Barbara Shuler

**** ******* **, *********, ** ***12

Phone: 216-***-**** acx45l@r.postjobfree.com

I’m responding to the Admin Assistant II position. My professional career exhibits a record of strong achievements and significant contributions. Details of my experience are included in my attached resume.

I am progressive employee, hard-working, organized and have established a reputation for getting things done. I am accustomed to a fast-paced environment where deadlines are a priority and handling multiple jobs simultaneously as required.

Please, at your convenience review my resume and contact me at 216-***-**** to arrange an interview so we can speak further about possible job opportunities.

Thank you for your time.

With Best Regards,

Barbara Shuler

Barbara Shuler

1707 Wayside RD, Cleveland, OH 44112

Phone: 216-***-**** acx45l@r.postjobfree.com

Customer Service Representative

Providing Exceptional Service ... Building Loyal Relationships ... Solving Problems ... Increasing Customer Satisfaction… Dynamic Customer Service… Professional Experienced in Call-Center…Exceptional Interpersonal Skills… Integrity …

Mission Statement

Excel in listening to patient needs, articulating and creating solutions that provide value to the customer and concierge services. I have the ability to work with a diverse group of people. Build and maintain enduring customer relationships to boost and generate Cleveland Clinic's Customer First Mission Statement.

Microsoft Office proficient/Outlook-Office/Pegasus Software/Navicare/Epic/Invision

Experience

HUC/ Surgical Services Support Tech 1, Cleveland Clinic, 9500 Euclid Ave, Cleveland, OH 02/15 -12/15

I’m the welcoming face that welcomes International visitors, such as visiting professors, surgeons, and observers. Also, I service the Cleveland Clinic staff. The staff includes staff surgeons, anesthesia staff, residents, fellows, nurses, perfusion, SPD and surgical support staff. Customer service orientation, adaptability includes teamwork, flexibility needed to fulfill job responsibilities and accepting supervisory feedback, efficiency and effectiveness includes quantity and quality of work, as well as organization skills necessary to perform successfully, and the essential job requirements includes to the relevant policies, procedures and guidelines affecting the work environment as well as communication skills. I support my co-workers and help clean the OR rooms. Strive for quick complaint resolution; commended by supervisors for the ability to resolve problems on the first call and avoid escalation of issues. Listen attentively to caller/in person needs to ensure a positive customer experience. I am a team- player, while focusing on supporting, and training co-workers. HUC - Health Unit Coordinators provide a high level of customer service to patients, families, visitors and employees, helping promote and support the highest level of patient experience. Perform administrative and clerical duties to ensure efficient operational flow of their assigned department. Demonstrate expected Cleveland Clinic customer service behaviors in all interactions. Conduct an in person greeting, welcome and orientation to the unit for newly admitted and transferred patients. Respond to patient call lights in a manner that expedites appropriate follow through. Round on patients throughout their hospital stay as appropriate. Communicate and facilitate communication with patients, families, other departments and health care team members regarding patient care. Assist with processing patient admissions, transfers and discharges. Provide concierge service to assist patients and families with finding and direct them to available resources. Assemble and maintain patient medical records and other documents related to patient care. Assist with unit clerical functions as needed. Assist in trouble-shooting equipment failures such as call system, portable phones, WOWs and other unit devices. Other duties included as assigned.

Barbara Shuler – Resume (con’d)

Employ-Ease, Housekeeping, 34500 Euclid Ave, Willoughby, OH 44094 02/2013 – 02/2014

Internal cleaning while proving quality customer service to staff surgeons, patients/patients families.

Techno Source, Lantana, FL - Customer Service Representative/ Tech Support 2008 - 2011

Respond to telephone inquiries, providing quality service to customers needing technical assistance with Stored Value Cards and/or point of sale software, hardware and network connectivity. Troubleshoot and resolve client technical issues, utilizing hardware and software expertise. Strive for quick complaint resolution; commended by supervisors for the ability to resolve problems on the first call and avoid escalation of issues. Listen attentively to caller needs to ensure a positive customer experience. I’m a team- player, focusing on supporting and training co-workers.

Continental Airlines, Houston, TX /Project Lead 2006 - 2007

Revise shift assignments as necessary to management food operations. Ensure associates were following proper food preparation and specific handling procedures as well as helping associates meet there podium deadlines. Assist associates in meeting their goals. Made sure food, handling, storage was in compliance with federal regulations while following policies and procedures.

IPN, Inc., Mayfield Hts., OH - Medical Claims Processor/ Data Entry Operator 2004-2006

Processed medical claims from across the United States, reviewed and ensured there was no missing information from claims. Resolve problems from claim adjudication and customer service calls. Provide prompt customer service to members, providers, and billing departments. Enter claims data into system while giving quality customer satisfaction. I am a team player, and a self-starter.

Lakewood Technical, Order Entry Packing Shipping 2004-2005

Education

University of Maryland, College Park, MD, Criminal Justice Coursework 2008, Kent State, USC, Moving Forward Certificate, Tri-C, Los Angeles, CA, Word Processing, Data Entry

References Available Upon Request

SSS Manager, Tracie Shelton, SSS Director, Justin Sciarro, Lars Svensson, M.D., Chair, Heart & Vascular Institute, Chairman & Professor of Thoracic & Cardiovascular Surgery, Joseph F. Sabik, MD, Michael S. O'Connor, D.O., M.P.H. Chairman, Department of Cardiothoracic Anesthesiology, Nurse Manager, Susan Kelly RN, BSN,CNOR, OR Nursing - Surgical Services, Anesthesiologist, Pitas, M.D., Grzegorz, Department of Cardiothoracic Anesthesiology, Eric Kraenzler, M.D. Section Head – Thoracic Anesthesia- Cardio Thoracic

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