Insurance Manager
Resume:
Michael J. McCarthy
**** ** **** **, ******* OR *7080
Phone 503-***-****
email: **************@*****.***
SUMMARY OF QUALIFICATIONS
Exceptional conflict resolution, investigation and negotiation skills
Strong analytical, quantitative and problem solving skills
Results oriented and effective individual contributor in team environment
Comprehensive knowledge of insurance contracts and industry best practices
Results oriented and effective team leader
Demonstrated interpersonal, written and oral communication skills
Dedicated with integrity and strong work ethic
Proven ability to organize work, prioritize tasks and complete assignments in a timely manner to meet deadlines
Proficient in Word, Excel, Outlook, Access, Powerpoint and Internet Research
PROFESSIONAL EXPERIENCE
MATTEI/ALTERIS INSURANCE SERVICES June 2012 – May 2015
Sr. Claims Adjuster responsible for processing commercial lines auto, general liability, inland marine and public risk sector claims as a third party administrator for several national insurance companies from initial report to final resolution.
Reviewed coverage, determined liability, established reserve, evaluated claim value and negotiated settlements nationwide.
Directed activities of independent adjusters.
Reported claims meeting established protocols to carriers for authority.
Acted as liason between carriers and agents
Wrote coverage, reservation of rights and position letters.
Key Accomplishments:
Obtained and maintained state Independent Adjusters licenses across the nation.
Participated in continuing education.
Developed nationwide multi-jurisdictional experience.
LIBERTY MUTUAL INSURANCE February 1999 – July 2011
Sr. Claims Specialist (April 2005 – July 2011) responsible for processing personal lines auto and homeowner liability insurance claims from initial report to final resolution.
Reviewed coverage, determined liability, established reserve, evaluated claim value and negotiated settlement.
Used company procedures and best practices to complete tasks.
Alternate dispute resolution and litigation used when necessary.
Multi-jurisdictional experience.
Key Accomplishment:
Effectively managed inventory of 150 claims while consistently maintaining 100% production with positive feedback from management and auditing department regarding thoroughness, outcome and processing per company best practices.
Claims Team Manager (February 1999 to April 2005) responsible for managing
team of 6 to 8 Claims Specialists.
Established and maintained staffing requirements, interviewing, hiring, training, setting development plans, evaluating performance, compensation and disciplinary activities for direct reports.
Worked with multiple departments to meet profitability goals established for region. Participated in developing best practices for documentation and file posting. Development and roll out of new computer program for claims department. Completed periodic audits of various office functions to make sure they were in line with established policies and procedures.
Monitored results to identify areas of opportunity, wrote and implemented action plans, and reevaluated plan based on results.
Key Accomplishments:
Liaison between claims, sales and underwriting departments to successfully reach state pure premium goals.
Transitioned department to new claims operating system.
SAFECO INSURANCE COMPANY July 1998 – February 1999
Claims Specialist responsible for processing commercial auto and general liability claims and personal lines auto and homeowner liability claims.
CNF TRANSPORTATION March 1994 – June 1998
Claims Examiner in risk management department of self-insured nationwide transportation company to manage third party administration of commercial auto, trucking and general liability losses.
LIBERTY NORTHWEST INSURANCE March 1989 – March 1994
Sr. Claims Adjuster responsible for processing commercial lines auto and general liability claims.
EDUCATION
1986 – BS Business Administration - Finance, Portland State University
1992 – Associates Degree in Risk Management
OUTSIDE INTERESTS
Camping
Boating
Motorcycling
Racquet sports
Travel
REFERENCES
available on request
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