Erin Lownes-Santos

Sunland, CA ***** acx352@r.postjobfree.com 818-***-****

Professional Goal

To obtain a position as a business professional to help further my experiences in business and to grow within the company.

Professional Experience

Cal Net Technology Group, Chatsworth, CA 2007 - 2016

Sr. Scheduler/Deployment Coordinator/Agreement Administrator

Managed and maintained schedules for 25 field engineers and their clients on a daily basis

Managed Service Boards, ensuring that service tickets were properly worked and closed

Produced weekly and monthly utilization reports

Set up new clients in the database Connect Wise

Scheduled engineer to engineer hand offs for clients

Managed and created Agreements for monthly billing

Created and managed projects for on boarding new clients

Worked with Sales, Engineers, Technology Manager and Lead Engineers to schedule welcome meetings for new clients

Kitchen maintenance and office supply ordering

Created and sent annual client surveys

Answered phones and covered for Receptionist while out sick or on vacation

Help create service ticket templates for ongoing services

Ordered new phones or replacement phones as needed for field personnel

Sylvia bartlett, Dilbeck Realty, Arcadia, CA 2006 - 2007

Administrative Assistant

Composed and distributed client mailings for marketing campaigns

Organized, tracked and filed all incoming and outgoing documents

Answered phones and maintained client contact lists

Altadena Chamber of Commerce, Altadena, CA 2005-2007

Office Manager

Data Entry into Quicken & ACT

Accounts Receivables processing

Answered phones professionally and politely

Prepared Agenda for the Board of Directors and General Meetings

Finalized meeting minutes

Project Manager and Event Coordinator for annual activities and special events

Education

Sawyer Business College

Legal Secretary

Technical Skills

Windows, Word, Excel, Connect Wise Database, Outlook

Type 60 wpm

References

Luca Jacobellis, President Cal Net Technology Group

acx352@r.postjobfree.com

818-***-**** ext. 112

Jim Meseke, Director of Technical Field Engineers (retired), Cal Net Technology Group

acx352@r.postjobfree.com

818-***-****

Contact this candidate