Office Quality Assurance

kaitlyn a licia

*** **** ***. #* ******, CO ***** • C ELL 720-***-****

LINKEDIN w ww.linkedin.com/in/k aitlynalicia • E -MAIL k *******.******@*****.*** EXPERIENCE C rosspoint Lakewood,CO

Digital Content Coordinator

(October 2016- Present)

S erving Crosspoint, a commercial production company, as the Digital Content

Quality Assurance and Delivery Coordinator. Ensuring commercial materials meet broadcast technical specifications and are delivered to playout stations

across US regions. Working with traffic and account executives to confirm successful production and delivery. Assisting in house editors in Premier and

Avid file organizing, rendering, final QC and export of materials. NBCUniversal Centennial, CO- D ry Creek,

Master Control Operator

(June 2016- Present)

R esponsible for various pods of NBC and Telemundo owned and operated Domestic spoke stations as well as and COZI stations which includes monitoring broadcast transmission from our HUB network operating center in Centennial, CO., confirming successful content delivery, manually rolling commercial breaks and live news broadcasts, verifying traffic scheduling, updating airing times and QCing off-air video quality are all top priority daily processes.

NBC Universal Centennial, CO- D ry Creek,

Media Asset Coordinator

(January 2016- June 2016)

Oversaw the shortform commercial, promotional and paid programming assets for NBC and Telemundo affiliate stations and International NBCUniversal distributed networks. Maintained media assets in organizational databases and seeing through file delivery from distributor upload to playout. Daily processes included checking files for quality playout which meet spec requirements, communicating closely with distributors, post production companies, domestic and international networks and traffic to confirm all necessary assets are in their needed states. Worked closely with our media encode techs, DMO engineers and master control center to ensure all needed files were received in time for air. Also acting as an on-call point of escalation and intermediary to ensure customer satisfaction between NBC/Telemundo and clients.

TradeHelm Inc., HighTower HelpDesk, Buenos Aires, Argentina

(June 2015- December 2015)

Acted as the cultural advisor and member of the HelpDesk Team for HighTower, an advisor-owned financial services company with multiple US offices with a satellite office in Buenos Aires. Provided phone, connectivity and email support to identify technical problems on computers, fax/printers, and multi-platform mobile devices for members of the HighTower Financial Advisors network. Troubleshooting and resolving problem to full functionality for exchange, MS Office, Adobe software and cloud based document sharing.

NBC Universal, L os Angeles- W ilshire Office,

International Operations Coordinator,

(March 2014- January 23rd, 2015)

Oversaw the day to day operational aspect of broadcasting needs for topical and evergreen E! and Style networks programming airing in Australia, New Zealand, SE Asian, Russian, Middle East and European territories. Worked closely with in-house and foreign Compliance and Master Control to ensure all technical aspects were met including correctly dubbed and subtitled language assets broadcasting with accompanying shows, to meet closed captioning and compliance regulations. Managed billing for vendors, created English language subtitles, and quality control checks for show break times performed daily.

SKILLS L evel 3 written and verbal Spanish proficiency- Mac and PC proficient- Extensive MS Office Suite experience- Familiarity with FinalCut Pro- Experience with file transferring processes- FTP/ Portal file delivery-Processing information on SAP/SNAP- Citrix- Landmark- Mediator- Snell- Daisy System and EDE Consoles.

EDUCATION B achelor of Arts, A rt History, C alifornia State University, Los Angeles. 2011

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