IDA R. Hall

**** ** *** *** ***

Des Moines, Iowa 50315 5261

515-***-****

acx35m@r.postjobfree.com

Professional Profile:

A reliable customer service professional experienced in medical billing and insurance that enjoys the

challenge of providing excellent customer services that meet or exceed customer expectation. A

detail oriented, organized individual that is comfortable interacting with customers of diverse

backgrounds.

Professional Experience:

● Confers with staff, sponsors and organizing committees to plan, organize and coordinate

services or events, including transportation, catering, signage, displays, printing, and security

ensuring special needs requirements are met.

● Inspects event facilities to ensure conformity to customer requirements and monitors event

activities to ensure compliance with applicable laws, satisfaction of participants and clients.

● Resolves customer service or billing complaints by exchanging merchandise, refunding money

or adjusting bills ensuring proper documentation of interactions and transactions. Refers

unresolved issues to designated departments for further investigation.

● Reviews billing for accuracy, determines charges or services, collects deposits and payments

or arranges billing.

● Required to maintain updated and detailed documentation and files.

Professional History:

West Des Moines Human Resources

Clothing Closet

Fraternal Order of Eagles, #109

Event Coordinator (Volunteer)

Unity Point Health: Customer Service Agent

Olsten Staffing : Data Entry / Admin Asst

Education:

Collins High School General Education

Diploma

Collins, Iowa

National Career Readiness Certificate Bronze

Contact this candidate