Customer Service Quality Control

HECTOR MACHADO

**** ********

Tampa, FL *****

Email: ******@*******.***

OBJECTIVE

Advance to key position with an established company significantly contributing to growth, expansion and enhanced productivity, constantly exceeding goals.

EDUCATION

Bachelor of Science in Industrial Technical Engineering, Focus on Machines and Tools, CD Francisco Gonzalez Guinan, Valencia, Venezuela

Three years study towards MBA, University of Carabobo, Carabobo, Venezuela

EMPLOYMENT

Comtech TCS Command & Control Technologies, Tampa, FL – Jul ’08 – Present

Manufacturing Production Technician - Products & Systems - VSAT ( Military-Satcom )

VSATs are communications satellites that transmit data for internet access, VoIP or video. Build, test, calibrate, repair and deploy telecommunication satellites and subcomponents. Troubleshoot failing systems. Reload Operating System and flash memory upgrades to bring hardware and software into compliance with military specifications. Utilize Windows 7 computers with Microsoft Excel and proprietary tracking programs to organize and monitor project progress. Escalate critical errors to Project Lead. Provide recommendations on the best solution. Train military contractors on satellite deployment procedures, including assembly, support and configuration, including latitude and longitude parameters and network IP addressing.

Analysis of system performance, diagnosis of component or system faults and corrective maintenance of VSAT system and components. Perform installation of new VSAT systems.

1. Diagnose & Troubleshoot VSAT system symptoms and information with computer software and test equipment TEST KU, KA, X-BAN IN THE SAT SIM

1. Interpret data from digital or analog menus in assessment of parameters, settings and symptoms.

2. Install new VSAT equipment and upgrade components or systems on vessels or buildings.

3. Test, locate and restore service by interpreting service orders, circuit diagrams and troubleshooting.

4. Modify computer / system software settings and parameters.

Zhone, Clearwater FL – May ’08 to Jul ‘08

Electronics Tester - Electronics Manufacturing

Using test fixture methodology, tested modems, routers and computer motherboards. Supported repair team by delivering testing results on time according to the project schedule.

Honeywell Aerospace – Sarasota, FL – Jul ’06 – Jan ‘08

Electronic Test Technician - Aerospace Manufacturing

Built, tested and calibrated aerospace switches. Implemented Quality Control procedures. Performed troubleshooting of failing systems. Ensured that hardware and software complied with customer’s technical specifications. Was responsible for escalating critical errors to project lead. Provided recommendations on best path for correction. The position was a full time contract position through Manpower.

HEALTHCARE EXPERIENCE

Baxter Healthcare Corporation, Largo, FL - Apr ‘04 – Jan ‘06

Electronics Test Technician – Medical Engineering

Tested and repaired medical subassemblies including Baxter’s plasma separator using test fixture methodology. Utilized multi-tester, DPM, calipers, stopwatches and micrometers to perform accurate testing, maintenance and repairs and troubleshooting. Verified that product met performance standards. Ensured that product certification and accompanying certification paperwork was accurate. Escalated critical errors to Project Lead.

Acquired knowledge of regulatory requirements for the supported products. Communicated with other departments using medical terminology.

Jabil Circuit, St. Petersburg, FL - Jun ‘00 – Mar ‘04

Machine Operator, Tester, Electronic Assembler, Quality Control Inspector

Built and tested computer components. Calibrated the machine, inspected for accurate placement of components and verified that product did not contain defects. Utilized scanners to verify component accuracy. With experience, I was promoted to more skilled positions within the company, including Quality Control Inspector.

SKILLS

CERTIFICATION

J-STD-001 Certified IPC Specialist, including Wires and Terminals, Through Hole Technology, Surface Mount Technology and Inspection), expires May 2013.

Customer service (phone, in person, email)

Critical thinking and organizational skills including Six Sigma methodology

Multitasking and delegation

Working independently and on a team.

Computer skills - Windows 7, Windows XP, MS Office (Word, Excel, Power Point).

Interest in CBET certification

Bilingual (Spanish and English)

Read and interpret blueprints and electronic schematics

Experienced in soldering and Printed Circuit Board (PCB) support

Experience using computer-based tracking systems

Experience in the industry-accepted procedures, tools and materials to repair and maintain electronics

REFERENCES AVAILABLE UPON REQUEST

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