Customer Service Representative

Steve C. Burris

**** *. *******, *******, ** ****7 – 312-***-**** – ******@***.***

Objective

To obtain a position with a company that offers the potential to learn and grow within the organization

Experience

Customer Care Representative II

AmerisourceBergen, Naperville, IL

April 2014 – Present

• Receives inbound calls from customers to place orders for medications and health related items.

• Processes claims and returns for materials missing or damaged. Manages all phone, fax, email and dropship requests.

• Assists customers with backorders and provide alternatives for items that have been discontinued.

Customer Service Representative II

Videojet Technologies, Wood Dale, IL

December 2000 – November 2013

• Received inbound calls from customers and processed purchase and credit card orders.

• Checked inventory and tracked shipments; troubleshot equipment via telephone and took ownership of the entire order fulfillment process.

• Dispatched technicians to fulfill service requests; processed and approved return material authorizations on exchange items.

Communications Specialist/Alpha Numeric Operator

Avon Products, Morton Grove, IL

May 1993 – June 2000

• Read and interpreted all correspondence received with purchase orders from representatives; Analyzed and solved problems independently.

• Calculated tax rates, commissions, and made any necessary adjustments as needed to representatives’ accounts; Communicated with representatives about any questions or adjustments they may have had.

• Adjusted and corrected all purchase orders and correspondence received with the purchase order through a CRT which displayed a visual image of the purchase order.

Education

Triton College, River Grove, IL - January 1988 – May 1990

Computer Skills

MS Office Word Excel Outlook 2010 Oracle SAP Salesforce

References

Available Upon Request

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