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Customer Service Manager

Anoka, Minnesota, United States
January 01, 2017

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Dianne Aamoth

PO Box ***

Anoka, MN *****

Cell: 406-***-****

•Results driven leader; focusing on customer service and administrative support. Achieved world class results through problem solving, process improvement, and team development

•Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies.

Areas of Expertise

Customer Service

Office Management

Executive Support

Team Management


Medical Terminology

Event Management

Word Processing

Bookkeeping/General accounting

System Proficiencies

Microsoft Office Suite



Lotus/ Lotus Notes


Amazing Charts

Quickbook Pro


Professional Experience

Reynold’s Market – Sidney, MT

11/2013 to 07/2016

Floral Department Manager, 11/13 to present

Hired into management position to facilitate new store opening; created a foundation for continued growth based on mix of quality product, value and customer service.

Selected Contributions:

•Achieved a positive 10% increase in 2015

•Managed department inventory levels for décor, supplies and perishable items

•Trained and mentored new employees within the department to sustain focus on customer service

•Prepared team schedule to ensure staffing needs were met for special occasions

Best Western Hotel- Sidney, Mt

02/2012 to 11/2013

Front Desk Attendant, 02/12 to 11/13

Hired to deliver first-rate service and foster positive relationships with guests.

Selected Contributions:

•Registered guests, greeted all visitors, logged requests and issued room keys

•Processed guest payments for room charges and hotel services

•Foster strong working relationships with all hotel departments

Center for Women’s Health/ Dr. Trevino’s Office – Sidney, MT

03/2005 to 08/2014

Administrative Assistant, 03/05 to 08/14

Provided administrative support for staff doctors. Coordinated appointments, maintained database and ensured the delivery of first-class service to patients.

Selected Contributions:

•Proactively communicated with doctor team to ensure necessary files and information was accessible for their appointments.

•Completed data entry for following patient’s visit to update files

•Maintained appointments, including scheduling of appointments for five outreach doctors utilizing facility.

•Greeted patients, responded to phone inquiries, performed billing and coding

Dianne Aamoth

14940 Waco St

Ramsey, MN 55303

Cell: 406-***-****

Country Floral/ Garden Center – Sidney, MT

04/2001 to 07/2008

Assistant Manager, 04/01 to 07/08

Seasonal position from April to July. Oversaw daily functions of garden center including customer service, inventory management, and other retail operations.

Selected Contributions:

•Visually displayed merchandise to entice customers and drive sales

•Managed inventory levels on perishable and non-perishable merchandise.

•Entrusted with maintaining deposits and supervision of team in manager’s absence.

Sidney Millwork Company – Sidney, MT

10/1991 to 10/2001

Receptionist, 10/91 to 10/01

Responsibilities included receiving and distributing messages from telephone/email as appropriate, taking clear messages and passing these promptly to the appropriate member of the team using judgment of urgency.

Selected Contributions:

•Partnered with SMC accountant to complete month end reports and recap for management

•Managed job costing of materials for all jobs

•Completed payroll management.


University of North Dakota

Associates Degree, Finance


Carol-Miller Weaver; Manager, Center for Women's Health/ Dr. Trevino's Office

Phone: 303-***-**** (H)

Bryce Baker; Manager, Best Western Golden Prairie Inn and Suites

Phone: 406-***-**** (W) or 1-800-***-****.

Judy Reid; Co-worker, Center for Women's Health/ Dr. Trevino's Office

Phone: 406-***-**** (C), 406-***-**** (H)

Margo Collins: Employee, Reynold's Market

Phone: 406-***-**** (C)

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