Lance Bowden

Mobile 347-***-**** • acx2o3@r.postjobfree.com

SYSTEM ANALYST

Desktop Administration / Onboarding Configuration

Skilled IT Professional with over 20 years of progressive experience in all phases of system analysis, quality assurance testing, account provisioning, local/wide area network implementation, procedural/technical documentation, project supervision, end-user support and training, desktop management, application support, testing, maintenance and modification.

CAREER HIGHLIGHTS & ACHIEVEMENTS

Proactively gathered project requirements from users to implement systems, while improving productivity and effectiveness of operations.

Managed 20 nationwide LAN administrators facilitating server patch maintenance and Microsoft updates.

Excellent communication and project management skills. Consistently completes projects on deadline.

Detail oriented, efficient self-starter adept at problem solving and handling multiple projects concurrently.

Team player, with great communication, negotiation and interpersonal skills.

Knowledgeable, in Active Directory and previously supported Exchange 2007 / 2010.

Supporting, Windows operating systems such as 7/10 and MS Office 0365 and experience with Mac OSX

Ticketing System, I’m currently working with Service Now. Previously used Remedy.

PROFESSIONAL EXPERIENCE

2014 – Present Sr.Desktop / System Support Admin, Sage Software, Lawrenceville, Ga / Midtown Atlanta, Ga

Support to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment.

This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (Desktops / Laptop and Printers) to ensure optimal workstation performance.

Troubleshooting problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, to meet SLA and provide end-user assistance where required.

Supporting the following Windows 7, Windows 10 and Product lines Dell, HP and Apple

in a corporate environment of over 600 users that include Sales, Support and Executives.

2000 - 2014 Technical Systems Analyst/Onboarding Access, Parsons Brinckerhoff, Inc., NY, NY; Lancaster, PA

Administered user accounts globally using Active Directory and provided desktop support.

Provided mission critical support for desktop and network users.

Provisioned user accounts and managed distribution lists, security groups and email installations.

Setup and supported Microsoft Lync access, Blackberry and Active Sync accounts.

Identified and resolved user concerns with specific applications and operating systems.

Documented troubleshooting procedures and performed software backups and upgrades.

Performed detailed analysis for critical system issues.

Generated requirements, implementation, training, testing and support documentation.

Joint Venture Projects

2007 Desktop/Network Support

Inter County Connector Project, State Highway Administration

Maryland Department of Transportation, Beltsville, Maryland

PROFESSIONAL EXPERIENCE (Continued)

Performed LAN administrative and desktop support for 140 end users; software installations supported: Bentley Project Wise; Lotus Notes/Domino; Windows 2003 Server, File print DNS (as required); Symantec AV server and Symantec Backup Exec.

Desktop Support Administrator / Active Directory and Messaging Support

New York, New York

Handled technical support for Blackberry and AD user accounts; managed WAN for 600+ local users on Windows XP / 7 environments; built workstations and configured new accounts.

2003 Triangle Transit Authority (TTA) Regional Rail Project

Durham, North Carolina

Provided network, security and desktop support for 70 civil engineers; installed Windows 2000 and Exchange Server 2000; performed daily backups and updates on Windows XP/2000 workstations and servers and MS Office Suite applications.

Desktop Support Administrator

New York, New York

Provided desktop support, security and maintenance for 115 executives and end users in Finance, Treasury, Imaging, and Auditing; installed, configured and repaired Windows 2000 workstations; maintained image testing and asset inventory; handled daily backups and updates on Windows operating systems (XP/2000/NT) and MS Office Suite (2000/ XP Professional); managed troubleshooting for Blackberry devices for mobile users.

EDUCATION Computer Service Technology/Networking, Briarcliff College (1999)

CERTIFICATION/TRAINING

Microsoft Technology Associate (MTA) (2016)

Dell Certified Desktops and Notebooks (2016)

ITIL v3 (2009)

A+ MCP, MCSA

New Horizons Training in:

Configuring, Managing and Troubleshooting Microsoft Exchange Server 2010

Implementing and Managing Microsoft Exchange Server 2003

Implementing, Managing & Maintaining a Windows Server 2008 Infrastructure

Managing and Maintaining a Microsoft® Windows Server 2008 Environment

Registered Microsoft OEM System Builder

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