RON MEHL

**** ***** ******* ****

Liberty Township, Ohio 45011-2305

513-***-****

acx2re@r.postjobfree.com

EXECUTIVE SUMMARY

Information Technology Professional with over 20 year’s critical leadership experience encompassing operations, sales support, and manufacturing. Focus on technology as a business tool to stimulate productivity, efficiency, and continuity with systems recognized for reliability, connectivity, and accessibility. Building strong relationships with internal and external customers, from hourly staff to C-Level executives. Adept at organizing projects, detail documentation, delivering tasks on time, within budget, on-target. Pride myself with taking a consultative approach to each task assessing needs, developing value added solutions, and ensuring a solid R.O.I. Extremely customer service oriented and a dedicated employee.

AREAS OF MANAGEMENT EXPERTISE

Technical Writing

Training/Staffing

Information Systems Manager

Customer Service/Help Desk

Implementation Planning

Departmental Budgeting

Systems Performance Evaluation

Corporate Instructor

Sales Presentations

Project Management

Disaster Recovery Planning

AREAS OF TECHNICAL EXPERTISE

MS Windows

MS Exchange

MS OFFICE Suite

MS Excel

MS PowerPoint

MS Project

Web Design

MS SQL Server

SQL Database Analysis

Oracle RDBMS

Accounting GL, A/P, AR, Purchasing

Altiris Help Desk

Made2Manage ERP

Electronic Data Interchange

Unix

MAC OS X

ADP Payroll

Report Writers (various)

Voice Mail (various)

Phone Switches (various)

Makino MAS-A5 Cell Mgt

WORK EXPERIENCE

Technical Writer 2015 - 2016

Adecco USA, Inc.; 175 Broad Hollow Road; Melville, NY 11747

Fifth Third Bank; 5001 Kingsley Drive 1MOB; Cincinnati, OH 45227

Responsible for technical writing as assigned

* Conducted Side-by-Side Interviews with Subject Matter Experts (SME)

* Followed standard uniform style guides

* Edited and created written policies and procedures for Consumer Lending procedures

Systems Support Engineer and Corporate Instructor 2012 - 2015

Downtime Reduction, Inc.; 6818 Grey Wolf Drive; Maineville, OH 45039

Makino; 7680 Innovation Drive; Mason, OH 45040

Responsible for managing customer training as assigned

* Developed and managed customer training for the MAS-A5 software product line

* Enhanced and expanded the course curriculum adding advanced training

* Configured and setup custom customer MAS-A5 host server systems

* Maintained and enhanced departmental documentation and procedures

Consultant, Sales Support, Help Desk Support, Desktop Support 2006 - 2011

Intralink, Inc.; 7182 Liberty Centre Dr.; West Chester, OH 45069

Great Oaks; 3254 East Kemper Road; Cincinnati, OH 45241

Responsible for supporting clients as assigned

* Provided Help Desk Support and Desktop Support for over 5,000 workstations

* Project manager for implementation and distribution of 1,600 student laptops

* Detail documentation of assigned facilities and Help Desk solutions

* Created sales proposals for client projects

Systems Manager, System Administrator, Consultant 2006

Smartcom Technologies LLC; 5493 Union Centre Drive; West Chester, OH 45069

Responsible for managing the Information Systems Department

* Setup, installed, and implemented client systems.

* Developed disaster plan for client

Information Systems Manager 2005 - 2006

Envirotest Systems, Inc.; 2180 Pinnacle Parkway; Twinsburg, OH 44087

Responsible for managing the Information Systems Department

* Coordinated the mainframe program changes with corporate, requested by client.

* Retrieved and formatted SQL data analysis for management and Ohio EPA.

* Routine remote facility inspections of system operations.

* Supervised five support personnel

Information Technology Project Manager 2003 - 2004

Color Resolution International, Inc., 575 Quality Blvd., Fairfield, Ohio 45014

Responsible for managing the Information Systems Department

* Conducted weekly implementation status meetings with department leaders

* Developed and conducted end-user training

* Interviewed customers to determine technological solutions to improve quality of service

* Wrote ad hoc programs for Made2Manage using the Made2Manage (R+R) Report Writer.

* Coordinated the progressive facility move of telephone and data; maintaining operations in both plants simultaneously

* Supervised two subcontract support personnel

Training: Various Made2Manage courses including GL, A/R, A/P, Multi-Site, Sales Order Entry, Purchasing,

Senior ERP Consultant 2002 - 2003

Intralink, Inc.; 7182 Liberty Centre Dr.; West Chester, Ohio 45011

Responsible for coordinating the implementation of Manufacturing (ERP) Enterprise Resource Planning application

* Reviewed and compared legacy ERP system with the new ERP application

* Developed and conducted end-user training

* Prepared written documentation detailing departmental procedures

* Wrote ad hoc programs for Made2Manage using the Made2Manage (R+R) Report Writer.

* Worked in Order Entry, Production Control, Shipping & Receiving, and Accounting departments to better familiarize with the business procedures.

Information Systems Manager, System Administrator 1990 - 2002

General Tool Company, Inc.; 101 Landy Lane, Cincinnati, Ohio 45215

Responsible for managing the Information Systems Department

* Supervised a Systems Engineer and a Help Desk technician.

* Evaluated and recommended corporate hardware & software products

* Reduced department monthly expenses by 21% within the first year

* Wrote ad hoc programs for Made2Manage, ADP Report Writer, and using Arpeggio Report Writer.

* Maintained hardware and software up time of 99%

Training: ADP Payroll Training, ADP Report Writer Training, Extensive Made2Manage Training, Microsoft Project Training, Microsoft SQL Server, HTML.

Awards and Honors: Received Made2Manage Award of Excellence 1998, Made2Manage Customer Advisory Board 1992- 1995, Cincinnati Bell Customer Advisory Board 2000 – 2001.

System Support Analyst, Regional Unix Marketing Consultant 1985 - 1990

Unisys Corporation, 4445 Lake Forest Drive, Cincinnati, Ohio 45242

Responsible for supporting the Unix based and Micro Computer products in the 14 state Central Region

* Developed new accounts and expanded existing accounts by providing pre-sales support services to the sales force

* Assisted the sales force in qualifying prospects, performing needs analysis, and researching hardware & software solutions

* Assisted the sales force in securing new business by preparing and presenting demonstrations and presentations

* Prepared sales proposals

* Analyzed the performance of existing systems for the purpose of recommending equipment upgrades

* Trained customers and internal personnel on hardware & software products

* Answered questions and solved problems for customers, sales representatives, and internal personnel

* Performed software benchmarks for customers

Training: Ally, Oracle I & II, Unix Update, Novell Netware, Effective Marketing Skills, X Windows, Ethernet & uucp Communications

Support Programmer, Sr. Support Programmer, Sr. Support Specialist, and Software Support Group Leader 1979 - 1985

Reynolds & Reynolds, 800 Germantown Street, Dayton, Ohio 45402 1979 - 1980

* Maintained corporate proprietary accounting and service software

Training: R+R Technical Support Training, Unix Operating System, C Programming, Effective Program Testing, Xerox Interpersonal Managing Skills

EDUCATION:

University of Cincinnati 2006-2007

Courses include: Web Site Design I & II

Miami University, Oxford, Ohio 45056 1992

Courses include: Technical Writing, Management.

Wright State University, Dayton, Ohio 1980 - 1983

Courses include: Fortran I and II, Quantitative Business Analysis, Micro Economics, Macro Economics

Associate of Applied Science (Systems Analysis); Miami University, Oxford, Ohio 45056 1979

Honors: Miami University Deans List 1978

AFFLIIATIONS AND ACTIVITIES:

Affiliations:

Nexus United Church of Christ (Treasurer, Financial Secretary, Covenant Council, Webmaster),

Volunteer Faith Community United Methodist Church – Stepping Forward;

Faith Alliance Liaison,

Job Search Focus Group – Hyde Park United Methodist Church,

Cincinnati Bell Customer Advisory Board 2000-2001,

Made2Manage Customer Advisory Board 1992- 1995,

Made2Manage Ohio, Kentucky, Indiana Local users Group (founder),

American Production & Inventory Control Society,

Association for System Management,

Unisys Local Unix Users Group (founder)

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