Customer Service Project Manager
Resume:
Erin McKibbin ***** Rock Creek Road
Thompson, OH 44086
*********@*****.***
www.linkedin.com/in/erin mckibbin 55220216
EDUCATION
1994
BA Communications
Minor: Women’s Studies
Cleveland State University
2001
A+ Certification
CompTia at Tri C College
Cleveland, OH
2010
1 year towards MBA
Kaplan University
SKILLS
Writing (technical & business)
Communications (written and verbal)
People Skills
Project Management/Coordination
Internet Research / Information Hound
Trainer
Problem Solver
Relationship builder
Multi tasker
Detail oriented
Results Oriented
Record maintenance
Organized
Code/Ordinance Research
IT Troubleshooting
Time Management
Self motivated
Team Player
Scheduling
Customer Service
Vendor Relations
MS Word
MS Excel
MS Outlook
Adobe Acrobat
Familiar with Construction Industry
Permit Acquistions
Light Bookkeeping
Notary Public
WORK EXPERIENCE
Mar 2015 Present
CICOGNA ELECTRIC & SIGN CO., INC.
Senior Project Manager
Generated revenue and new bid opportunities through marketing campaigns
Designed several new marketing flyers
Search Engine Optimization efforts and website oversight
Zoning and Building Code research
Permit acquisitions / variance footwork
Vendor relations
Construction drawings and site plans
Created work orders for projects
Talent search for key office staff personnel
Oversee projects from point of sale to installation
Expense reports and check & credit requests
Mar 2011 – Jan 2012
MC SIGN COMPANY
Field Partner Qualifier / Rebate Coordinator
Saved overhead costs by researching 7,000 vendors in 20 major regions to determine the best options to offer a preferred vendor contract to.
Manned a secondary company for employer at the request of a customer.
Located new vendors in the US, Canada, Puerto Rico, The Virgin Islands, Mexico, Europe, and Asia and negotiated original work contract.
Located lighting contractors and created a database of contractors that MC Sign could use for their new lighting division.
Various research projects that helped MC Sign to enter into new and different markets.
Saved customers costs by applying for lighting rebates on their behalf. Apr 2008 – Mar 2010
ERIN INK
Freelance Writer
Interviewed local electoral candidates for the 2008 November elections
Ghost written marketing articles, ebooks, and web site content
News writing for The Lake County Sentinel www.thelakecountysentinel.com
Book review writing for Luxury Books www.luxuryreading.com
Marketing/web content writing for clients through oDesk www.odesk.com 2 P a g e
Erin McKibbin 17748 Rock Creek Road
Thompson, OH 44086
*********@*****.***
www.linkedin.com/in/erin mckibbin 55220216
VOLUNTEER
2005 Present
THE LEGION OF TERROR
Charity Theater Group
Director of Records & Finance / CFO
Bookkeeping
Management
Viral Marketing
Relationship Building
Customer Service
WORK EXPERIENCE <CONT.>
Jan 1998 – Apr 2008
ARROW ELECTRONICS
Senior System Technician
Volunteered for a demotion that saved the company money
Reorganized and updated work
standards manual, freeing department
heads from divided priorities
Created and defined new departments and work shifts
Facilitated and lead changes in facility wide work methods
Functioned as a process trainer for various positions
Designed and implemented hands on training programs
Participated in general planning
and detailed execution of projects
while remaining flexible in
assuming a
leadership role, collaborating with colleagues, and supporting team members
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