Shawn Davis

Strategic Planning and Implementation Solutions Integration Information Technology Operations Project Management

Process Improvement Systems Administration Staff Supervision and Development Customer and Vendor Relations

Qualifications Profile

Highly organized, customer-oriented, and results-driven professional with extensive experience in information technology, with particular specialization in business relationships. Armed with the excellent communication skills utilized in building rapport with staff, customers, peers, and management. Knowledgeable of budgeting, forecasting, and process analysis and review.

Relevant Experience

Sangre de Cristo Hospice & Palliative Care, Pueblo, CO

Director of Information Technology, Facilities, and Central Supply 2012–2016

Led the maintenance and improvement of the information technology (IT) infrastructure to guarantee the optimal support and efficiencies for a non-profit organization with eight locations and more than 200 employees.

Maintained network security, wireless, system backups, servers, and communication systems for various locations in the Southern Colorado region.

Directed IT help desk staff to check timely delivery of response and customer satisfaction for technology issues, along with the Electronic Medical Records (EMR) Team by offering leadership and assistance for customer and employee satisfaction.

Acted as the Health Insurance Portability and Accountability Act (HIPAA) security officer, in charge of observing compliance with HIPAA security rule; and facilitating training for new employees on HIPAA security procedures.

Monitored all technology subscriptions and licensing; and cultivated positive relationships with vendors and healthcare facilities.

Administered the maintenance supervisor and logistical building projects, as well as the recruitment and training for the Central Supply, Maintenance, and IT departments.

Served as a member of the Executive Leadership Council by rendering input for organizational development.

Carried out long-term IT forecasting, development, and implementation planning for system improvements and upgrades.

Coordinated central supply by improving process and cost-effective strategies toward the enhancement of overall organization operation.

Conducted presentations regarding various IT-based initiatives, along with organizational improvements and changes to the board.

Notable Accomplishments:

Introduced new system improvement solutions in compliance with budgetary constraints.

Provided keen oversight to all office design and relocations, while collaborating with the Maintenance Team for their timely and efficient completion.

Made key contributions in the strategic planning and initiation of Raiser’s Edge to enhance donor communication and fiscal responsibility.

Acted as the project lead and system designer, in charge of introducing the hosted Voice over Internet Protocol (VoIP) phone system, which included 225 physical devices and 110 soft phone devices to all clinical staff which resulted in increasing user functionality; initiating eFax capabilities and HIPAA secure texting; boosting system stability and uptime; and decreasing Telco costs.

Expertly decreased IT expenditure by $45K in the 2015 budget.

Oversaw the migration to a user-friendly EMR and bedside charting for clinical staff, which resulted in the following:

-Increase of productivity and removal of expensive bulky laptops by utilizing iPads; and

-Elimination of costly overtime.

Integrated HIPAA-compliant mobile device management (MDM) system, while devising use policies and device restrictions per functioning user group for maximum security and compliance for the deployment of iOS phones and tablets.

Created and carried out organizational wireless network for guest, mobile, and corporate use.

Lessened cellular service cost, increased allowed data use, and eliminated per device termination fees by effectively negotiating cellphone contract.

Spearheaded the implementation and maintenance of a security group-based card access control system.

Significantly contributed in improving IT and maintenance accounting on tasks and work orders by formulating and initiating organization-wide managed ticketing system.

Secured and introduced project management, tracking, and ordering system for the Central Supply Department, which generated savings on product ordering and tracking.

Memorial Health System, Colorado Springs, CO

Communications Technician 2007–2012

Assumed the role of subject matter expert by handling Cisco Unified Communications Systems for more than 5,000 customers in a multi-facility hospital environment.

Handled the maintenance of the Cisco Unified Contact Center Express (UCCX) platform for 150 agents, along with a 24/7/365 Cisco Unified Communication environment with around 1,000 Wi-Fi handsets and 5,000 desktop users.

Ensured the timely and within budget accomplishment of various information system projects and tasks, while closely interfacing with contractors to aid new initiatives, upgrades, and remodels.

Maintained engagement as a Kaizen process committee member to improve the work order system for the Information Services Department.

Contributed in handling information services career advancement and internship as a career development committee member.

Notable Accomplishment:

Made substantial contributions on different communications upgrades from design to execution to boost department efficiency as the project lead.

Earlier Positions Held:

Telwest of Colorado, Pueblo, CO

Service Technician

East Side Union High School District, San Jose, CA

Communications Technician

Other Experience

Synergy Datacom, Colorado Springs, CO

Inside Sales 2004–2007

Education and Credentials

Bachelor of Science in Computer Information Systems, 2009

Colorado Christian University, Colorado Springs, CO

Certification:

ITIL v3 Foundations Certification, In Progress, Expected Completion: Dec 2016

Training:

Project Management Professional (PMP) Training

Technical Acumen

Mobile Device Management iOS Cisco Call Manager Cisco Unity Connection Cisco UCCX Cisco IPCC

Cisco Meraki VoIP Wireless Microsoft Server 2008R2 Windows 2007, 2008, 10 Raiser’s Edge

PageGate SMS Server and Paging Gateway Zetron S2000 Large Scale Paging Terminal Corning Fiber Termination

3COM NBX 100 VOIP Phone System Blackberry Enterprise Server Encore CX / Mitel 3000 Phone System

NEC 2400 Phone System Siemens Hicom 300 Microsoft Office Suite (Excel, PowerPoint, Word, and Visio)

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