Desktop Support Manager

REENA AMIN

********@*****.*** email 630-***-**** mobile

Professional possessing 10+ years expertise as an IT Consultant with a broad range of experience as a LAN Administrator. Providing high quality technical assistance and support related to networking and computer systems by responding to queries, run diagnostic programs, isolate problems, and determine and implement solutions. Highlights

● LAN Network Configuration ● HW Configuration

● System Maintenance ● SW Installation and Troubleshooting

● Manage Desktop Ticketing System ● Accounting and Inventory Management

Extensive Knowledge of Operating Systems for all versions of MS Windows and MS Office

Experienced in Accounting Packages including QuickBooks and Tally ERP versions 5.4, 6.3, 7.2 and 9.2 Employment

IT Manager March ’09 – December ’15

Suba Agro Trading & Engineering Co. Ltd. (Branches: Dar-es-Salaam, Mwanza, Mbeya and Mtwara) Arusha, Tanzania

Lead in set up for Windows LAN System with printer, server and workstations at Head Quarters in Arusha where there was no networking present previously

Computerized and programmed Accounting and Inventory with multiple branches of accounts and an inventory system from a manual method

Trained users on proper use of LAN and computerized workstations and accounting package

Routine maintenance on all Desktops and Laptops to prevent problems and regularly backup the server

Installed and advised on installation of upgrades to prevent malfunction

Authority to make IT decisions of Purchasing IT products and services

Liaison with IT Sub Contractors and internal stakeholders

Responsible for staffing IT Desktop support for Hardware and Software troubleshooting

Maintain multiple branch IT systems and audited inventory and accounts systems with the master system

Created the website for the company and launched it with a third party

Assisted marketing product development and production staff to design product labels and promotional materials for company products

IT Consultant October ’04 – February ’09

East African Seed (T) Ltd.

Arusha, Tanzania

Set up LAN System with server, workstations and network printers with regular maintainence

Desktop support to users for software troubleshooting

Training users on proper use of workstations

Liase with IT Sub contractors

Performed routine maintenance on server and workstations

Installed or advised on installation of upgrades to prevent malfunction Education

Institute for the Management of Information Systems (IMIS) University of Greenwich United Kingdom

Higher National Diploma January ’98 – June ’99

Ordinary National Diploma January ’97 – December ’97 Foundation Diploma July ’96 – December ’96

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