fFrench bilingual Customer Service Representative

TCHOFFO LAKMAGO ARMAND

***********@*****.***

Cell: 093********

Career Objective

To work in an organization where I can improve professionally and personally my analytical skills and talents towards the company objective.

Personal Strengths

Confident, excellent team working, hard worker, willing to learn, dedicated and honest.

Professional Experience

- E-Teleconnect Inc.

February 2015 – November 2016: Bilingual Call Center Agent at E-Teleconnect Inc.

Directory Assistance Representative ( this service aims to provide customer with correct and accessible contact detail of a company from our data base )

Operator Service Representative (we provide customer with all necessary information and assistance such as cost, payment mode and,terms and conditions of the transaction)

Billing Customer Service Representative

HUMAN RESOURCE GENERALIST

Responded to employee issues and questions in timely manner.

Updated company job descriptions to reflect changing roles.

Met with all new hires to explain benefits, guidelines, and procedure.

Redesigned employee handbook according to legal and benefit changes.

2014-2015 FRENCH TRANSLATOR (UPWORK)

Translation of all final invoices from French into English and vice-versa

Translation of all queries IN or queries OUT from English IN to French and vice versa

Translation of petition from French IN to English and vice-versa

Translation of all administrative documents

Academic

Baccalaeaureat in language and communication Institution Lycee de sam- efoulan (Cameroun)

Year: 2006-2008 “baccalaureate”

High school Institution ISPR (Cameroun) probatoire

Year: 2001-2006

Computer Literacy

MS Office, Internet. Excel

Areas of Interest

Reading, Music, Football

Linguistic Abilities

Language Writing Reading

French fluent

English fluent

Personal Details

Date of Birth : 27-05-1982

Sex : Male

Marital Status : Single

Nationality : Cameroonian

147Address : crame boni serrano street avidal condo tower2 10 o

I hereby declare that all the above furnished details are true to the best of my knowledge.

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