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Customer Service Project Manager

Location:
Ashtabula, Ohio, 44004, United States
Salary:
60000
Posted:
January 03, 2017

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Erin McKibbin ***** Rock Creek Road

Thompson, OH 44086

acx3ul@r.postjobfree.com

440 *** ****

www.linkedin.com/in/erin mckibbin 55220216

EDUCATION

1994

BA Communications

Minor: Women’s Studies

Cleveland State University

2001

A+ Certification

CompTia at Tri C College

Cleveland, OH

2010

1 year towards MBA

Kaplan University

SKILLS

Writing (technical & business)

Communications (written and verbal)

People Skills

Project Management/Coordination

Internet Research / Information Hound

Trainer

Problem Solver

Relationship builder

Multi tasker

Detail oriented

Results Oriented

Record maintenance

Organized

Code/Ordinance Research

IT Troubleshooting

Time Management

Self motivated

Team Player

Scheduling

Customer Service

Vendor Relations

MS Word

MS Excel

MS Outlook

Adobe Acrobat

Familiar with Construction Industry

Permit Acquistions

Light Bookkeeping

Notary Public

WORK EXPERIENCE

Mar 2015 Present

CICOGNA ELECTRIC & SIGN CO., INC.

Senior Project Manager

Generated revenue and new bid opportunities through marketing campaigns

Designed several new marketing flyers

Search Engine Optimization efforts and website oversight

Zoning and Building Code research

Permit acquisitions / variance footwork

Vendor relations

Construction drawings and site plans

Created work orders for projects

Talent search for key office staff personnel

Oversee projects from point of sale to installation

Expense reports and check & credit requests

Mar 2011 – Jan 2012

MC SIGN COMPANY

Field Partner Qualifier / Rebate Coordinator

Saved overhead costs by researching 7,000 vendors in 20 major regions to determine the best options to offer a preferred vendor contract to.

Manned a secondary company for employer at the request of a customer.

Located new vendors in the US, Canada, Puerto Rico, The Virgin Islands, Mexico, Europe, and Asia and negotiated original work contract.

Located lighting contractors and created a database of contractors that MC Sign could use for their new lighting division.

Various research projects that helped MC Sign to enter into new and different markets.

Saved customers costs by applying for lighting rebates on their behalf. Apr 2008 – Mar 2010

ERIN INK

Freelance Writer

Interviewed local electoral candidates for the 2008 November elections

Ghost written marketing articles, ebooks, and web site content

News writing for The Lake County Sentinel www.thelakecountysentinel.com

Book review writing for Luxury Books www.luxuryreading.com

Marketing/web content writing for clients through oDesk www.odesk.com 2 P a g e

Erin McKibbin 17748 Rock Creek Road

Thompson, OH 44086

acx3ul@r.postjobfree.com

440 *** ****

www.linkedin.com/in/erin mckibbin 55220216

VOLUNTEER

2005 Present

THE LEGION OF TERROR

Charity Theater Group

Director of Records & Finance / CFO

Bookkeeping

Management

Viral Marketing

Relationship Building

Customer Service

WORK EXPERIENCE <CONT.>

Jan 1998 – Apr 2008

ARROW ELECTRONICS

Senior System Technician

Volunteered for a demotion that saved the company money

Reorganized and updated work

standards manual, freeing department

heads from divided priorities

Created and defined new departments and work shifts

Facilitated and lead changes in facility wide work methods

Functioned as a process trainer for various positions

Designed and implemented hands on training programs

Participated in general planning

and detailed execution of projects

while remaining flexible in

assuming a

leadership role, collaborating with colleagues, and supporting team members



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