic spectroscopy-ICP,ICP-MS,FLAA,GFAA, Hg analyzers
Wet chemistry macro and micro---Prep and analysis
Chromatography-GC GS/MS,IC and HPLC
Physical/Gravimetric analyses
Surface Area/Particle Size/Sieve Analysis
Leco analyzers
Inorganic Sample Prep Wet, various fusions, bomb digestions, microwave
Organic Sample Prep---Various extraction methodologies
Method Development---Instrumental and Sample Prep
Microbiology
Medical Lab –Undergraduate internship
Field sampling equipment---Air and water
Methodology/Protocol Experience
ASTM
NIST
Industrial/Metallurgical
NADCAP
EPA,NIOSH (Soil, Air and Water) and various other Environmental Agency Methods
FDA
Various Proprietary Industrial Methods
EDUCATION
Bachelor of Science: Major, Biology--- and Chemistry, Minor
St. Vincent College, Latrobe, PA
Short course in LC/MS sponsored by Mass Spec Discussion Group of Pgh 11/24/08
PROFESSIONAL SOCIETIES MEMBERSHIPS
SACP-- Society of Analytical Chemists of Pittsburgh
SSP-- Spectroscopy Society of Pittsburgh
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