DIANCA WILEY

*** ******* **** ****

Atlanta, Ga. 30331

678-***-**** acx394@r.postjobfree.com

Customer Service, Motivational, Engaging, Build Rapport, Quickly Energetic, Quality Performance, High achiever & Committed to professional excellence

Interpersonal/ Communications Skills

•Communicate well with diverse cultures and personalities.

•Easily resolve customers’ inquires and complaints with tact, patience and sensitivity.

•Trained new employees on company policies and procedures.

•Easily handled cash amounts of over to 7,000; efficient and effective cash operator

Administrative Support & Programs

Experience in most facets of office clerical duties, as

- File maintenance - Receptionist - Copying - Mailing - MS Word -Excel - Power Point - Outlook - Typing - Scheduling - Computers - Email - Matrix - Citrix – Lexus Nexus

EDUCATION

Degree Graduate

Westwood College Bachelor’s

Atlanta, Georgia. 2008

Yes

Strayer University Master’s

Marietta, Georgia. 2013

Yes

EXPERIENCE

Ackerman Security Norcross, Georgia 9/2012-current

Sales Order Processor

•Timely and accurate processing of contracts via mobile Sales Mgmt and Access Sales Sys.

•Audit contracts submitted to ensure documents are correct and complaint by company practices/promotions

•Review and validate prior to distribution, month end related reports for Resi Sales/Service, Commercial and Accounting

•Other mgmt reports and reconciliations for financial reporting purposes

•Account maintenance as requested by Service Techs

•Continuous improvement and special projects as requested

•Train new employees on policies and procedures

•Accounting- view invoices, close out invoices, adjust payments apply credits and refunds.

Call Center Agent

•Receives and resolves subscriber inquires, generate cancellation forms, assist in reducing attrition, capture new, conversion and takeover leads, schedule repair service, resolve billing questions and process credits, lend limited technical support to customers on operating their alarm control.

•Work closely with Supervisor on input and tracking National Account data changes and updates. Respond to alarm activity and communication with the police department. Process new contracts through the database.

•Respond to alarm activity, dispatch police and communicate with multiple technicians regarding existing accounts

•Handle inbound phone calls generated through internet leads

•Perform outbound calls to people who have filled out lead generation forms and requested a phone call

•Qualify inbound and outbound leads of product interest before warm transferring to closing team

•Utilize the telemarketing platform to increase daily contact rate

•Consistently reach and or exceed monthly goals & company objectives

•Continuous improvement: seek, identify, and implement new & improved ways of doing the job, to serve our customers better, create greater operating efficiencies & add value to our company.

Precision Financial Group (Cable) Atlanta, Georgia 5/2011 - 9/2012

Work Flow Coordinator, Dispatcher, Call Center Agent

•Communicate with technicians, map out, pull and distribute work orders

•Process payments, emailing, faxing, payroll, removing equipment, data entry, disconnect cable, set appointments, & multiple phone lines

•Download files to the the dialer, buffer the files to be downloaded, adding and removing new employees in and out of the system.

•Lime Taqueria Smyrna, Georgia 11/2007 - 1/2012

Server/Bartender

Highly qualified for large parties and banquet events, handles large amounts of cash

Makotek (Cable) Atlanta, Georgia 4/2010 - 6/2011

Dispatcher

•Communicate with over 30 Technicians through radio, monitor GPS activity, & pull and assign work orders

•Disconnect cable in system & remove equipment

•Data entry, answering phones, greet guest, scheduling, emailing, copying, faxing and open and close office

•Inputting new employees in the system

Dekalb DA’s office Decatur, Georgia 1/2008 - 12/2008

Admin/Intern

Assist Attorney’s & Investigators with cases, interviews, subpoenas’, line-ups, answer phones, copying, preparing the calendar for court, & drafting letters and emails.

Please reply to: acx394@r.postjobfree.com or 678-***-****

Professional references provided upon request.

References

Keith Blander, Investigator DeKalb District Attorney’s Office

556 N. McDonough Street, Decatur, Georgia.30030

Relationship: Supervisor Work 404-***-**** Cell 404-***-**** acx394@r.postjobfree.com

Chris Harris

Atlanta, Georgia

Relationship: Former Supervisor 404-***-**** acx394@r.postjobfree.com

John Brooks Director of Criminal Justice

1100 Spring St. Atlanta, Georgia. 30309

Relationship: Instructor 404-***-****

acx394@r.postjobfree.com

Magnolia Mullen, Hair Stylist, Self-employed,

3751 Ida Drive, Columbus, Georgia. 31906 Relationship: Personal Friend 678-***-**** acx394@r.postjobfree.com

Tamika Miller-Cashier, Kroger,

2504 Dawn Drive, Decatur, Georgia. 30032 Relationship: Personal Friend 404-***-****

acx394@r.postjobfree.com

Elizabeth Ross- Wells Fargo/ Banker

4411 Roman Drive, Columbus, Georgia. 31907

Relationship: Personal Friend 706-***-****

acx394@r.postjobfree.com

Janice Scott, Police Assistant, APD

7880 Glade Bend, Fairburn, Georgia. 30213 Relationship: Personal Friend 404-***-**** acx394@r.postjobfree.com

Tangela Barrie DeKalb County Judge

245 Misty Brook Circle, Stone Mountain, Georgia. 30087 Relationship: Professional Acquaintance 404-***-****

acx394@r.postjobfree.com

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