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Customer Service Manager

Location:
Lagos, Nigeria
Posted:
January 03, 2017

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NWACHUKWU, BLESSING CHIDINMA

* ********* ****** *****-******

OGBA. LAGOS STATE

08080172973, 08064395146

acx3kn@r.postjobfree.com

PERSONAL DATA

DATE OF BIRTH: 7th JUNE, 1990

STATE OF ORIGIN: EBONYI

SEX: FEMALE

MARITAL STATUS: SINGLE

CAREER OBJECTIVE

Attaining organizational goals, a disciplined and goal driven team member committed to rendering top quality services in a challenging and focus driven work environment.

EDUCATIONAL QUALIFICATIONS WITH DATES

National Youth Service Corps 2013

B.sc Biochemistry 2007-2012

University of Port Harcourt, Choba, Rivers State

Senior Secondary Certificate Examination 2001-2007

Immanuel International School. Abuloma, Port Harcourt

First School Leaving Certificate 1995-2000

Coker Memorial Primary School, Ifako-Ijaiye, Lagos.

WORK EXPERIENCE

Biddel Oil and Gas Limited. (Mar. 2016 till date)

Position Held: Customer Relations Manager

Responsibilities: Attend to enquires and resolution of complaints, manage

the sales agents, ensure proper data capture of new clients, recruitment

and training of new staff, ensure excellent customer service.

First City Monument Bank PLC. (May 2014 – Mar. 2016 )

Position Held : Meeter Greeter/Customer Service Support

Responsibilities: Attend to enquiries regarding the Bank's products and services, cross -sell the bank's products and services, unboarding of customers on the bank's alternate channels, meet and greet customers entering the bank, Enrol customers for BVN.

Dazey Suites and Lounge, Choba. Rivers State. (Jan. - Aug. 2013)

Position held: FRONT DESK SUPERVISOR

Responsibilities: Attend to Customers’ needs and supervision of daily activities.

Taking day to day records of the company’s cashbook to ensure accountability.

Responsible for training of new staff.

NEIMETH INT’L PHARM. PLC. Oregun, Lagos State. (July - Dec 2010)

Position held: Industrial Trainee

Responsibilities: Take part in all production activities in the manufacturing plant, assist in assay of products in Quality Control laboratory and in packaging of finished products.

COMPUTER SKILLS

Proficiency in Microsoft packages (Word, Excel and Power point), Banking Operations Applications (Finacle and Infopool) and Statistical Package for Social Sciences (SPSS).

PERSONAL SKILLS

Excellent communication and interpersonal skills.

Ability to learn fast and apply new information quickly.

Ability to work independently in a highly dynamic environment with minimum supervision.

Analytical and problem solving skill.

HOBBIES / INTEREST

Meeting and attending to people, Solving Puzzles, Teaching, Adventuring.

REFEREES

Available on Request.



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