Customer Service Manager
Resume:
NWACHUKWU, BLESSING CHIDINMA
* ********* ****** *****-******
OGBA. LAGOS STATE
******************@*****.***
PERSONAL DATA
DATE OF BIRTH: 7th JUNE, 1990
STATE OF ORIGIN: EBONYI
SEX: FEMALE
MARITAL STATUS: SINGLE
CAREER OBJECTIVE
Attaining organizational goals, a disciplined and goal driven team member committed to rendering top quality services in a challenging and focus driven work environment.
EDUCATIONAL QUALIFICATIONS WITH DATES
National Youth Service Corps 2013
B.sc Biochemistry 2007-2012
University of Port Harcourt, Choba, Rivers State
Senior Secondary Certificate Examination 2001-2007
Immanuel International School. Abuloma, Port Harcourt
First School Leaving Certificate 1995-2000
Coker Memorial Primary School, Ifako-Ijaiye, Lagos.
WORK EXPERIENCE
Biddel Oil and Gas Limited. (Mar. 2016 till date)
Position Held: Customer Relations Manager
Responsibilities: Attend to enquires and resolution of complaints, manage
the sales agents, ensure proper data capture of new clients, recruitment
and training of new staff, ensure excellent customer service.
First City Monument Bank PLC. (May 2014 – Mar. 2016 )
Position Held : Meeter Greeter/Customer Service Support
Responsibilities: Attend to enquiries regarding the Bank's products and services, cross -sell the bank's products and services, unboarding of customers on the bank's alternate channels, meet and greet customers entering the bank, Enrol customers for BVN.
Dazey Suites and Lounge, Choba. Rivers State. (Jan. - Aug. 2013)
Position held: FRONT DESK SUPERVISOR
Responsibilities: Attend to Customers’ needs and supervision of daily activities.
Taking day to day records of the company’s cashbook to ensure accountability.
Responsible for training of new staff.
NEIMETH INT’L PHARM. PLC. Oregun, Lagos State. (July - Dec 2010)
Position held: Industrial Trainee
Responsibilities: Take part in all production activities in the manufacturing plant, assist in assay of products in Quality Control laboratory and in packaging of finished products.
COMPUTER SKILLS
Proficiency in Microsoft packages (Word, Excel and Power point), Banking Operations Applications (Finacle and Infopool) and Statistical Package for Social Sciences (SPSS).
PERSONAL SKILLS
Excellent communication and interpersonal skills.
Ability to learn fast and apply new information quickly.
Ability to work independently in a highly dynamic environment with minimum supervision.
Analytical and problem solving skill.
HOBBIES / INTEREST
Meeting and attending to people, Solving Puzzles, Teaching, Adventuring.
REFEREES
Available on Request.
Contact this candidate