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Customer Service Supervisor

Fredericksburg, Virginia, 22401, United States
50,000 +
January 03, 2017

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Mr. Darrell Alvin Watson, Sr.

** ********* *****, ****** ****, VA 22546

Cell: (540) ***-****


July 2013 Registrar

-Present Free Standing Emergency Room, 10401 Spotsylvania Ave, Fredericksburg, VA 22408

Supervisor: Rhonda Crandall (540-***-****)

Entered account related data related to patients from mini sheets. Collected and verified

medical and insurance information of patients. Scan insurance cards, Fema and Patient’s ID and revise registration forms.

October 2011 Scheduler

-April 2013 Medical Imaging of Fredericksburg, 1201 Sam Perry Blvd., Fred., VA

Supervisor: Phyllis Dorsey (540-***-****)

Responsible for scheduling outpatient diagnostic procedures in accordance with department specifications. Courteously and professionally interview patients while never compromising the patient's privacy or dignity. Obtain benefit coverage and accurately enter information into the system. Identify accurately insurances that need authorization and advise caller if authorization is needed for the study.

Clear knowledge and understanding of Sorian System, SCI, Laborworkx, Novius and Pen-Rad as well as certain Communicates effectively with all radiology team members, other associates and patients in a manner that promotes team work and customer service excellence. Obtains CPT codes from physician offices as necessary for completing the insurance verification process.

December 2006 Realestate Agent

-Present Keller Williams, 302 Westwood Office Park, Fredericksburg, VA 22401

Supervisor: Mark Geslock (540-***-****)

March 2006 Team Leader, Centralized Scheduling, Patient Access

-November 2010 MediCorp Health System, 2300 Fall Hill Avenue, Fredericksburg, VA 22401

Supervisor: Michelle Williams (540-***-****)

Responsible for facilitating the day to day operations of the Centralized Scheduling process, including patient scheduling for assigned outpatient diagnostic procedures, pre-registration and insurance verification. Implemented process for schedulers to check Ormis data base for patient’s phone numbers to get pre-registered; develop script for co-pays and deductibles; and troubleshoot any problems with co-workers co-pay sheet. This position is demonstrating a commitment of quality customer service to patients, co-workers, physicians, and the community.

December 2003 Senior Registrar, Patient Access

-March 2006 MediCorp Health System, 1001 Sam Perry Blvd., Fredericksburg, VA 22401

Supervisor: Tamara Robinson (540) ***-****

This position is accountable for completing the registration process for outpatients, inpatients and

emergency department patients; trained co-workers on how to pre-register patients; transferred stats at the

end of shift on how many patients were pre-registered; and mentored other co-workers to become Senior


March 2002 Shift Supervisor

-September 2002 Movie Gallery, 4131 Plank Road, Fredericksburg, VA 22407

Supervisor: Judy Chicele (540) ***-****

Supervised shift employees. Provided prompt, accurate and friendly service to customers; scanned

customer movies and handled payment transactions; balanced transactions at the beginning and end of

each shift; and assisted customers and other associates in a professional manner.

September 2002 Registrar (Emergency Room)

-December 2003 MediCorp Health System, 1001 Sam Perry Blvd., Fredericksburg, VA 22401

Supervisor: Tamara Robinson (540) ***-****

Entered account related data related to patients from mini sheets. Collected and verified medical and insurance information of patients. Scan insurance card and revise registration forms.

February 1999 Item Processing Operator

-December 2003 Union Bankshares Corporation, 211 N. Main St., Bowling Green, VA 22427

Supervisor: Jim Sanford (888) ***-**** ext. 250

Keyed and balanced transactions in on-line image environment, work with Novell Network and troubleshoot problems, work with IBM AS/400 system, by backing up system, processing work daily on sorter and PC based computer system and sorting statement cycles.

June 1990 Reimbursement Technician

-January 1999 Rappahannock Area Community Services Board

2217 Princess Anne St., Fredericksburg, VA 22401

Supervisor: Jan Longman (540) ***-****

Entered account related data from service tickets and other source documents, operated medical computer based information system, provided knowledge in data entry techniques, common bookkeeping.


Strayer College, Fredericksburg, VA from October 1992 to April 1994.

Major: Information Systems Management (Unix, Pascal, Cobalt and Basic Programming)

Received: Associate of Arts Degree in Computer Science

Moseley Realestate Course, Fredericksburg, VA from June 2005 to July 2005

Major: Realestate Studies

Received: Realestate License (December 2006)

Kee Business College, Richmond, VA from October 1988 to October 1989.

Major: Business Computer Administration

Graduated: 1989 – Received: Diploma in Business Computer Administration

Caroline High School, Milford, VA -- Graduated 1988

Received: Diploma


*WordPerfect 9 * Microsoft Outlook

*Microsoft Word *Windows 95 Program

*Internet Program *Microsoft Office 2000

*Typing Speed (55 wpm) *Unix

asic Cobol, *Pascal *Cobolt

*Basic Programming *Database Management

*MRIS Database (Realestate) *Supervisory/Team Building

*Effective Communication *Invision &

*Lotus 1,2,3


Outstanding Performance Awards Realesate License, 2006

Employee of the Month, 2002

Perfect Attendance Award, 2004

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