Guy E. Richardson

St. Augustine, FL 902-***-**** // 904-***-****

CAREER OBJECTIVE:

To continue and advance career in the IT field to include Network Administration, Application Support and Quality Assurance Testing.

HIGHLIGHTS OF QUALIFICATIONS:

Five years’ experience performing Network Administrator duties: WAN connectivity Active Directory Email servers MS SQL Servers Backup SAN servers Server re-builds User accounts & policies Application distribution Antivirus OS upgrades

Six years’ experience in Application Support and QA Testing duties: Incident recovery Ticket management Root cause analysis Application deployments SLA management Test pack creation Application testing Script creation Version control WORK EXPERIENCE:

Four Seasons Landscape Design - Prince Edward Island, Canada July 2009 – Present Owner / Landscape Designer

Job Description:

Build business clientele through grass-root activities, social media marketing and web tools to reach into the US and Canada. The “client” is primarily the landscape contractor, home builders and paver distributors. Meet with clients to discuss project scope either locally or remotely using Skype conference calls. For remote projects, the client provides photos and measurements. Projects include softscape, hardscape, pools, decks and pergolas with special features using file, water and mixed materials. Project management and communication is paramount to maintain clientele. Product formats: 2D / 3D design images,pdf and movies of real-time walkthrough of landscape. Environment Tool

Realtime Landscaping Architect, Sketchup 8, Chief Architect Designer Suite, MS Office Suite, Open Office Suite, CAD, Dropbox, W2k3 server, Trend Micro AV, Remote Access: Team Viewer, Skype Earthform - Prince Edward Island, Canada May 2013 – October 2014 Sr. Designer

Job Description:

Management of network services, tablets and phones. Configure email and remote field access. Create 2D / 3D designs with animations including softscape, hardscape, pools, decks and pergolas. Design 3D building models and park developments. Perform consultations and design presentations for residential and commercial clients. Project management from start of design to end of construction. Environment Tools

Realtime Landscaping Architect, Sketchup 8, Chief Architect Designer Suite,Open Office Suite, MS Excel, CAD, Dropbox, W2k3 server, Trend Micro AV, Backup Exec, Remote Access: Team Viewer, DameWare CGI Group - Prince Edward Island, Canada July 2007 – May 2013 IT Analyst

Job Description:

Application Support: Provide day-to-day support of customized business application of integral services for global banking, lottery and ISP clients within UNIX, Linux and Window virtual server environments. These include incident recovery services, ticket management and prioritization, problem management, root cause analysis and post-incident analysis. Plan and execute deployments of customized applications within the SDLC development, UAT and live servers. Create scripts for monitoring and reporting of server resources. Create and deploy virtual server

Quality Assurance: Design, create and run test packs for new development of customized applications within the SDLC for global banking, lottery clients. Monitor JIRA tickets ready for retesting requirements. Environment Tools:

HP Quality Center, HP Quality Test Pro, MS Project Plan, JIRA, MS Excel, MS Office, Java, Java Script, Perl, SED, AWK, PL/SQL, SQL Navigator, Toad, Oracle, PuTTY, Windows, Linux, UNIX, VMware ESX Department of Education - Prince Edward Island, Canada August 2003 - June 2006 WAN Administrator March 2001 - August 2002

Job Description:

Perform network operations in a WAN environment to include network design and analysis, backups with disaster recovery, and maintenance of over 200 Netware and Window servers with Cisco router connectivity. Network services provided to more than 26,000 clients at locations across the province. Environment Tools:

Servers: Windows, Linux, UNIX Email: MS Exchange, Groupwise IIS MS AD WAN devices: Cisco routers and swiches Backups: CA ArcServ, Symantec Backup Exec Antivirus: McAfee, Symantec, Trend Micro SPAM Appliance: Barracuda, SonicWall Remote tools: MS Terminal Services, MS Remote Desktop, PuTTY, VNC

DeltaWare Systems Inc - Prince Edward Island, Canada August 2002 - August 2003 Network Administrator and Consultant

Job Description:

Provide computer support, network administration and consulting to both inside corporate developers and independent clients to include all hardware, software, training, and daily operations. Environment Tools:

Servers: Windows Email: MS Exchange, BlackBerry IIS MS AD Backups: CA ArcServ, Symantec Backup Exec Antivirus: McAfee Remote tools: MS Terminal Services, MS Remote Desktop, PuTTY, VNC

Florida Solar Energy Center - Cocoa, Florida, USA March 1993 - March 1999 Senior Telecommunications Specialist

Job Description:

Provide design, support, testing, and management of electronic circuitry, CAT5 cabling, data, voice, and network activities for researchers and scientist within the facility and external test sites. United States Marine Corps. July 1980 - August 1990 Sergeant (E-5)

Job Description:

Provide electrical and electronic troubleshooting and support for all diesel driven generators and lighting units used by all base aircraft squadrons to include foreign and domestic deployment activities. EDUCATION

2006 - 2007 Business Information Systems Development Holland College, PE 1999 - 2001 Business Information Technology – Network Admin Holland College, PE 1992 - 1994 AAS - Electronic Engineering Technology Valencia Community College, FL 1990 - 1992 Associates of Arts Valencia Community College, FL CERTIFICATIONS:

Certified Novell Engineer - Groupwise

Master Certified Novell Engineer

ZENworks

Network +

LANGUAGES:

English,

Spanish

CITIZENSHIP:

United States

Canada

VOLUNTEER:

Big Brother Big Sisters

New Comers Association