Customer Service Project

**-** ***** ****** ******, NY *****

ANJANIE A. BALRAM E-mail: *************@*******.***

Mobile: 917-***-****

PROFESSIONAL EXPERIENCE

September 2016 - Present Business Analyst/Project Coordinator (Contract)

Moody’s Corporation, New York, NY

Engage business team to gather business requirements to ensure alignment with Moody’s “3rd Party Cyber Risk Assessment” initiative

Create and modify project plan as needed and facilitate and coordinate the requirement gathering meetings with business Subject Matter Experts (SMEs)

Analyze business team requirements and communicate them by constructing data and process models

Partner with Information Security and Business Continuity/Disaster Recovery teams to develop Standard Operating Procedure (SOP)

Liaise between business and technical personnel to ensure a mutual understanding of processes and applications

Assist with research for Moody’s 3rd Party Cyber Risk vendor onsite assessment reports and maintain the business document repository and upload all the deliverables from vendors

September 2015 - August 2016 Project Coordinator (Contract)

The Blackstone Group, New York, NY

Planned, developed and managed test scenarios and test cases for high level system upgrade and reported weekly status of completed vs remaining test scenarios to ensure team and business unit users were completing tasks by planned dates

Acted as UAT (User Acceptance Testing) owner and successfully coordinated several rounds of UAT within team and multiple lines of business

Conducted project kick-off meetings, facilitated communications, ensured coordination and cooperation among team members for successful upgrade

Created and maintained project documentation and business procedures for auditing and compliance purposes

Successfully fostered cooperative working relationships with all levels of management while managing team needs and expectations by meeting timelines

April 2015 - August 2015 IT Project Coordinator (Contract)

NYU Langone Medical Center, New York, NY

Managed and facilitated weekly web conferences for CTO, captured and distributed meeting minutes and effectively followed up on high risk action items

Coordinated, tracked and followed up with vendors for the development of new projects for PMO

Played a key role in directing project discussions and implementation among senior management

Developed surveys for organizational change management for employee review and development and developed a reference document as a training aid for new coordinators

July 2013 - April 2015 Project Coordinator - Client Services NKD Industrial Inc., Queens, NY

Managed multiple work streams and maintained frequent contact with clients, vendors and contractors to quickly identify and solve problems

Developed scopes and schedules for assigned projects, ensured project is delivered within scope, on time and on budget and maintained accurate files and documentation

Prepared and updated project status reports for clients, processed invoices and maintained files for financials

Resolved billing and invoice problems and coordinated approval of all accounts payable invoices

Coordinated, tracked and managed the daily activities of contractors in regards to projects

Managed customer relations by providing exceptional customer service to keep clients informed on estimates, project completion or any other issues

January 2008 - July 2009 Licensing/Registration Assistant and Process Consultant (Contract)

Goldman Sachs, Jersey City, NJ

Assisted with the processing of new registrations and coordinated with employees for in-person participation at training sessions and managed weekly orientation sessions for new hires and managers

Managed the implementation for identity verification as part of ongoing security efforts and communicated verification process globally to managers, employees and consultants

SKILLS

Microsoft Office (Outlook, Word, Project, Visio, PowerPoint, Excel), SharePoint, Meeting Minutes, Sage 50 (Peachtree), Project Coordination, Project Planning, Client Relations, Relationship Management

EDUCATION

Long Island University - Brooklyn Campus

MBA - Management, May 2013

York College (CUNY) Queens, NY

Bachelors of Science - Business Administration

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