Customer Service Technician

DARRELL LAWSON

***** ****** *** ***. **, Coachella, Ca 92236 C: 760-***-**** *******@*****.***

Detail-oriented Customer Service Technician adept at building positive and lasting customer relationships. Pinpoints underlying issues and resolves complex problems in a timely and professional manner. Patient and empathetic Technician with extensive background in conflict resolution and customer care. Desires a customer service role.

Installation and repair specialist

Customer service-oriented

Computer-literate

Self-motivated

Calibration specialist

Skilled with ladders and scaffolds

Hand and power tools

Familiar with Punchdown tools, RJ45/RJ11 Cat5,

Cat6, Grounding equipment, Tools for Aiming and

Cross polling, Ethernet Cables and Coaxial Cables

Strong and agile

Team player

Power supplies

Soldering skills

Multi-tasking

Great technical abilities

Able to troubleshoot issues with existing equipment Customer Service Technician, 04/2015 to Current

Outsource – San Jose, Ca.

Monitored control system software and stored software in secure locations. Notified supervisor immediately about equipment problems and breakdowns. Installed, repaired and tested systems electrical and electronic systems. Collaborated with the IT department with any networking issues such as printing and data access. Installed and maintained databases on the company's server. Familiar with Punchdown tools, RJ45/RJ11 Cat5, Cat6, Grounding equipment, Tools for Aiming and Cross polling, Ethernet Cables and Coaxial Cables

Cable Technician, 03/2013 to 04/2015

Nth Connect – San Jose, Ca.

Responsibilities included installing, maintaining, and repairing residential cable television and internet services. Inspecting cable lines, laying ground cable, repairing poles and towers and driving work vehicles to scheduled jobs. Inspected Installation sites to determine best line placement. Drilled holes when needed as well as ran lines. Activated new installation on site. Gave customers brief tutorials on their new equipment. Tested lines and signals using meters and tools. Exhibited Excellent customer responsiveness and received high remarks. Successfully completed intensive technician training course provided by the company! Technician, 01/2003 to Current

All Day Cable – San Francisco, Ca.

Programmed and troubleshot devices following installation. Calibrated and monitored devices following installation. Installed cable support systems and prepared workstation outlets. Entered manholes to cut lines for installations.

Installed electrical conduit and wiring for power, controls and lighting. Tested, troubleshot and calibrated equipment in the shop and in the field. Familiar with Punchdown tools, Cat5, Cat6

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Associate of Applied Science: Business Management, Texas A&M University - Texas

EDUCATION

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