Manager Microsoft Office

Khudsiya Gazala K

Mob No: 056*******

Email: *********@*****.***

Profile

An Associate, with 1 year and 3 months of experience in IT industry on Application support in IT

Infrastructure Services.

Extensive problem solving skills with solid understanding of business needs.

Excellent communication, interpersonal, intuitive, technical, and leadership skills.

Excellent ability to articulate well with clients and adapt to changing environments.

Self-starter, good analytical problem solving capabilities and strong emphasis on quality.

Had received appreciation mails from clients.

Work Experience

Cognizant Technology Solutions

Duration: November 18, 2014 to February 12, 2016.

1 year and 3 months of experience in ITIS domain. From the inception of the Projects, I am responsible

for job monitoring of various applications in HealthNet and hence taking necessary actions by creating

tickets, trying to solve by our end or informing the application team at the earliest. By the end of every

shift we take a complete report of the jobs and its error which are then sent to the client on daily basis.

Specialization / Exposure:

Designation Senior System Executive

Operating System Microsoft Windows, Unix,Linux

Programming Languages C,C++, Basics of JAVA

Tools HP Command center, Bluezone session manager, Service now, Informatica, Putty,

Domain Expertise Health Care (Medical Insurance)

Certifications

CERTIFICATION TYPE

ITIL V3 Certified Internal

Six Sigma Yellow Belt Certified Internal

Process space Certified Internal

Oracle certified professional, java SE6

External

programmer

Education

Post-Graduation

M.Tech in Embedded System Technology, SRM University, Chennai. CGPA 7.8

Graduation

B.E in Electronics and Communication Engineering, Anna University, Chennai, CGPA-7.6

HSC - State Board, St. Ursulas Anglo Indian Higher Secondary School, Chennai. Marks

74%

SSLC - Anglo Indian, St. Williams Anglo Indian High School, Chennai. Marks 73%

Project Experience

Domain ITIS/Job Monitoring

Networking, Hardware, Software, Desktop applications

Technologies

Duration November 18,2014 to February 12,2016

Brief description of the project:

On day to day basis we monitor the jobs in all the applications of HealthNet. It is a multitasking project

where we handle 6 applications at a time. It involves coordinating with application team as well as onsite

team for the proper resolution within SLA. Error/Failed jobs are notified within a short time and thus

making it possible to resolve it as soon as possible .Criticality of every application is of high importance.

Role: Senior System Executive.

Key responsibilities:

Document, maintain & upgrade the jobs for every application on day to day schedule.

Strong understanding of Windows operating systems and applications in a domain environment,

including Windows XP, Windows 7, Windows 8 and Microsoft Office suites.

Quick learner and excellent team player having the ability to meet tight deadlines and can work

under pressure.

Raise the tickets in the ticketing tool and assign it to the respective resolver group. Ensure the

SLA adherence of the tickets.

Responsible for maintaining and updating the jobs via automated methods.

Working with job troubleshooting and to re-run it.

Peripherals setup & support such as printers, scanners, etc.

Personal Details

Name Khudsiya Gazala K

Date of Birth 30/06/1991

Nationality Indian

Marital Status Married

Languages known English, Hindi, Tamil

Iqama Number 242*******

Date of Expiry 07/09/1446

Passport Number P06040912

Date of Expiry 06/06/2026

DECLARATION

I hereby declare that the above-mentioned information is true to the best of my knowledge.

Place: Chennai Khudsiya Gazala K

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