Customer Service Technical Support

Kenneth Lloyd Abalos

Contact Info

Address :Unit 411 ENCM Bldg, mascardo street corner pasong tamo brgy,

Santa Cruz Makati City

Mobile No. : 091********

Email : ******************@*****.***

Educational Background

Course : High School Graduate

Institute/University : Santiago City National High School

Employment History

Company Name : Teleperformance/Telephilippines

Position Title : Sprint/Boost Mobile Care/Technical Support/CAG Analyst

Position Level : 5 Year and 11 Months

Specialization : Customer Service/CAG Analyst

Industry : Call Center / IT-Enabled Services / BPO

Duration : Sept 10, 2010 To Aug 6, 2016

Monthly Salary : 20,000 Php

Work Description:

Summary: Call monitoring, responsible for providing analysis for site daily scores. Source of datas and files needed by the client and providing opportunities for the supervisors who don’t meet their monthly target. Idetifying agent Behavior on the call and giving out coaching opportunities to their supervisors.

(Customer Service/Technical Support Agent/Customer Advocay Analyst)

Computer Skills

Microsoft Excel : Proficient

Microsoft Word : Proficient

Power Point :Average

Languages

(Proficiency: 0=Poor - 10=Excellent)

Language

Spoken

Written

English

7

7

References Available upon request:

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