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Customer Service Sales

Illinois, United States
January 03, 2017

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Desiree Gardner

**** ** ***** *****

Louisville, KY 40210


Phone #502-***-****


Goal oriented individual looking to find a position or internship in your company that offers opportunity for growth and advancement. I consistently utilize my team building skills to develop a positive atmosphere. While using highly effective and energetic service I am able to compile that with my knowledge in sales, compassion for the guest and experience. This allows me to be able to deliver positive financial results using various structured coaching methods. Very enthusiastic manager who leads by example and sets the tone for the business daily. Areas of Expertise include:

*Customer Service and Satisfaction

*Operations Management/ Cash control

*Team building /Leadership training

*Business Planning/ Independent Buying

*Recruiting and Staffing struggling locations

*Clientele Specialist/ Independently seek new ways to increase profits

*Coaching/Motivating sales associates and management teams

*Increase in sales profit

*Implement new strategies to help store with YTD and LY deficits achieve positive year end results.

*Report trends competition/ Analyze business needs to achieve success Professional Experience:

Rainbow USA Louisville, KY


Store M anager

Responsibilities include:

Payroll control, Loss prevention strategies, Damages/ RTV's to vendors, Control Profit and loss, Recruit, Hire and terminate employees, Coach and Motivate new hires with Right start training course. Implement the 10/10 Rule at all times, Control internal and external theft, Implement all updated policies and procedures, Check over all daily activities markdowns, emails, schedule conflicts etc. Control Payroll using Matrix and proper Staffing to ensure coverage, Merchandising, Plan and Execute Back to school Fashion shows and Phenomenal Black Friday Pre-Sell events resulting in +49% Black Friday day, Inventory control, Draw maps, label prefixes. Execute floor sets and department moves, Assist with opening and closing locations consolidation.

Ashley S tewart L ouisville, KY


Store M anager

Responsibilities i nclude:

Independently Control and maintain a Remote location, Deliver Exceptional Customer service, Plan and execute grass root events, Organize Miss Plus Kentucky Fashion shows for Grassroots events, Complete store floor moves using a planogram, Control shrink, Coach and develop strong associates, Cash control ensure deposits are made daily, Recruit and retain associates, Achieved Sales goals, Store 385 Ranked #2 in the district in New Credit accounts year ending (2013) Organize sidewalk sales and ways to get new business create flyers, shop the competition price compare keep the company in the loop always on competitive pricing. Dots Fashions Louisville, KY 2008- 2010

Assistant Manager (MIT)

Responsibilities i nclude:

Merchandising, Execute merchandise directives, Complete Floor sets, Track payroll, Coach team to meet financial results, Process Shipment, Payroll systems, Customer service issues, Implement new training strategies, Balance cash drawers, Inventory control, Handle Scheduling and staffing needs, Networking with businesses, Advertising. Dillard’s Department Store Clarksville, IN 2007-2008 Sales Manager

Dillard’s Department Store Louisville, KY 2006-2007 Sales Manager

Responsibilities i nclude:

Staffing and recruiting, Clientele specialist, Bra fit specialists, Loss preventions training, Interview processes, Inventory control, Merchandise replenishment, Managed 30-300 Sales Associates, Complete Floor moves, Achieve sales quotas, +70K, developed 3 associate's to pacesetters level +300k, inventory results, Scheduling and payroll control, Increased area sales, Merchandising and visual aspects of the job, Organize Susan G. Komen Breast cancer awareness events, and also organized Wacoal Events. Body Central Fashions Louisville, KY 2004-2006


Responsibilities i nclude:

Sales training, Achieved accessory percentages, Implemented training courses for new recruits(Speeding and Profitability), Payroll Control, Merchandising, Achieve sales quota, Recruiting and Staffing Control, Customer Relations, Receive and Process Shipment, managed 10-20 employees

Rhodes Furniture Store Louisville, KY 2002-2004

Customer Pick-up Manager

Responsibilities i nclude:

Merchandise ordering, Handle shipping and receiving issues, Forklift operations, Cherry picker operations, Customer relations, Order preparation, Furniture Repair, Managed 10-15 warehouse associates, Managed Furniture tracking system, Loss Preventions training, Process Credit account, Open New credit accounts, Pulled and Processed shipment orders. Arby’s Louisville, KY 2001-2002

Assistant Manager

Responsibilities include:

Food preparation, Staffing and scheduling, Shrinkage control, Recruiting, Payroll control, Handled food Variance, Reach sales Goals, Followed board of health protocol on Food safety, Customer Service, Maintained Sales Analysis, Coaching & Motivating associates. Long John Silver Louisville, KY 1998-2001

Assistant Manager

Responsibilities i nclude:

Inventory control, Balance cash, Food Prep, Payroll and Staffing, Ensure food safety standards were met, Daily Variance counts, Developed food shortage solutions. Handled food Variance, Plan Sales Strategies, Set stretch goals, Coach and Motivate staff. Achievements:

Associates Degree in Business Administration-Management Coached and Trained three associates to become company pacesetters (+300,000)in sales(Dillard’s 2007),Recovered 40,000 in inventory(Dillard’s 2007),Ranked Third in company sales (Body Central 2005).Dean's list Recipient three times (2008,2009) Leadership training course completion. Sales increase (Dillard’s 2007)( Rainbow 2015) took over location with a 6% deficit ended 2 014 ( +13%) currently +18% YTD against LY (Rainbow USA 2015) Education:

National College School of Business and Technology Louisville, KY-2010 Associates B usiness A dministrative Management Iroquois High School Louisville, KY General Students Class of 2000 Diploma

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