Manager Management
Resume:
Jeremy M. Caverley
**** ******* ******, ***. *, Chillicothe, OH 45601
********@****.***
Customer Ambassador/Senior Implementations Consultant: August 2015 – June 2016
ComResource 1159 Dublin RD, Columbus, OH 43215
Contractor at PNC Bank
Recruiter: Richard Ha 614-***-****
Assisted in updating procedural documentation for data file transfer processes (EFX) for the IBM Sterling File Gateway.
Liaison between sales, implementations and the client to assist workflow of testing and/or new file transfer banking requests; monitoring contact for first production files and escalation contact between departments and clients.
Provided end user customer training.
Familiar with Banking/Treasury Management products: ACH NACHA, Wire, Lockbox, Pinacle Web, BAI2, ARP, EDI X12 828
HTTP, HTTPS, PGP, PGP/VPN, VPN
IBM Mainframe TSO, EFX, IBM Sterling File Gateway
Data Quality Analyst March 2014 – June 2015
McGraw Hill Education, Data Administration/Transportation 860 Taylor Station Road, Blacklick, OH 43004
Supervisor: Cathy Turkoglu, 614-***-****
Responsible for supporting/maintaining item attributes within the Oracle EBS/PDH 10/11 databases by processing daily/weekly/monthly SQL queries for MHE Business Units and customers.
Ran data loaders to correct issues.
Sent query results to management.
Testing project work research and analysis assisting management & IT to develop solutions and implement.
Reviewed department policy and procedures to improve efficiencies and data integrity and identified new methods and technology to enhance current processes.
Associate Software Support Analyst August 2013 – March 2014
Kelly Services 860 Taylor Station Rd, Blacklick, OH 43004
Contractor at McGraw-Hill Education: Digital Technical Support Team
Recruiter: Stephanie Plotts, 614-***-****
Provided Technical support to external customers and sales representatives via telephone and email for K-12 educational product lines, logging into a call tracking database (Salesforce), as well as monitoring and updating open call tickets through resolution.
Provided support for all software groups through the use of established web-based help documents.
Interacted with lead and senior support analysts, to report issues and work towards resolutions.
Created/updated help documents for various product lines.
Operations Tech: Sept 2007 - Sept 2008
Apex Systems Inc., 495 S. Metro Place, Suite 160, Dublin, OH 43017
Contractor at Qwest Communications Voice Implementation Team-Provisioning
Recruiter: Hunter Young, 614-***-****
Implemented DACS cross-connects via Dr. Transport.
Used Remedy, CORE, INTAS, Cisco Configuration Manager, SONUS-NGS, for disconnect and installation provisioning orders.
Facilitated test/turn up (LLAC/LLAP/SABC) of the CSU/DSU with customers/vendors/contractors and other business class Qwest customers.
Worked disconnects by testing the circuit INTAS to see if it was “live” then removing echo-cancellers and cross-connects.
Tested/configured echo-cancelers in the DMS-250.
Configured channels in the SONUS-NGS & Cisco Configuration Manager.
Ported/verified 8xx numbers PuTTY.
Operations Specialist 3rd Class Petty Officer Jun 2004 - July 2007
US Coast Guard Communications Area Master Station Pacific (USCG CAMSPAC)
17000 Sir Francis Drake Blvd, Point Reyes Station, CA 94956
Chief Greene, 415-***-****
Handled search and rescue cases by dispatching 411/911 calls via HF, phone, air-to-ground, fax, and other Coast Guard equipment and assets. Responsible for weather messages being sent out properly.
Wrote technical writing manuals for Communications Area Master Station Pacific Operations Specialist Qualification.
Responsible for handling traffic flow via Network Operations Center (NOC) Database Administrator using Microsoft Exchange and Active Directory for message traffic Unclassified/Classified for the whole Pacific area.
Monitored secure chat rooms, Satellite Analog, Digital, RF, HF, Microwave equipment.
Cross-trained as Information Technology 3rd Watchstander at USCG CAMSPAC:
Windows Active Directory, IBM Mainframe TSO, CICS, ISPF, Veritas, Remedy
Education
Federal Virtual Training Environment-NICCS Interactive National Cybersecurity Workforce Framework Aug 2016- Present
Bachelor of Science in Communication Studies Aug 17 2013
Ohio University, 101 University Dr., Chillicothe, OH 45601
Communication Studies, Organizational Communications
Associate of Applied Business in Computer Science Technology June 09 2012
Ohio University,101 University Dr., Chillicothe, OH 45601
Business Management, Telecommunications, Computer Science, Communications
USCG Operations Specialist “A” School Jan 2005
US Coast Guard TRACEN Petaluma, CA
USCG Basic Training Aug 2004
US Coast Guard TRACEN Cape May Basic Training, Cape May, NJ
Certificates
Federal Virtual Training Environment-NICCS Interactive National Cybersecurity Workforce Framework:
Advanced PCAP Analysis and Signature Development (APA) - 1 Hour
Advanced Windows Scripting - 6 Hours
Analysis Pipeline - 6 Hours
CDM Module 1 : Overview - 2 Hours
CDM Module 2: Hardware Asset Management - 1 Hour
CDM Module 3: Software Asset Management - 1.5 Hours
CDM Module 4: Configuration Settings Management - .5 Hours
CDM Module 5: Vulnerability Management - .5 Hours
Cloud Computing Security - 1 Hour
CMaaS Overview - 0.5 Hours
Cisco CCENT Self-Study Prep - 13 hours
Demilitarized Zone (DMZ) with IDS/IPS - 9 Hours
DNSSEC Training Workshop - 2 Hours
LAN Security Using Switch Features - 2 Hours
Linux Operating System Security - 9 Hours
Introduction to Investigation of Digital Assets- 4 Hours
Introduction to Threat Hunting Teams - 1.5 hours
Introduction to Windows Scripting - 4 Hours
IPv6 Security Essentials Course - 5 Hours
Network Layer 1 & 2 Troubleshooting - 3 Hours
Root Cause Analysis - 1 hour
Radio Frequency Identification (RFID) Security - 1 Hour
Securing Infrastructure Devices - 1 Hour
Securing the Network Perimeter - 1 Hour
Security and DNS - 1 Hour
Wireless Network Security - 9 Hours
Lynda.com:
Supply Chain Management Fundamentals
Business Analysis Fundamentals
SQL Essential Training
Fundamentals of Document Retention and Data Management
LinkedIn Learning:
Become an IT Security Specialist
Become a Project Manager
Become a Programmer
Six Sigma Fundamentals
Lean Six Sigma Fundamentals
Cisco Certified Entry Networking Technician Essential Training
Foundations of Cybersecurity
Foundations of IT Security: Operation System Security
Foundations of IT Security: Network Security
Practical Cybersecurity
IT Security Fundamentals
Understand Secure Sockets Later
Cybersecurity with Cloud Computing
Computer Forensics Essential Training
Essentials of Cryptography and Network Security
Project Management Fundamentals
Microsoft Project 2016: Essential Training
Managing Project Schedules
Managing Project Teams
Managing Project Change
Managing Project Budgets
Managing Project Quality
Managing Project Procurement
Managing Project Stakeholders
Managing Project Risk
Managing Project Integration
Foundations of Programming: Fundamentals
Foundations of Programming: Object-Oriented Design
Programming Fundamentals in the Real World
Foundations of Programming: Databases
Up and Running with Git and GitHub
Foundations of Programming: Software Quality Assurance
Computer Security: Investigation and Response
Specialized Training
Technical Writing, Inventory Control, Microsoft Office, Apple/PC workstations
Awards, Honors, & Affiliations
U.S. Coast Guard Good Conduct Medal
U.S. Coast Guard Meritorious Team Commendation Medal with One Gold Star
U.S. Coast Guard Presidential Unit Citation CAMSPAC
U.S Coast Guard Humanitarian Service Medal with One Bronze Star
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