Support Help Desk

Samuel Denis

**** ****** ***

Brooklyn New York, 11224

Cell phone 646-***-****

*********@*****.***

Objective: To obtain a position in Networking Technology

Education: T.C.I. College of Technology – April 2011

Associates Degree of Computer Science in Networking Technology

Skills:

SQL Servers installing, and configuring database management system, storage management, performance backup and recovery and security management.

Installing, and configuring managing and designing a network infrastructure that use a Windows Server 2003, 08, 12, Network Operating system, troubleshoot network problems by using Windows troubleshooting tools and utilities, DHCP, DNS, LAN/WAN, and command utilities.

Installing hardware, software for PC. Assemble PC, Server, Routers, Switches, Active Directory, Hyper-v, Cisco,

Configuring and maintains Microsoft Windows Server Environment, Mac OSX, messaging, database, file and printer, proxy server, firewall, Internet, remote access, and client computer management.

PC Support Technician work on site closely with user, and keeping good records. Customers service call for ongoing PC maintenance. Teaching Customers, Users, how to do maintenance.

Able provides telephone or online support, Phone chat sessions, or remote control of the user’s computer.

Experience with Windows XP, VISITA, 7, 8, 10, Outlook.

Experience with Remedy Ticketing.

Work Experience

DCI Technology Solutions, LLC – 45 Columbia Road Branchburg, NJ 08876 4/16 – 5/16

Help Desk Tech Support – Freelance

Troubleshooting and resolution of desktop hardware and software issues

Hardware and software installs along with move, add and change activities.

Tracking and providing tech support using remedy system

Accurate and timely completion of all projects and break/fix items.

Help BNY Mellon and its customers have most reliable, nimble and cost effective solutions in the financial services market place

Strong people skills and a knack for problem solving and ability to assure users community is provided with swift resolutions to their technical needs.

Ion Computer Systems – Hauppauge, NY 11788 8/15 – 9/15

PC support – Freelance

PC remover into a new building

Set up PC and Networking

Specifications for the size and configuration of hardware components, such as cases, power supplies, and motherboards

Internet service and telecommunications provider

CGATLANTIC – Mineola, NY, 8/12 – 10/13

Help Desk/Tech Support

Providing PC and client/server tech support for small to medium businesses.

Experience diagnosing, troubleshooting and resolving client issues with hardware maintenances, installations and upgrade

Working in Datacenter, maintenances. Rack, backups, building Server.

Migration Window XP, VISTA, Windows 7

Call Center, Providing onsite PC Support

Contact this candidate