Technician Help Desk

Wynn Ly

Pontiac, MI ***** 248-***-**** ***********@*****.***

SUMMARY:

A desktop support technician with over 5 years of solid experience supporting software/hardware systems and providing full network equipment assistance.

EXPERIENCE:

Present Apex Systems, Field Service Technician Grand Blanc, MI

Provide full IT support services at Genesys Hospital

Install hardware and software systems

Maintain and repair network equipment

Troubleshoot and repair issues

Train users on help desk assistance

2015 - 2016 PC Treasures, IT Technician/Help Desk Auburn Hills, MI

Remote assist customers with desktop/laptop for troubleshooting

Install software and office equipment

Run virus and malware scans

Assist in marketing and sales of malware bytes

Repair customer tablet and iPad devices

2013 – 2015 Novastar Solutions, IT Technician Auburn Hills, MI

Provided full IT support services for Chrysler Technology Center

Assign and deploy laptops to employees

Run diagnostics and repair computer equipment

Backup and transfer of user files and data

Troubleshoot network connections

Provided on-call services and after hours for office

Traveled as needed to service other locations out-of-state

EDUCATION:

2010-2011 New Horizons Computer Training Center, Cisco Certificate Program

Specialized in A++ and Network+ certification.

TECHNICAL CAPABILITIES:

Computers: DOS, Microsoft Word, Excel, and Outlook

Vehicle electronic installation

Solder and welding

Electronic wiring

Troubleshooting electronic devices

Windows operating systems 7-10

REFERENCES:

David Sakowski, Dell Field Services Tech Lead 810-***-****

Genesys Hospital Grand Blanc, MI

Ralph Guerrero, Supervisor 248-***-****

PC Treasures Auburn Hills, MI

Chia Vue, Assistant Supervisor 248-***-****

Novastar Solutions Auburn Hills, MI

Contact this candidate