Technical Support Information Technology

Vahab Ahmadi

P.O. BOX ***, Loma Linda, CA *****

Home: 818-***-**** ● Cell: 949-***-****

******@*****.***

SUMMARY

Technical Support Representative with over 15 years in technical repair, networking and customer support roles.

Skilled in effectively identifying problems using advanced troubleshooting skills acquired in classes leading to CompTIA A+ certification.

Deep understanding of electronics and computer systems from different programs and 15+ years of experience.

Expert senior level IT consultant with significant design, support, administration and implementation experience of network and IT experience with full life cycle ICT project and more. Thrives in a customer focused, multi-task environments where problem solving and meeting client demands are priority.

More than 6 years of experience as a technical instructor at college level. Skills include:

Curriculum Development, Individual and Group Training and the ability to effectively communicate technical information to non-technical audience as well as improvising curricula to meet diverse audience needs.

SKILLS

Hardware

Proven expertise in supporting and troubleshooting hardware issues.

Desktops, Servers, Laptops, Switches, …

Software:

Operating Systems: Windows all versions (Server and client versions), Mac

Server Configuration (Active Directory, DHCP, …)

ISA Server Configuration

Microsoft Office

Different MS Windows and Mac compatible software (Backup, Recovery, …)

Antivirus and firewalls (Kaspersky, Bitdefender, …)

Network:

All aspects of design/processing of computer networks (passive and active)

ISA Server (Installation, Management),

Hardware firewall and routers

Microtik, D-Link and Cisco Network Devices

Advanced Enterprise IP routing and switching

Internet Technologies

Other

VoIP systems (Installation and maintenance)

Camera systems (Installation and maintenance)

DSL Devices (DSLAMs, Converters, …)

Familiar with Web design

Familiar with cloud computing

Familiar with programming

EDUCATION

Computer Engineering Technology Bachelor's degree with a minor in software

Alameh Mohades Nouri University, Iran, Mazandaran

Graduation Date: 2003

CERTIFICATIONS/TRAINING

CompTIA A+ (2005)

Microsoft Network Plus (2006)

Cisco Certified Network Associate (CCNA) (2005)

Microsoft MCP (2005)

Training for Trainers (TFT) for PMO (2007)

Onboard-NAPA SPS Trainer Training Course from Finland (2010)

Advanced Napa SPS system training course from Finland (2010)

Instructor Certificate for Transas Navigational Simulator from Russia (2009)

Instructor Certificate for Transas GMDSS Simulator from Russia (2009)

WORK EXPERIENCE (Total IT Experience: 2001- Present, 15 + Years)

Peimayesh Control/Shatel Mahmoudabad

Title: Technical Support/Network Engineer

Employed: 2001 to Present

https://www.facebook.com/home.php#!/Mahmoudabad.Shatel

Responsible for technical support, network design, installation, services and support across the network. DSL Internet service provider for over 5000 clients recommending hardware and software products. Installation and management of all DC firewalls and legacy load balancers. Work hand in hand with the core and web systems team of 12 full time active employees on building/provisioning/troubleshooting all levels of network issues including but not limited to PC hardware and software solutions and services. Able to collaborate and communicate with business users.

Assignments:

PC systems montage, maintaining inventories of server related hardware, software, and Computer Networks design, installation and support

Microtik, D-Link, Cisco and ZYXEL equipment support

Fixing/maintaining existing network management tools.

updating agreements and service contracts

Quality assurance and fulfillment of contractual responsibilities

National Iranian Tanker Company (NITC)

Title: Supervisor, Information Technology Services

Iran, Mazandaran, Mahmoudabad

Employed: 2007 to 2016

Responsible for computer hardware/software maintenance, leading and implementing all IP network build-outs and operational support/troubleshooting of tier 3 and 4 network issues in a mixed Cisco and DLINK. Responsible for all PC base navigational simulators Accountable for all network, server monitoring tools and backup systems and data restoration. Responsible for maintaining all server related hardware, software and equipment.

WORK EXPERIENCE continued,

Responsibilities:

Network devices operations and maintenance

Maintenance, support, and upgrade of existing network and server infrastructure

Hardware, software, and equipment upkeep

Configuration and installation of devices into pilot sites and data center

Disaster Recovery site relocation and build out

Performed supervisor role to direct report, performance reviews, guidance, delegation of tasks

Sustaining a secure information technology environment

Teaching Positions

Employed: 2004 to 2010 (part time)

Title: Computer science and programing department Instructor/course director

Lectured in a broad range of Computer Science and Computer Engineering core and elective courses at the undergraduate level. The Instructor positions offered a University-defined promotion path. Also instructed in computer science, computer engineering, information technology, and a variety of related disciplines.

Locations/Dates:

2006-2010: Azad University of Amol (SAMA University), Mazandaran,

2004-2009: Shomal University, Mazandaran,

2004-2010: Polytechnic University of Mahmoudabad, Mazandaran

2007-2016: Mahmoudabad Maritime Training Center

2016-Present: APT College, Carlsbad, CA

Computer Consulting Projects

Self Employed: 2001 to Present

Title: Network Engineer

Responsibilities included business as usual on-site LAN/WAN consulting/support for our clients. Supported most IT equipment across all levels (Desktops, Servers, Switches, routers and firewalls). Equipment supported included Cisco devices and PC desktops with Windows.

WORK EXPERIENCE continued,

Customers/Projects:

Poushineh industrial group, Mazandaran, Iran

IP networking/implementation/design of cisco devices for University of Allameh Mohaddes Nouri, Mazandaran, Iran

Computer lab design and implementation for Allameh Mohaddes Nouri University, Mazandaran, Iran

Networking/computer lab Polytechnic College, Mazandaran, Iran

Honors and Awards

1995: Kharazmi Award of Excellence for building electric height measurement using photocell (honorable mention voted one of the top 15 projects in the nation)

1996: Kharazmi award of excellence for programmable robotics

Personal Qualities

Leader, team player, resourceful, eager to learn and teach

Hardworking, honest and persistent

High level of communication and people’s skills

Languages: English, Farsi

*Documents and References available upon request

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