Customer Service Technical Support

BARRY FORTE

*****.*********@*****.*** 832-***-**** (MOBILE) HOUSTON TX.

CUSTOMER SERVICE PROFESSIONAL/TECHNICAL SUPPORT SPECIALIST

Experienced customer service professional seeking an opportunity to utilize my proven customer service, critical thinking, and problem solving skills, to make a positive contribution to an organization.

PROFESSIONAL EXPERIENCE

VENTURA INFORMATION SYSTEMS HOUSTON TX

Help Desk Specialist January 2015-Present

Responsible for help desk calls. Administration and maintenance of virtual desktops and servers as well as remote site networks. Administered work order ticketing (TractIt) site cabling and site documentation.

VETERAN EVALUATION SERVICE HOUSTON, TX Network Administrator June 2009- January 2015

Responsible for assisting with help desk calls. Administration and maintenance of phone system and fax server. Administered work order ticketing (TractIt) site cabling, security access system and overseeing contracted vendors and site documentation.

DATAVOX HOUSTON, TX

Senior Project Manager/Customer Service Manager January 2004-November 2008

Manager of customer service call center. Responsible for overseeing phone installation teams, administrative training and database training. Assigned and Monitored work flow. Resolved disputes, trouble and dispatched reported emergencies, assigned and tracked technician work load daily, scheduled on call technicians, provided support to customers as well as technicians, performed remote administration to customer sites, Generated customer work request and reports for call analysis, as well as responsible for improving internal procedures

AVS HOUSTON, TX

Service Manager January 2001 – December 2003

Supervisor of customer service call center. Responsible for dispatching emergencies and text daily, overseeing inventory and customer database planning, resolving customer disputes and providing technical support.

DATAVOX HOUSTON, TX

Remote Administrative Manager March 1996- January 2001Manager of remote operations, responsible for handling customer emergencies, technical support, changing customer database remotely and resolving customer issues.

EDUCATION & TRAINING

Rockwell ACD systems Voice and Data, Altigen phone system, Fax Core Server, Trackit, Toshiba certified, Avaya certified, Iwatsu certified, Adix certified, Panasonic certified, Comdial certified, key voice certified.

DEVRY TECHNICAL INSITUTE WOODBRIDGE NEW BRUNSWICK, NJ

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