Customer Service Microsoft Office

Laurie Pruchniak

**** ***** **** *** #****

Atlantic Beach, FL 32233

Cell Phone 224-***-****

OBJECTIVE

My objective is to find a full-time position that will allow me to utilize my extensive skills in a progressive organization that offers challenges, responsibility, stability and personal growth.

SPECIALIZED SKILLS

Administrative

Information Technology

Specialized

Microsoft Office:

-Word

-Excel

-PowerPoint

-Outlook

Word Perfect

Novell Networks

ESI

LDPA

OS/390

ISO 9000

Lotus Notes Administrator

TSO/CICS

PeopleSoft

Scout System

Visions

Connect Pro

CRM

WORK EXPERIENCE

Aon Retiree Health Exchange

Benefits Advisor

08/2014-10/2016

Worked in the Aon Retiree Health Exchange assisting retirees through customer service calls. Was able to assist hundreds of retirees in completing their enrollment into medical and prescription plans during the annual enrollment period for 2014, while still maintaining adherence and quality on phone calls. Had to learn a variety of computer programs in order to complete the job assignment. Was given the responsibility of responding to emails, doing web chat with customer and was part of an outbound call project to customers (with the job of compiling the results once the project was completed weekly).

I was also chosen to be a Subject Matter Expert (SME) to support the 150 Sitel temps that were brought in to help with the open enrollment season in 2015 and the most recent project I did was become a Business Instructor and trained Sitel temps for a massive project in Lake City, Florida.

My last position was as a Benefits Advisor in the Sales and Service center, which required passing the state exam for licensing in Life, Health and Accident Insurance and selling insurance policies to Medicare eligible customers.

GOOD SHEPHERD HOSPITAL

Nutrition Assistant II

03/2009 – 08/2014

Works in Diet Office taking phone calls from patients and running reports. Is responsible for knowing all patients diets to ensure meeting their dietary restrictions and requirements. Visited patient rooms taking orders for breakfast, lunch and dinner. Filling floor stock items based on dietary needs on a daily basis. Worked in Food Service on the serving line preparing orders as they are dictated assembling the patient’s trays with the correct items.

SELF EMPLOYED CONTRACTOR

Medical Transcription

06/2012 – 08/2013

Worked part-time processing and proofreading medical transcription for an orthopedic company.

Laurie Pruchniak

2610 State Road A1A #1105

Atlantic Beach, FL 32233

Cell Phone 224-***-****

WORK EXPERIENCE – (Continued)

SPHERION / HEWITT ASSOCIATES

Data Quality Assurance

10/2008 – 01/2009

Responsible for capturing data off of forms that client’s have sent in for employees and entering the information into their Scout System. Worked in the Check Department ensuring quality control each week. Assisted the Returned Mail Department pulling mail and scanning it through the internal system.

COUNTRYWIDE HOME LOANS

Production Assistant/Loan Processor

02/2003 – 07/2007

Responsible for processing loans in accordance with Truth and Lending rules and regulations. Prepare and review closing documents and coordinate disbursement of funds. Verify loan request with appropriate branch personnel. Understand, order, and follow up on documents such as appraisals, titles, flood certificates, etc. Request applicable information from borrowers. Balance loan funding against estimated HUD-1. Send funds to closing agents. Send statement of Credit Denial if applicable. Ensure the need for HOEPA disclosure. Complete pre-closing employment verification form in a timely manner.

VAUGHAN’S CHICKEN AND RIBS

Owner – Manager / Accounting

05/2006 – 07/2008

Our family business where I was responsible for doing the payroll, keeping timecards for employees, writing checks for invoices, keeping track of sales for the month, ordering supplies as needed, paying taxes for federal and state government, reviewing applications for new employees and making the decision of keeping employees or letting them go.

EDUCATION

College of Lake County - 1981-1984

Certificate of Computer Operations received in December of 1984

Certificate for Medical Transcription in May of 2011

I have also received certificates of completion for the following:

Novell 520: InternetWare NetWare 4.11 System Administration

OS/390 (MVS): Business Data Processing & Security Basics

OS/390 Security Server (RACF): Fundamentals of Daily Administration

ISO 9000 Quality Systems Auditing (Excel Partnership, Inc.)

Understanding Security Administration

RACF Advanced 1: Identifying Exposures

RACF Advanced 2: Extended Features

Lotus Notes R4.5 System Administration 1

Lotus Notes Maintaining a Domino R5 Server Infrastructure

State of Illinois Insurance License in Health, Accident and Life

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