John Corcoran MCSE + Internet, CCNA, JNCIA, VCP-*.5

*** ***** **** ******, ***** Park IL 60181-2870

630-***-****

acx3oh@r.postjobfree.com

SUMMARY OF ACHIEVEMENTS

Over the last several years I have maintained, restructured, scaled out and upgraded an expanding multisite corporate network of 200 users from simple break/fix to vendor product and support review to contract negotiations, basic procurement needs and software auditing. I am an energetic, self-motivated, highly adaptive individual achieving certification as MCSE + Internet, VCP 5.5, CCNA, JNCIA and A+ professional. I am an experienced and committed team player, with strong people skills plus a proactive attitude in problem solving and conflict resolution.

PROFESSIONAL EXPERIENCE

Equilibrium IT Solutions Inc Chicago, Illinois

Systems Engineer March 2016 – Oct 2016

Assisted clients with day-to-day issues, crisis’s and project implementations.

Managed multiple client online O365 and Exchange services including ediscovery requests.

Implemented a Veeam Endpoint backup project for individual computers groups across a multiple client sites.

Implemented an Aerohive Hive Manager NG wifi solution for an educational institute and remediated the wifi network for a multistate client.

Completed wifi heat map scans and created a wifi implementation plan for a Multi-level site.

Applied ‘best practice assessments’ for multiple clients including patching, Anti virus updates and more.

Implemented a company wide operating system upgrade from Windows 7 to Windows 10

Larry Roesch Automotive Group Bensenville/Elmhurst, Illinois

IT Manager April 2006 – March 2016

Supported and maintain a campus wired and wireless network and telecommunications infrastructure with satellite locations using point to point wireless and leased lines.

Reviewed, managed and coordinated projects to implement business objectives such as:

Consolidated the corporate group structure by closing multiple locations and de-centralizing the administrative, wholesale and call center operations and re-provisioning all the business entities within the new group.

Established 3 new dealership franchises within the corporate group.

Peer reviewed multiple Data Management Systems including cost assessments and ROI with the end result of managing the conversion, installation and end user training for 2 new systems.

Upgraded the Wi-Fi infrastructure to a cloud managed system monitoring customer onsite traffic patterns.

Proactively assessed the various vendor solutions and resources in use, streamlining process’s and controlling costs, for example;

I changed Telecom providers resulting in a 55% monthly savings.

Identified unused resources within the data management systems achieving a 30% monthly savings.

Re-negotiated the Parts Catalogue database systems gaining a 60% reduction in operations costs.

Re-organized the cabling at datacenter and secondary locations by color coding and reconfigured all switches and routers to reflect the changes and completed network documentation.

Upgraded and maintained the network from Windows 2000 AD to 2003 AD and recently to a Microsoft 2012 AD environment.

Virtualized the datacenter using VMWare v6.01 and upgraded implemented a new backup strategy using Veeam Backup and Replication v9.

Harlem Furniture Lombard, Illinois

Help Desk\Technical Support April 2003 – April 2006

Administrated and maintained a Windows network and varied phones systems for the Corporate Office, Distribution Warehouse and 15 store locations (Telrad, Nortel, Cisco, Artisoft Televantage and Spectralink IP)

Assisted in upgrading the network to Windows 2000 and Oracle clients from version 7 to 8.

Supervised and assisted a team installing Wi-Fi video advertising in all stores.

Assisted in the network infrastructure of 2 new stores, the remodeling of 2 more and the network expansion and new phone system installation for a warehousing and call center facility.

Created the Corporate Sales Report containing hourly, daily weekly, month to date and year to date analysis using tables, graphs, and embedding, linking and basic formulae.

GE-Zurich Hoffman Estates, Illinois

Help Desk/Technical Support Representative June 2001- April 2003

Remote 2nd and 3rd Level technical support to ‘home users’ and small businesses.

Research and Development team member, researching software and hardware issues and creating trouble-shooting forms to resolve customer calls more efficiently.

Trained and qualified as a GE-Zurich 3rd Level technician for support of desktops/laptops/printers and PDA’s.

Hollywood Casino Aurora, Illinois

Supervisor January 1999 – June 2001

Managed a team of 8 to 10 people.

Prepared timely documentation for company records (i.e. Marketing and Human Resources).

Coached and mentored trainees in groups and one on one discussions with ‘hands on’ demonstrations.

Trained experienced staff on the finer points of operating gaming tables and customer relations.

Gaming security team member (card count team), evaluating business risk to the casino.

Royal Caribbean International Miami, Florida

Dealer February 1997- June 1998

Dealer/Supervisor responsible for training new dice dealers.

Shore-side liaison and ‘Safety Team’ member, responsible for customer welfare and safety

KEY SKILLS

Networking Telecommunications Software Management

Project Management Data Management Systems Management

EDUCATION

Leeds University, Leeds, West Yorkshire, England 1978 - 1983

Bachelors of Science Honors Degree in Biophysics.

College of Dupage, Glen Ellyn, Illinois Summer Quarter 1998

MS Office 97, Dos 6.22, Windows 3.11, Structure and Logical Programming.

Knowledge Alliance, Oak Brook, Illinois November 1999 - November 2000

Microsoft Systems Certified Engineer and MCP+I.

Cisco Networking Academy, Glen Ellyn, Illinois January – June 2002

Cabling, Routers, Switches, DUN, RAS, ISDN, Frame-Relay, IPX, TCP/IP.

Additional Training

Veeam Availability suite v9

Comptia A+ Certified PC Technician and Convergence+.

CCNA Voice and Security.

VMware VCloud director

TECHNICAL SKILLS

Languages: HTML and Cascading Style Sheets, DOS 6.22

Operating Systems: Windows 3.11 to Windows 10, Windows NT to 2012, and MAC OS X

Utilities/Tools/Packages: MS Office 2016 and Office 365, Veritas Backup, Whatsup Gold v14, Terminal Services, Live Action v1.6, Labtech RSM, Connectwise, Fortigate UTM, Veeam Backup v9.

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