Sarah Schafer

*** *** *** **., **********, TX ***67

Email: acx2gt@r.postjobfree.com

972-***-****

Having extensive experience in testing and supporting software for national and global customers, my emphasis has been focused on project management, team leading, software testing, training and implementations. I pride myself on developing strong customer relationships, both internally and externally.

Misys Financial Software, Richardson TX (6/2014 – 10/2016)

www.misys.com

Customer Advocate / Senior Support Rep

Supporting loan origination software for new and existing banks in North America:

As a Client Advocate, gather requirements and be the voice of the client.

Facilitate client conversions from implementation to production.

Assist with triaging new issues and escalate to development as needed.

Write test scripts for defect fixes and client specific upgrades.

Perform QA testing of defect fixes and upgrades.

Generate monthly metrics reporting.

Argo Data, Richardson, TX (8/2010 – 10/2011; 6/2012 - 6/2014)

www.argodata.com

QA Analyst II

Supporting banking software, for both Teller and Loan Origination:

Utilize Software Requirement Specifications and Functional Change Requests to write test cases that are accurate and detailed.

Open issues in Quality Center when expectations are not met, providing step-by-step instructions on how to recreate the issue.

Multi-task by testing multiple projects simultaneously.

Credit Management Solutions, Inc., Columbia, Maryland (10/2011 – 9/2012)

Application Analyst

Responsible for testing a loan origination software application by executing manual test scripts.

Communicate issues effectively and verify issue resolution.

Formulate test plans, scripts, cases, data, and other testing documentation, including scope and objectives based on user needs, business systems and industry requirements. Modify testing as needed to accommodate the needs of special projects and applications.

Ensure connectivity with Dealer Track & Route 1 for Customer Implementation and testing purposes.

Cypress Software Systems, North Richland Hills, TX (9/2006 – 8/2010)

http://www.criflendingsolutions.com/Pages/default.aspx

Product Support/QA/Business Analyst

As a certified support analyst, supported both a business and a personal loan origination software packages, targeting small financial institutions across the US.

Gather and document business requirements for enhancement requests and thoroughly document customer requirments and expectations for the product.

Responsible for building customized databases, allowing customers to go into production as soon as possible.

Bundle product updates and new releases, and deploy to customer IT departments – assisting with the update process.

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CitiFinancial International, Irving, TX (1999 – 2006)

Project Manager

As an SME on electronic forms processing and data mapping, analyzed new processes while leading various teams from around the globe. Consistently met deadlines while following standard SDLC guidelines. Maintained status reports and conducted meetings with development teams and outside vendors, coordinating efforts and resolving issues.

Through a Global initiative, established a new Electronic Forms department in the United Kingdom offices within a 6 month time frame, coordinating efforts between the UK and other European resources.

Ensured that quality products were produced through the monitoring of Mercury Test Director and Virtual Tech defects while also participating in Problem Management and Release Management forums.

Improved project development consistency and coverage by writing departmental desktop procedural manuals and other business requirement documents.

Electronic Document Solutions, Carrollton, TX (1994 – 1999)

(a division of Reynolds & Reynolds, formerly known as Electronic Forms Systems)

Technical Support Rep

Served in a multi-functional role as a project manager, trainer, 3rd level helpdesk support and QA analyst. Managed individual customer requirements following the purchase of the Eforms software. Analyzed customer data while monitoring defects.

Through attention to detail, achieved customer satisfaction by thoroughly testing software specifically for their environment on various platforms, documenting errors and following through on corrections.

Developed strong customer relationships by customizing installations at major corporations around the US and provided personal attention to software upgrades, including follow-through on outstanding issues.

Education

BS in Education, Abilene Christian University

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