Objective

Masood Jaffery

**** ******* *****.

Simi Valley, CA. 93063

805-***-****

323-***-****

acx303@r.postjobfree.com

Computer Support Specialist with experience easing users’ concerns by providing effective hardware/software and network services.

Summary

Eighteen years of professional experience in hardware and software installation, troubleshooting and resolving technical problems, configuring and upgrading hardware/software systems, servicing network equipment and providing overall user support to their satisfaction. Active Directory to manage day-to-day activities such as profile adds/deletes and password resets.

Professional

Experience

October 2013 – December 2016 Insight Global

Technical Analysis Sr. Associate

Provide overall support to Dell. For Dignity Health

Work in Northridge Hospital Medical Center,

And California Hospital Medical Center,

Responsible for identifying and refreshing computers that have reached their lease maturity date.

Clinical device support for doctors, nurses, and hospital staff.

Support and test the installation of new medical interface for the hospital (CERNER).

Configure and install wall mounts and Howard Carts in clinical and patient areas.

Provide level three support in a knowledgeable manner through daily interaction with hospital staff.

Patch, verify, and cable manage ports and cables in IDF closets.

Work with Remote Desktop Applications and Uninterruptable Power Supply’s.

Windows XP and Window 7 Deployment Refresh Dell PC's Windows XP operating system,

Dell PC’s Image, transfer of user files and settings with Windows Easy Transfer,

Remove old desktops. Install new desktops. Rename PC. Install net new PC.

Remove and Added Desktops in Domain.

Responsibilities included verifying network connectivity, and cable maintenance.

Image Clinical Workstations.

Provided support to customers at the desk side, remotely via Dameware

HIT TESTING for Northridge Hospital, St. Bernardine Hospital, Community Hospital, California Hospital.

GO-LIVE for Northridge Hospital and California Hospital.

Go-Live Ticketing System HP Application Lifecycle Management QC.

Decommission IDF Closet

April 2013 – September 2013 Apex Systems

Desktop Support

Provide overall support to Dell. For Cedars Sinai Medical Center

Windows 7 Deployment Migrating Dell PC’s Windows 7 operating system,

Dell PC’s Image, transfer of user files and settings with Windows Easy Transfer,

Remove old desktops and printers. Install new desktops, printers and scanners.

Remove and Added Desktops in Domain.

Responsibilities included verifying network connectivity, and cable maintenance.

Image Clinical Workstations.

Back up user data using Microsoft Easy Transfer and manually.

October 2012 – March 2013 & May 2009 –August 2010 Global Resources, Ltd Smart Source Inc.

Lead Computer Technician – Part Time

Provided overall support to Chase bank’s branch offices.

Installed computer hardware: HP PC’s. Networking equipment, desktops, and printers.

March 2012 – September 2012 Intratek Computer Inc. Huntington Beach, CA

Desktop Support Analyst

Provided overall support to Los Angeles County, Fire Department offices.

Utilized Active Directory to manage day-to-day activities such as profile adds/deletes and password resets. Installed, configured, troubleshot desktop systems, workstations updates hardware, and installed printers. Migrating PC’s and Laptops in the Windows 7 operating system, deployment of Windows 7.

March 2011 – March 2012 Independent Contract- Part time for:

GreenBerrySolution

RF Drive Tester/Network Consultant.

Pari Angel All Occasions

Update Web Site.

August 2010 – March 2011 Intratek Computer Inc. Huntington Beach, CA

Field Technician / Desktop Support / Remote Helpdesk

Delivered overall support to Los Angeles County, Department of Children and Family offices.

Removed old computer and installed new computer. Checked software is working. Established quality assurance standard for all hardware and software tested applications worked properly.

Assisted users on how to use the system, reset passwords, and add software applications.

Utilized Active Directory Web Administration Tool, VMWare View Manager 4.0 (Administrator) Global desktop and Pool View, Service Management System (SMS) Incident Management (IM) Ticketing Process, HP Open View Service Center Client, and CTI OS Agent Desktop User for Cisco Unified ICM/CC Enterprise and Hosted.

April 1994 – March 2009 Financial Systems Support Inc. North Hollywood, CA

Lead Computer Specialist / Technician / Field Engineer

Provided overall support to major bank’s branch offices First National Bank, First Republic Bank, Orange County Bank, Glendale Bank, California Federal Bank, Downey Savings and More.

Installed computer hardware/software at client’s site included: Dell PC’s, IBM PC’s, COMPAQ PC’s, and HP PC’s, Windows XP, networking equipment, desktops, laptops, and printers.

Repaired and replaced different hardware at bank’s branch offices including printers, network cards and PC peripherals.

Setup a prototype lab to analyze and troubleshoot problems with different hardware/software configurations.

Established a quality assurance standard for all hardware and software to be tested before deploying at user site. Have experience imaging computers using Norton Ghost.

Installed Windows XP and Bank Applications Software’s. Ensured all Local Area Network connectivity and configurations are up to date and working as designed. . Monitored users’ calls and responded to their needs in an effective manner to satisfy their requirements. Changed toners, replaced batteries in UPSs, and installed peripherals.

Provided user training in different hardware and software utilization.

Visited banks’ branch offices to ensure all systems are working as designed

Installed Server configuration, troubleshot and maintenance, added/deleted users’ account, DNS, DHCP, and Active Directory. Symantec Ghost 8.0 or similar software to create image CD and boot diskettes. General knowledge of TCP/IP and patch panels.

Education

San Jacinto College Houston, TX - Computer Science - 68 Credits

Comptia : A+ Certified Professional IT Technician

MCSE class completed.

Citizen : United State of America

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