Data Analysis, Administrative Assistant

Keri Bias

acx2jo@r.postjobfree.com

PROFILE

• Creative, analytic problem-solver with keen analytical skills, and a customer-focused approach to challenges.

• Superb ability to build positive business relationships at all levels.

• Reputation for providing superior customer service through effective listening skills, and consistent follow-up.

• Proficient at conceptualizing, planning, and executing large-scale travel itineraries and events.

PROFESSIONAL EXPERIENCE

Vegas Hotel Escapes - Hospitality and Travel Services Nevada, 2012-present

• Organized and executed VIP travel itineraries; coordinated guest transportation requirements, recreational activities, and attended to all special needs and requests.

• Maintained extensive database of all contracted properties and travel services, as well as a database of all customer preferences and reviews.

• Resolved all customer conflicts, concerns, and complaints in a timely manner; provided excellent customer service to all guests.

US Army / Department of Defense (DoD) - Chinese-Mandarin Language Analyst Hawaii, 2010-2015

• Streamlined workflow processes and enhanced team communication/knowledge by creating needed working aids; organized data tracking information in central repository for easy consumption and pass-down.

• Quickly advanced from language transcription analyst to multidisciplinary project development lead, ensuring fi- delity and accuracy of all foreign language products.

• Merged and analyzed data from data repositories to construct high-level reports. Provided State Department offi- cials with timely, pertinent intelligence on myriad project sets. Reports were briefed to policymakers within the State Department, which may influence foreign policy.

• Directly interacted with customers regarding specific project tasks. Enhanced data analysis and enriched overall office reporting to meet customer criteria. Cultivated a firm understanding of client-to-customer engagement.

• Prepared and delivered insightful analysis briefings to DoD Senior Leadership; commended on depth and breadth of knowledge, as well as presence and communication skills.

• Attended 1500+ hours of National Cryptologic School data analysis courses; passed on knowledge to all office members; trained analysts to more efficiently and effectively execute assigned projects.

• Promoted to Deputy Lead Reporter within 4 months of joining the team due to ability to quickly and accurately analyze and edit the content of reports on a variety of topics.

• Placed in military leadership roles due to maturity and presence, including administrative, team, and class lead.

• Maintained team of 10 soldiers attending the Defense Language Institute. All soldiers achieved Army/DoD stand- ard scores on the Defense Language Proficiency Test (DLPT).

EDUCATION

• American Military University, Master of Arts in National Security Studies (anticipated) 2017

• University of Hawaii, Bachelor of Arts in Chinese 2016

• 1500+ hours of National Cryptologic School Data Analysis Courses 2010-2015

• Defense Language Institute, Associate of Arts in Mandarin Chinese 2012

• Signals Intelligence Cryptologic Linguist Course 2012

• Purdue University, Bachelor of Arts in Psychology, Minor in Religious Studies 2009

• 6 years of annual training on: Equal Opportunity, Sexual Harassment and Assault Prevention, Basic Emergency Response, First Line Supervision, Safety and Operational Risk Management, Cyber Security and Information Pro- tection, and Personally Identifiable Information Protection

REFERENCES:

• Upon request.

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