Customer Service Representative

S haron Perry C ell: 973-***-**** E mail:

****************@*****.***

SUMMARY OF QUALIFICATIONS:

Competent and reliable professional with thirty-one years of experience with Verizon, New Jersey Type 70 wpm Proficient in Microsoft Office Abled liaison between company, clients and customers Excellent communication skills Able to work in a multi-task environment

Education __

East Orange High School East Orange, New Jersey Diploma Professional Experience

PERSONAL PREFERENCE PROGRAM Elizabeth, New Jersey May 2013 - Present Care Giver (Part-time)

Assist client in task like hygiene, eating dressing, toileting ambulation

Prepare meals and snacks,

Assist in lite housekeeping chores and errands

Implement and support resident-care plans

NEW JERSEY TURNPIKE AUTHORITY W oodbridge, New Jersey October 2011 – June 2011

Toll Collector ( seasonal) May 2010 – September 2010 Responsibilities:

Collect tolls from motorist traveling on the New Jersey Turnpike

Receive money for tolls, gave change to customers when needed.

Balance cash and record money and tickets

MOWATT, INCORPORATED Hackensack, New Jersey March 2006 – August 2008 Office Cleaner

Responsibilities:

Cleaned Verizon Offices

Vacuumed office carpets

Emptied waste paper Baskets

MARVIN T. BRAKER ESQUIRE Union, New Jersey September 2002 – February 2006 Legal Assistant

Responsibilities:

Liaise between attorney office agencies and clients

Schedule attorney’s calendar with respect to court dates and client appointments

Greet and receive visitors

Organize, maintain and retrieved case files as and when required.

Type legal documents

Arrange for the delivery of legal paperwork

Answer phone calls, received messages.

VERIZON Newark, New Jersey December 1970 -December 2000 Service Representative

Responsibilities:

Served as the point of contact to Billing and Collections

Handled phone calls regarding: internet access, payment arrangements, disputes involving Federal Communications Commission.

Resolved discrepancies, billing inquire, and reimbursement for customers

Served as a salesperson for Verizon products

. Responsible for updating residence and business addresses

Trained new employees in data input and customer service procedures

Served as Acting First Line Manager

Played an active role in company meeting to insure quality improvements for customer services Cheryl Lutz

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