Collection specialist

Sondra J. Horton

*** ******* ******** *********, ** 30252

Phone 404-***-**** E-mail: **********@*****.***

Core Competencies

•Senior accounts receivable professional with over 20 years of extensive expertise in the area of Credit and Collections.

•Highly motivated, efficient and effective communicator with experience as a supervisor, team leader, trainer, instructor encompassing key values of integrity, honesty, teamwork, growth and results-orientation.

•Respected team leader with excellent interpersonal, communication, negotiation, organization, and problem-solving skills.

•Correlated and handled simultaneous projects while successfully meeting deadlines.

•Ability to interact professionally and convincingly with all staff and representatives of outside agencies.

•Quality Business to Business collection experience.

Experience

Genuine Parts Company - Duluth, GA August 2005 – September 2015

Collection Specialist –Special Handling Department

•Account Manager for $39M in National & Government Accounts Receivables.

•Manage customer service and collection efforts of 200-250 accounts effectively in order to reduce DSO, increase current day balances and reduce bad debt levels as required by the company.

•Secure payment for assigned delinquent accounts by locating and notifying customers, establishing repayment schedules through contacts with customers by telephone, field personnel, or other means.

•Prepare uncollectible balances for collections and attorney referral.

•Work aging reports 30-60-90 and over balances until resolved.

•Provide professional and prompt customer service to all internal and external customers.

•Collection and maintenance of multi-million dollar clients across the country such as Midas, Monroe Muffler and AT&T.

Automobile Acceptance Corporation - Riverdale, GA June 2004 – December 2004

Account Manager

•Responsible for the collection of $4M in “High-Risk” automobile loans.

•Contract research and interaction with attorneys required in managing legal portfolios.

•Assess terms and conditions of loans when necessary.

•Extensive skip tracing using such tools as the Internet, credit bureau reporting agencies and customer files.

Intercontinental Hotel Group - Atlanta. GA March 2001 – June 2004

Legal Credit Supervisor

•Supervised and trained credit analysts.

•Managed multi-million dollar portfolio for terminated and legal related hotels.

•Determine pre-petition and post-petition accounts for proof of claims in bankruptcy cases.

•Review contract terms and assess financial damages for the purpose of releasing hotels from their contracts.

•Identified billing errors and unbilled revenue.

•Researched contractual terms and conditions for billing and payment terms.

Education

Monmouth University West Long Branch, NJ

Bachelor of Arts – Criminal Justice/Political Science August 1990

Technical Skills

Proficient in Microsoft office, Microsoft Word, Excel, PowerPoint, PeopleSoft, Oracle, Cats, JDE, MC2, Dunn & Bradstreet, Lotus and JD Edwards.

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