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Jimena Santiago

**** ******* ** ******, ** **003

T: 720-***-**** E: acx2fe@r.postjobfree.com

Professional

Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Reliable Customer Service Representative with highly enthusiastic attitude. Focused, adaptable, driven and hardworking. Experience HomeAdvisor- Inbound Customer Service Representative and Account Specialist 6/21/2014 to 12/7/2017

Taking inbound calls and assisting with customer service calls, handling billing questions, submitting leads in for credit, helping the customer come up with solutions that will fit there business to make the service work. Received a promotion and started to take more escalated calls with higher customer base. Then promoted to a team they call the Opportunity Team where we call out and offer more business and new products to the professionals in our network. Once on that team I was given a campaign that I won by being the top performer on that team where I had more responsibility and helped contractors who were to the point of loosing there account due to non payment. I gave them financial options they had if they wanted to continue with the service and if they wanted to cancel I would give them other solutions to save there business. American Family Insurance – Customer Service Representative 05/28/2013 to 06/12/14 Duties included, but not limited to: Handling peoples payments, scanning documents, answering multiple calls, helping people with question's on their insurance such as bills, claims, coverage questions, certificates of insurance. Filling, making appointments for the agent, faxing documents, sending mail. Printing out daily task to do for the other CSR. El Zarape Mexican Restaurant 08/2010 to 06/2011

Took customers food orders in person and over the phone, cleaned the restaurant, made the waters before opening, assisted cooks with food prep, lifting and carrying new supplies and organization and accountability for inventory.

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Education Metropolitan State College of Denver 2008-Present Major in Psychology and Minor in Speech Development Skills Bilingual

Strong organizational skills

Courteous demeanor

Energetic work attitude

Adaptive team player

Hardworking. Detailed

Organizational Skills

Multi-Task Management

Familiar with Microsoft Outlook, Microsoft Word and Microsoft PowerPoint 2